• Understand customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction • Build relationships with stakeholders, conduct reviews, and identify growth opportunities • Anticipate challenges, provide proactive recommendations, and mitigate risks • Maintain deep understanding of Zscaler products and contribute to internal and customer-facing Knowledge Base best practices • Collaborate with Sales, Support, and Product teams to deliver a seamless customer experience

Role Description The Enterprise Customer Success team partners closely with Samsara’s enterprise customers to understand their business and unique challenges, advise them on how to best leverage the platform to meet their goals, and, ultimately, guide them to continuously realize business value from our solutions and services. We are the trusted advisor to our enterprise customers, managing the customer lifecycle once onboarding is complete through adoption, advocacy, and renewal. As a manager in the Enterprise Customer Success team, you will manage a team of CSMs while also enhancing and scaling our success motion. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers. The expectation is not just to run the team well — it is to make it fundamentally better. An ideal candidate will be located in the Western or Mountain time-zones, and will have the ability to travel to the United States for necessary customer travel. This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. Qualifications - 10+ years in Customer Success, account management, or consulting. - 5+ years in management positions, including recruiting and retaining top talent. - Experience managing Enterprise customers in a SaaS environment. - Ability to travel within the United States for customer meetings and events (up to 25%). - Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology. - Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara’s C-suite. - Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance. - Solutions-focused with strong problem-solving skills and a bias for action. - Ability to think big while also executing with excellence. - Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment. - Demonstrated ability to foster an inclusive team environment that values diverse perspectives​. - Bachelor's degree from a 4-year institution. Requirements - Define and execute long-term strategies for the Enterprise Core Customer Success team that support Samsara's commitment to providing excellent service. - Build technical depth across the team so CSMs can engage credibly on complex, technical customer challenges — knowing when to go deep personally and when to bring in Product or Support. - Ensure ongoing success and value realization for Samsara's enterprise customers, leading to long-term retention and growth. - Identify and mitigate risk across your portfolio using data-driven insights, and hold your team accountable for identifying and acting on risk early. - Partner with Sales, Marketing, Product, and Support — building strong working relationships up through Sr Director — to increase team productivity and improve customer experience. - Hire, develop, and manage a team of 6-8 CSMs, each managing a portfolio of Enterprise accounts — coaching for growth and building bench strength through consistent, high-quality performance feedback. - Own critical customer situations personally and provide leadership coverage when it matters, facilitating leadership problem-solving through the VP level while balancing strategic oversight with hands-on resolution. - Keep executives informed of progress and advocate for change when needed. - Champion experimentation and adoption of AI-powered workflows and tools to enhance customer engagement and team productivity. - Champion, role model, and embed Samsara's operating principles as we scale globally and across new offices. Benefits - Annual OTE Salary: $142,800 — $229,500 USD. - Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. - Flexible, employee-led remote model. - Professional development stipend. - Comprehensive health and parental leave plans.

Role Description As a Principal Customer Success Manager - Strategic, you will: - Execute and maintain strategic account plans and Quarterly Business Review (QBR) based on market data and research to drive business value and return on investment (ROI). - Forecast, identify risk, and maintain a strong customer renewal rate and growth rate in partnership with the Account Executive team. - Work closely with customer and internal teams to maintain visibility into product performance and customer feedback. - Communicate and manage risk, and proactively help resolve issues promptly while minimizing customer churn. - Work closely with global enterprise customers to understand their business goals and objectives and ensure 6Sense is being adopted into their teams’ daily workflow, generating positive ROI, and growing lifetime customer value for 6Sense. - Become an expert on the 6Sense predictive engine, including implementation, how use cases of 6Sense connect to top business goals and requirements, and areas to expand use cases. - Partner with a 6Sense technical CSM and Program Managers to manage customer onboarding, product rollout and training. - Advocate for customers’ product feature priorities internally within 6Sense and align with the product team around driving product roadmaps. - 30% domestic travel to customer sites is required on an as needed basis for customer meetings or events. Telecommuting permitted from within the U.S. Qualifications - Bachelor’s degree or foreign equivalent in Global Marketing, Marketing, or related field. - Five (5) years of experience as a Customer Success Manager, Account Manager, Consultant, or related occupation. Requirements - Experience developing strategies on assigned accounts to fully leverage technology solutions. - High-touch Strategic or Enterprise Customer Success. - Working with global enterprise customers with multiple stakeholders. - Managing success programs as the key advisor to global as well as regional customer organizations. - Advising customers including CxOs on how to best use and adopt SaaS platform for faster Return on Investment (ROI). - Working closely with B2B demand gen, marketing operations, sales operations, and analytics teams. - Negotiating renewals and identifying and driving upsell opportunities. - Leading projects from conception to closure, and leveraging and influencing internal resources to get things done. - Experience with marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media. Benefits - Generous health insurance coverage. - Life and disability insurance. - 401K employer matching program. - Paid holidays and self-care days. - Paid time off (PTO). - Stock options if approved by 6sense’s board. - Access to LinkedIn Learning platform for learning and development initiatives. - Quarterly wellness education sessions to encourage self-care and personal growth.

Role Description Mercier Consultancy Group is currently seeking a motivated and service-oriented French Speaking Customer Advisor to join a dynamic customer support services team based remotely within Greece. This is a fantastic opportunity for French-speaking professionals to build a thriving career in the customer support services industry while enjoying the unparalleled lifestyle that Greece has to offer. - Deliver high-quality customer support to French-speaking clients via phone, email, and live chat. - Identify customer needs promptly and provide accurate, efficient, and empathetic solutions in both French and English. - Manage and resolve customer complaints, escalating complex issues to the appropriate internal teams when necessary. - Maintain detailed and accurate records of all customer interactions and transactions within the company's CRM system. - Proactively follow up with customers to confirm that their concerns have been fully resolved. - Collaborate closely with team leaders and colleagues to continuously improve customer support processes. - Stay up to date with product knowledge, company policies, and service updates. - Contribute positively to team performance targets, quality benchmarks, and key performance indicators. Qualifications - Native or fluent French language skills (spoken and written) are essential for this role. - A good working knowledge of English to facilitate internal communication and team collaboration. - Valid EU passport or relevant documentation permitting full-time employment within Greece (mandatory). - Previous experience in customer support services, customer care, or a client-facing role is highly advantageous. - Excellent communication and interpersonal skills, with a genuine passion for helping customers. - Strong computer literacy and the ability to navigate CRM platforms, ticketing systems, and digital communication tools. - A proactive, solution-focused mindset with the ability to work independently in a remote working environment. Requirements - Competitive Monthly Salary reflective of your experience and expertise in the customer support services field. - Fully Paid Training Programme to ensure you are fully equipped and confident from day one. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation. - Monthly Performance Bonus rewarding your dedication and results in the customer support services environment. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary. - A supportive, multicultural remote working environment with genuine opportunities for career progression. - And Much More... Company Description Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across a broad range of industries.