Title: Relationship Manager - Regulatory Compliance Location: Sydney, Melbourne or Brisbane Full time job requisition id R115910 Are you a passionate and engaged Relationship Management & Sales expert? About our Team At LexisNexis, we’re more than a legal and professional services company, we’re a team of thinkers, doers, and problem solvers. With 11,800 colleagues in over 150 countries, we’re using cutting-edge technology, including AI, to power real change in the legal and compliance industries. Within our Regulatory Compliance sales teams, you’ll find a high‑energy, results‑driven environment where individual performance is recognised, wins are celebrated, and effort is rewarded. This is a team for people who enjoy being on the front foot, love the chase, and want their success to be clearly visible About the Role As we continue to grow, we’re seeking a Relationship Manager to join a high‑performing Regulatory Compliance team, responsible for managing and growing an existing customer portfolio. This role is heavily relationship‑focused, with accountability for customer retention, renewal outcomes and identifying opportunities to expand customer value. You’ll work closely with Product Specialists and internal stakeholders to understand customer needs, spot gaps, and deliver tailored solutions. While this is not a pure new‑business role, it does require a strong commercial mindset and the ability to proactively identify and convert upsell opportunities within existing accounts. This is a permanent full time role reporting into our RM Sales Manager within a team of 7 consisting of mix of Sales, Relationship experts & Solution Specialists, and can be based either Sydney, Melbourne or Brisbane with flexible hybrid working arrangements. Responsibilities - Maintain and grow an existing portfolio of Regulatory Compliance of approximately 90+ customers - Drive retention, renewals and customer satisfaction - Identify and convert upsell opportunities within existing accounts - Conduct regular customer engagement and solution demonstrations - Collaborate with the Product Specialist, Content & Marketing on gap analysis and opportunity identification - Retain, build & maintain sales pipeline to achieve renewal rate targets & monthly or quarterly upsell targets - Actively build strong relationships with key internal and external stakeholders - Demonstrate and articulate a full understanding of the entirety of the LexisNexis RC technology portfolio including products and services/education offerings. - Maintain accurate CRM records and sales forecasts Requirements - Appropriate degree qualifications with relevant work experience – preferably the Risk & Compliance solutions market but also open to SAAS, Legal, Professional services industries - Minimum 3 - 5 years’ experience in Relationship Management or Customer Success roles with blend of Sales where structure sales and consultative selling approaches are used. - Prior experience in solution sales or subscription sales is essential - Ability to balance farming existing customers with identifying growth opportunities - Excellent communication and active listening skills - Comfortable managing a portfolio across multiple customers and priorities - Proven ability to maintain understanding and awareness of the risk and compliance market and LexisNexis solution offerings is essential. - Team player and problem solver; energetic and driven to succeed in a fast-paced, dynamic environment, hungry for sales and worked in targets-driven environment Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: - Base + uncapped commissions (yes, really) - Discounted Health plan rate and Optical Assistance - Life assurance and income protection - Option to buy additional Annual Leave days - Volunteer leave and wellness initiatives - Birthday leave - Employee Assistance Program - Flexible working arrangements - Benefits for you and your family - Access to learning and development resources - Global discounts and free wellbeing & learning classes - Electric Vehicle Novated Leasing About the Business LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

Role Description We’re looking for someone special who sees organisational quality and compliance as something we build together. This is a rare opportunity for someone who genuinely enjoys bringing order to complexity, building trusted relationships, and helping teams feel confident about quality, compliance and continuous improvement. You’ll be just as comfortable analysing evidence and accreditation standards as you are partnering with leaders, coaching colleagues and making compliance feel practical, supportive and achievable. If you’re someone who believes great governance starts with great relationships, we’d love to meet you. Qualifications - Experience in audit, accreditation, compliance and quality improvement - Ability to build collaborative relationships across all levels of an organisation - Confidence interpreting standards and translating them into practical actions - Strong analytical skills with exceptional attention to detail - Excellent written communication and reporting skills - Sound judgement when handling confidential or sensitive information - A calm, organised approach when managing multiple priorities - Alignment with our values and continuous improvement mindset Requirements - Three or more years’ experience in audit, compliance, accreditation or quality assurance - Experience supporting health, mental health, community services or digital service accreditation - Knowledge of National Standards of Mental Health Services, Quality Improvement Council Health and Community Services Standards, National Safety and Quality Digital Mental Health Standards, National Standards for Volunteer Involvement and any other relevant quality and accreditation standards - Experience leading or coordinating continuous improvement activities - Experience supporting privacy, records requests or information release processes - Strong project coordination and organisational skills - Excellent written and verbal communication skills - High attention to detail and strong analytical capability - Confidence using Microsoft 365, including SharePoint, Teams, Outlook and Excel - Ability to manage confidential information with discretion - A collaborative, self-directed approach aligned with PANDA’s values - Reliable internet connection with minimum speeds of 100 Mbps download and 20 Mbps upload Benefits - Meaningful work that strengthens the quality of mental health services - Opportunity to shape organisation-wide quality improvement - Supportive, collaborative team environment - Flexible remote working - Employee Assistance Program (EAP) - NFP salary packaging & Portable Long Service Leave - Learning and development opportunities

Role Description The Operations Manager, Contracts & Compliance will oversee critical functions that support the business, including: - Contract administration - Compliance coordination - Legal operations support - Business licensing - Process documentation - Operational project management You will work closely with leaders across the organization to ensure: - Agreements are executed accurately - Compliance requirements are met - Risks are proactively managed - Operational processes are scalable and effective This role offers an opportunity to create structure, drive consistency, and improve workflows across multiple teams. Qualifications - 3-5+ years of experience in operations, contract administration, compliance, legal support, project coordination, or a related field - Strong organizational skills and exceptional attention to detail - Excellent written and verbal communication skills - Ability to manage multiple priorities and deadlines in a fast-paced environment - Strong analytical and problem-solving abilities - High level of integrity, professionalism, and discretion - Proficiency with Microsoft Office and document management systems - Experience working with contracts, legal documentation, or compliance programs - Familiarity with business licensing, insurance administration, or regulatory compliance - Experience using workflow and document management platforms such as Monday.com, SharePoint, or similar systems - Ability to work independently and collaboratively across teams Requirements - Bachelor's degree in Business Administration, Operations, Legal Studies, or a related field preferred - Experience in community management, real estate, homeowner associations, or related industries preferred - Ability to occasionally travel for meetings, training, or company events, as needed Benefits - Medical coverage available on your first day - Employer-paid dental coverage - Vision coverage - 401(k) retirement plan - Employer-paid Life Insurance, AD&D, and Long-Term Disability coverage - Pet insurance options - Employee Assistance Program with mental health, financial, legal, and family support resources - Travel assistance and identity theft protection - Complimentary will preparation services - Generous paid time off - 16 paid holidays each year, including a Birthday Day and Volunteer Day, in addition to PTO - Professional development and growth opportunities

• Provide strategic leadership and oversight for Aqua’s enterprise Compliance Testing and Monitoring program • Develop and maintain strategic and risk‑based compliance testing plans • Lead the design, build, and implementation of automated and semi‑automated compliance testing and reporting solutions