Role Description The Client Success Manager (CSM) owns and grows a regional and/or nationwide portfolio of healthcare staffing accounts, primarily within MSP programs. This role is highly client-facing and accountable for TOA growth, portfolio performance, client satisfaction, and operational alignment across primarily clinical and some allied/non-clinical programs. The CSM serves as the primary point of contact for assigned clients and is responsible for defining client expectations, setting MSP-specific submission standards, and ensuring internal teams are aligned to meet program requirements. Key Responsibilities - Own and manage a regional and/or nationwide MSP portfolio of healthcare staffing accounts. - Build and maintain strong client relationships through regular communication, performance reviews, and proactive engagement. - Drive TOA growth by managing open requisitions, identifying expansion opportunities, and aligning staffing strategies to client demand. - Define, document, and communicate MSP-specific submission requirements and expectations to recruiting teams. - Partner with recruiting leadership to align on priority requisitions, submission pacing, and fulfillment strategy. - Serve as the primary escalation point for client and provider issues, resolving concerns quickly and professionally. - Maintain portfolio health through extensions, renewals, contract changes, and retention efforts. - Monitor client satisfaction and portfolio performance using quality metrics, scorecards, and operational KPIs. - Ensure credentialing and compliance alignment in accordance with Joint Commission (TJC/JCAHO) standards. - Support confirmation calls, assignment changes, and terminations as needed. - Build strong rapport with healthcare professionals to support retention beyond current assignments. - Participate in client site visits, networking, and industry events as required. - Execute referral initiatives and other client engagement programs as assigned. Qualifications - Bachelor’s degree or equivalent combination of education and relevant work experience. - 5+ years of experience in healthcare staffing with direct MSP program support (MSP-only experience required). - Demonstrated experience managing a book of business with 100+ active TOA. - Experience supporting regional or nationwide MSP client portfolios. - Proven history of portfolio growth, TOA expansion, and client retention. - Strong understanding of MSP program structure, compliance, and client-facing accountability. - Ability to manage multiple priorities in a fast-paced, deadline-driven environment. - Excellent written, verbal, and interpersonal communication skills. - Highly organized, detail-oriented, responsive, and customer-focused. - Self-directed, accountable, and comfortable owning outcomes. Company Description Cynet Health is an award-winning, Joint Commission–certified healthcare workforce solutions company headquartered in the Washington, D.C. metro area. We partner with healthcare organizations nationwide to deliver high-quality clinical and allied staffing solutions across a wide range of care settings.

• Understand customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction • Build relationships with stakeholders, conduct reviews, and identify growth opportunities • Anticipate challenges, provide proactive recommendations, and mitigate risks • Maintain deep understanding of Zscaler products and contribute to internal and customer-facing Knowledge Base best practices • Collaborate with Sales, Support, and Product teams to deliver a seamless customer experience

Role Description The Enterprise Customer Success team partners closely with Samsara’s enterprise customers to understand their business and unique challenges, advise them on how to best leverage the platform to meet their goals, and, ultimately, guide them to continuously realize business value from our solutions and services. We are the trusted advisor to our enterprise customers, managing the customer lifecycle once onboarding is complete through adoption, advocacy, and renewal. As a manager in the Enterprise Customer Success team, you will manage a team of CSMs while also enhancing and scaling our success motion. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers. The expectation is not just to run the team well — it is to make it fundamentally better. An ideal candidate will be located in the Western or Mountain time-zones, and will have the ability to travel to the United States for necessary customer travel. This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. Qualifications - 10+ years in Customer Success, account management, or consulting. - 5+ years in management positions, including recruiting and retaining top talent. - Experience managing Enterprise customers in a SaaS environment. - Ability to travel within the United States for customer meetings and events (up to 25%). - Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology. - Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara’s C-suite. - Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance. - Solutions-focused with strong problem-solving skills and a bias for action. - Ability to think big while also executing with excellence. - Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment. - Demonstrated ability to foster an inclusive team environment that values diverse perspectives​. - Bachelor's degree from a 4-year institution. Requirements - Define and execute long-term strategies for the Enterprise Core Customer Success team that support Samsara's commitment to providing excellent service. - Build technical depth across the team so CSMs can engage credibly on complex, technical customer challenges — knowing when to go deep personally and when to bring in Product or Support. - Ensure ongoing success and value realization for Samsara's enterprise customers, leading to long-term retention and growth. - Identify and mitigate risk across your portfolio using data-driven insights, and hold your team accountable for identifying and acting on risk early. - Partner with Sales, Marketing, Product, and Support — building strong working relationships up through Sr Director — to increase team productivity and improve customer experience. - Hire, develop, and manage a team of 6-8 CSMs, each managing a portfolio of Enterprise accounts — coaching for growth and building bench strength through consistent, high-quality performance feedback. - Own critical customer situations personally and provide leadership coverage when it matters, facilitating leadership problem-solving through the VP level while balancing strategic oversight with hands-on resolution. - Keep executives informed of progress and advocate for change when needed. - Champion experimentation and adoption of AI-powered workflows and tools to enhance customer engagement and team productivity. - Champion, role model, and embed Samsara's operating principles as we scale globally and across new offices. Benefits - Annual OTE Salary: $142,800 — $229,500 USD. - Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. - Flexible, employee-led remote model. - Professional development stipend. - Comprehensive health and parental leave plans.

Role Description As a Principal Customer Success Manager - Strategic, you will: - Execute and maintain strategic account plans and Quarterly Business Review (QBR) based on market data and research to drive business value and return on investment (ROI). - Forecast, identify risk, and maintain a strong customer renewal rate and growth rate in partnership with the Account Executive team. - Work closely with customer and internal teams to maintain visibility into product performance and customer feedback. - Communicate and manage risk, and proactively help resolve issues promptly while minimizing customer churn. - Work closely with global enterprise customers to understand their business goals and objectives and ensure 6Sense is being adopted into their teams’ daily workflow, generating positive ROI, and growing lifetime customer value for 6Sense. - Become an expert on the 6Sense predictive engine, including implementation, how use cases of 6Sense connect to top business goals and requirements, and areas to expand use cases. - Partner with a 6Sense technical CSM and Program Managers to manage customer onboarding, product rollout and training. - Advocate for customers’ product feature priorities internally within 6Sense and align with the product team around driving product roadmaps. - 30% domestic travel to customer sites is required on an as needed basis for customer meetings or events. Telecommuting permitted from within the U.S. Qualifications - Bachelor’s degree or foreign equivalent in Global Marketing, Marketing, or related field. - Five (5) years of experience as a Customer Success Manager, Account Manager, Consultant, or related occupation. Requirements - Experience developing strategies on assigned accounts to fully leverage technology solutions. - High-touch Strategic or Enterprise Customer Success. - Working with global enterprise customers with multiple stakeholders. - Managing success programs as the key advisor to global as well as regional customer organizations. - Advising customers including CxOs on how to best use and adopt SaaS platform for faster Return on Investment (ROI). - Working closely with B2B demand gen, marketing operations, sales operations, and analytics teams. - Negotiating renewals and identifying and driving upsell opportunities. - Leading projects from conception to closure, and leveraging and influencing internal resources to get things done. - Experience with marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media. Benefits - Generous health insurance coverage. - Life and disability insurance. - 401K employer matching program. - Paid holidays and self-care days. - Paid time off (PTO). - Stock options if approved by 6sense’s board. - Access to LinkedIn Learning platform for learning and development initiatives. - Quarterly wellness education sessions to encourage self-care and personal growth.