• Develop the overall training approach and plan for IHS providers, program staff, and end users of immunization data systems • Design and build two training modalities: (1) a self-paced module learners can complete independently, and (2) an instructor-led curriculum and guide the IHS HQ immunization team will use to deliver in-person and virtual trainings • Create the full training product suite: instructor guide, participant workbook/quick reference guide, slide deck, job aids, and case studies/practice scenarios • Apply adult learning principles and address multiple learning modalities; map every learning objective to a job behavior (accessing reports, interpreting data, identifying coverage gaps, informing outreach and recall, monitoring progress) • Deliver virtual train-the-trainer sessions to the IHS HQ immunization team and coach them on presenting the training to end users • Refine and finalize the training package based on Government feedback, delivering editable source files for long-term IHS use

• Provide hands-on and/or remote post-sale product training on digital imaging products to customers in a clinical setting • Conduct end-user training on supported intraoral imaging products • Responsible for review and follow-up on completed surveys within their territory • Provide support to the Clinical Program Managers and Product Management • Conduct billable clinical training sessions while actively building and maintaining a pipeline of future training opportunities through customer outreach • Attend tradeshow and educational events in their territory for clinical representation and assistance

• Establish and lead a new capability responsible for workforce capability strategy, competency model development, functional learning strategy, onboarding excellence, and workforce readiness across Global Development Operations. • Work directly with GDO Vice Presidents, Associate Vice Presidents, and senior functional leaders to define the critical capabilities required for future business success. • Establish role-based competency frameworks and translate workforce capability requirements into targeted development strategies that improve organizational performance. • Serve as the strategic leader for capability architecture and learning governance across GDO. • Create scalable approaches that connect business strategy, workforce capability needs, learning investments, onboarding experiences, and measurable performance outcomes. • Develop and oversee GDO's learning strategy, ensuring capability development investments are aligned to business objectives.

Role Description This is a remote position. Salary will vary based on your geographic location. Please visit the OPM Salary website to view the salary for your location. The Lead Training Specialist (LTS) in the Education Call Center Division of the Muskogee Regional Processing Office (RPO) coordinates training and change within the office for the following purposes: - Advising and providing information on pertinent activity throughout the Education Call Center (ECC) to employees and managers. - Explaining changes to legal provisions, regulations, and related administrative practices and their application to specific cases through training efforts. - Assisting the ECC and the Regional Office in providing needed services to all required parties. The Lead Training Specialist serves as a liaison between supervisors and employees and may plan and assign work and training as needed. Specific duties include: - Serving as the training coordinator for employees in the Education Call Center, responsible for planning, coordinating, developing, directing, and reviewing all training programs. - Performing quality reviews for production employees to determine individual quality levels for performance standards. - Conducting specialized reviews to determine the accuracy of trainee call actions taken and error trends to evaluate performance. - Preparing national ECC quality reports and providing feedback to appropriate officials. - Providing training assessments to employees and managers detailing strengths and weaknesses and ways to improve performance. - Serving as a technical advisor to the Education Call Center Manager, reporting daily operational problems and developing solutions to achieve ECC goals and objectives. - Ensuring all program requirements imposed by Education Service, VA, or others are met or implemented appropriately. - Effectively communicating with employees, supervisors, claimants, and stakeholders with differing backgrounds and skills, and resolving issues independently. - Providing management advisory services, including conducting needs assessments throughout the Education Call Center and advising on training effectiveness and priorities. - Consulting with professional training associations to secure appropriate training programs and resources, and developing innovative training methods and course materials. - Assisting instructors in the selection of material taught and making recommendations for further development of instructors. - Utilizing a variety of teaching methods and technology in the delivery and facilitation of training programs. - Providing specialized instruction to employees on difficult call inquiries during on-the-job training. Work Schedule: Full time, Monday through Friday, to be determined between 7:00 AM - 6:30 PM Central Time. Compressed/Flexible: Not Available Telework: This is a remote position. Virtual: This is a remote position. Position Description/PD#: Training Specialist (Lead Training Specialist); PD41875A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required Qualifications - Applicants must meet all requirements by the closing date of this announcement: 07/20/2026. - TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. - For a GS-11 position, you must have served 52 weeks at the GS-09 level. - MINIMUM QUALIFICATION REQUIREMENT: Specialized Experience or Education Substitution. Requirements - Specialized Experience: One (1) year of specialized experience equivalent to at least the GS-09 grade level or higher in the normal line of progression for the occupation. - Experience in research, interpretation, and application of education benefits. - Working independently with minimal supervisory intervention. - Experience in providing internal training on GI Bill Education programs and procedures. - Education Substitution: Ph.D. or equivalent doctoral degree or successful completion of three (3) years of progressively higher-level graduate education leading to such a degree. - Combining Education & Experience: Experience and education can be combined to total 100% of the requirement. Benefits - Experience refers to paid and unpaid experience, including volunteer work. - Full-time employment is considered to be at least 35 hours per week. Physical Requirements - The Lead Training Specialist (LTS) work is primarily sedentary, although some physical effort may be required. - Extensive use of a computer is required. - Some standing, walking, bending, and light lifting may be required.