• Coordinate daily drayage operations for container movements • Schedule and monitor container pickups and deliveries • Communicate with drivers, customers, rail terminals, ports, and warehouses • Track container availability and shipment status • Manage documentation related to container moves • Prepare and process customer invoices and carrier payments • Verify billing accuracy and resolve billing discrepancies • Monitor detention, demurrage, and per diem charges • Retrieve and organize BOLs, PODs, and other shipping documents • Update TMS and internal systems with accurate shipment information • Resolve operational issues proactively and communicate updates to stakeholders • Support the operations team with additional administrative tasks as needed

Role Description The Regional Operations Manager is responsible for the effective management of a client services operation. The position drives team engagement and client satisfaction to ensure achievement of all requirements, collaborates on process development and implementation, achieves service level agreements, and maintains compliance with all regulatory, safety, and other requirements. The Regional Operations Manager leads others positively exemplifying BGIS values. Key Duties and Responsibilities - People Leadership - Lead a team of Mobile Building Engineers (truck based General Trades technicians) for the assigned region. - Lead Building Engineer team member engagement, development, performance management, hiring and retention, and compensation recommendations. - Ensure compliance with health and safety standards in the delivery of work through activities such as toolbox talks/safety meetings, safety training, protective equipment, and reviewing and monitoring incidents. - Verify work is performed in accordance with all internal and external requirements. - Provide expertise and problem-solving support to team members. - Contribute to the completion of other key initiatives as assigned. - Operations Management - Manage operational budgets with a focus on cost control and order expenditures. - Manage quality and cost performance of Service Providers delivering the full range of soft services (i.e. janitorial, landscaping, etc) and hard services (i.e. HVAC, electrical, plumbing etc). - Review cost estimates from Building Engineers and suppliers and oversee client approvals as needed. - Collaborate with relevant stakeholders to review, develop, refine, and implement processes and standard operating procedures. - Recommend and implement technologies to achieve greater efficiencies and productivity. - Maintain current awareness and ensures compliance with all applicable regulations and requirements including safety awareness. - Deploy Building Engineers to programs, projects, work orders, and/or assignments and monitor for on-time and quality completion. - Drive team performance to confirm achievement of service level agreements and performance metrics. - Achieve greater efficiencies through effective resource utilization, review of work and re-work volume, and review and development of corrective solutions leveraging internal solutions as applicable. - Ensure all required work tools and safety personal protective equipment available to team members. - Manage reporting for safety incidents, infractions, or accidents immediately to HSE team and people leader and ensure appropriate reports are filed. - Follow up on safety incidents for root cause analysis to avoid any similar future situations. - Work with other departments for specialized support and effective service delivery. - Investigate and resolve operational issues. - Act with high degree of urgency in resolving issues for timely resolution and meeting or exceeding client satisfaction. Qualifications - Associate Degree or equivalent training or equivalent work experience. - Minimum 5 years performing job duties in a similar role with supervisory or management responsibilities. - In depth knowledge of applicable regulatory requirements and maintains current awareness. - Technical/business expertise in one of more of the specific areas of client service being performed with the region. - Ability to lead and engage a team and drive performance to ensure all requirements are achieved. - Safety focused mindset with pro-active approach to awareness and compliance. - Experienced with developing and implementing processes and standard operating procedures. - Experience in Account Management of Facility Management clients with a focus on managing expectations with respect to the Service Level agreements and recommending and securing required changes to meet evolving client expectations. - Skilled at communication including influencing, persuading, and negotiating. - Proactive problem-solving approach continuously increasing the proficiency of team members. - Strong relationship building and maintenance skills with internal contacts, clients, and external vendors. - Proficiency in computer applications including Microsoft Office. Requirements - Certification or additional training in an area of specialty would be a benefit. - Ability and willingness to travel. - Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement. Benefits - Competitive compensation. - Comprehensive health benefits. - Professional development. - A collaborative culture that values diversity and innovation.

Join our Team About this opportunity We are looking for a visionary and people-focused leader to guide a critical organization through an exciting period of transformation. As Global Site Head, you will lead the evolution of our workforce, champion new ways of working, accelerate AI adoption, and help build the future capabilities needed to support Ericsson's next-generation O2C delivery model. This is a unique opportunity to drive meaningful change, inspire teams through transformation, and position Mexico as a strategic talent and capability hub within a global organization. What you will do - Lead workforce transformation initiatives, enabling the organization to successfully adapt to evolving business needs. - Drive capability building, reskilling, and upskilling programs to prepare the workforce for future ways of working. - Champion AI adoption, automation, and continuous improvement across the organization. - Foster a high-performance culture focused on learning, innovation, accountability, and employee engagement. - Partner with senior leaders on workforce planning, organizational readiness, and talent strategy. - Lead teams through change while maintaining engagement, performance, and business continuity. - Support the transition toward a new O2C delivery model and future organizational structure. The skills you bring - Proven experience leading teams through transformation, change management, and organizational evolution. - Strong people leadership skills, with the ability to drive engagement, capability building, and workforce development. - Demonstrated success in reskilling, upskilling, or leading teams through significant change. - Strong AI mindset and curiosity, with a passion for adopting new technologies and ways of working. - Strategic thinking combined with the ability to execute and deliver results in a fast-paced environment. - Finance or Shared Services/GBS experience is considered a strong plus. - Ability to inspire teams, navigate ambiguity, and lead with confidence during periods of change. Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: Mexico (MX) || Mexico City Req ID: 787776

• Serve as the responsive, proactive point of contact for builders, superintendents, inspectors, and internal managers • Take in new job requests, confirm approvals (POs/EPOs) are captured, and route them to the right manager or inspector • Track every job from intake through completion across inspections, installs, and repairs — flagging anything stalled or missing • Coordinate subcontractor schedules • Follow up on accounts receivable and resolve client billing questions • Produce daily and weekly operational reports for leadership • Oversee and back up work-order accuracy and billing readiness in our job-management system — and do it yourself when volume spikes • Quality-check documentation and job records so nothing’s missing before billing • Review subcontractor invoices and approvals before payment • Train and support team members on process