• Drive the end-to-end renewal motion for the Flash segment — managing proactive 90/60/30-day cycles that keep GRR on target and surface expansion signals early; • Accelerate pricing migration conversations within your book of accounts — guiding legacy clients to the new platform pricing model and closing those migrations; • Keep a clean, accurate HubSpot pipeline across a high volume of accounts so forecasts reflect reality, not optimism; • Identify expansion signals and collaborate with Account Managers on accounts that have outgrown the Flash motion; • Use AI tools (e.g., Claude) to personalize outreach at scale, prepare calls, and quickly produce account briefs — so your time is spent on conversations, not admin; • Detect early churn signals, escalate with a plan and follow the playbook while knowing when to adapt it.

Role Description The Booking Agent is responsible for handling customer service matters through a variety of channels such as email, telephone and electronic requests while working independently to book testing for our clients in a fast-paced contact center environment. - Manage large amounts of inbound calls in a professional, friendly and positive manner. - Provide an outstanding customer experience to both external and internal customers while ensuring that calls are answered within the accepted standard handle time. - Book drug, alcohol and occupational health appointments for our clients. - Quickly identify and solve problems on the spot to address inquiries regarding booked appointments. - Manage incoming appointment requests from department inbox and respond in a timely manner with attention to detail. - Utilize the internal e2 program to ensure accurate bookings using the most convenient and cost-efficient sites for clients to get their medical testing and/or assessments completed. - Quick and accurate data entry into our internal (Emanda) e2 system to book appointments. - Provide detailed documentation to both clients and participants. - Take responsibility to resolve issues from beginning to end and seek assistance when necessary. Qualifications - High School Diploma. - Previous call centre experience in a fast-paced environment is considered an asset. - Thrive in a multitasking, fast-paced environment with constantly changing priorities. - Active listener, with a passion to assist, advise, empathize, de-escalate and negotiate with customers in a manner that creates a superior customer experience. - Conceptual thinker with exceptional analytical skills, able to identify challenges and develop a critical path to solve problems. - The ability to communicate in French (both written and verbal) is considered an asset. - Detail oriented and accurate. - Demonstrate excellent critical thinking, decision-making and problem-solving skills. - Conscientious, flexible and adaptable. Benefits - FAMILY focused culture. - Excellent Training Program. - Supportive continuous learning environment. - Competitive Wage. - Competitive Group Benefit plan.

Role Description The Pharmacy Technician is an important colleague of ArchWell Health Pharmacy Team. Reporting to the Clinical Pharmacist, the Pharmacy Technician will be providing direct patient care and collaborating with other healthcare team members in a virtual environment to optimize the pharmaceutical care for our patients. This individual will conduct patient outreaches per existing protocols and assist patients with navigating the medication use aspects, including reviewing components of their plan benefits. An ideal candidate will have a deep understanding of Medicare Advantage prescription benefits, possess strong attention to detail, and be driven by a passion for providing quality care to seniors. Duties/Responsibilities - Conduct telephonic outreaches and answer incoming calls regarding member’s medication use, including but not limited to medication adherence, refill request, and medication clarification. - Obtain member’s permission and place refill requests with pharmacies via phone or web systems. - Access medication adherence gap portals or lists and review member’s medical chart notes to determine appropriate action. - Review and process pharmacy refill requests, either via faxes, EMR routes, or direct incoming calls, per established protocol while meeting the expected turnaround time. - Collaborate with other pharmacy staff, providers, and their care teams as needed to resolve any issues or discrepancies related to medication use. - Ensure that all tasks are completed timely, documented accurately, and in accordance with regulations (including HIPAA) and organizational standards. - Attend staff meetings and provide input into current trends, process evaluation, and quality improvement. - Assist with other pharmacy departmental initiatives as they become available. - Additional duties, as assigned. Qualifications - Excellent customer service and communication skills, including telephone etiquette skills, active listening skills, and the ability to follow-through with patients or staff members. - Ability to work effectively and respectfully with colleagues and diverse populations including members, staff, providers, and family members. - High degree of emotional intelligence and integrity, resilient and focused work ethic, with adaptability to handle frequent changes with a positive attitude. - Self-starter with the ability to think creatively and work effectively. - Strong attention to detail and possessing good alpha/numeric data entry skills with minimal errors. - Intermediate proficiency in Microsoft Office Suite products including Word, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software. - Ability to travel on occasion for company meetings. Requirements - High school diploma or equivalent education (GED) required. - Registered Pharmacy Technician with a state board of pharmacy. - A minimum of 2 years of experience in operational pharmacy benefits (health plan or PBM), clinic setting, high volume call center, or retail pharmacy. - eClinicalWorks or similar EMR experience. - Experience working with geriatric patients or a medication adherence program is a plus. - Bilingual in English/Spanish highly desired. Company Description ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.

Role Description Executar atendimentos via voz e chat em Espanhol, para uma marca renomada, oferecendo suporte completo em diferentes canais e lidando com uma variedade de demandas. Gerenciar com agilidade e organização as interações multilíngues, prezando pela qualidade do serviço, empatia e padronização dos processos. Qualifications - Necessário ter disponibilidade para o primeiro dia presencial na Zona Sul de São Paulo - Ter acima de 18 anos - Ensino Médio Completo - Homens possuir certificado de reservista - Desejável experiência com atendimento via voz - Fluência em Espanhol é imprescindível, tanto verbal quanto escrito Benefits - Assistência Médica (após 120 dias) - Assistência Odontológica - Seguro de Vida - Vale-refeição ou alimentação de R$ 18/dia - Vale-Transporte - Wellhub - Descontos OpenEnglish Company Description