Role Description Mercier Consultancy Group is currently seeking a motivated and service-oriented French Speaking Customer Advisor to join a dynamic customer support services team based remotely within Greece. This is a fantastic opportunity for French-speaking professionals to build a thriving career in the customer support services industry while enjoying the unparalleled lifestyle that Greece has to offer. - Deliver high-quality customer support to French-speaking clients via phone, email, and live chat. - Identify customer needs promptly and provide accurate, efficient, and empathetic solutions in both French and English. - Manage and resolve customer complaints, escalating complex issues to the appropriate internal teams when necessary. - Maintain detailed and accurate records of all customer interactions and transactions within the company's CRM system. - Proactively follow up with customers to confirm that their concerns have been fully resolved. - Collaborate closely with team leaders and colleagues to continuously improve customer support processes. - Stay up to date with product knowledge, company policies, and service updates. - Contribute positively to team performance targets, quality benchmarks, and key performance indicators. Qualifications - Native or fluent French language skills (spoken and written) are essential for this role. - A good working knowledge of English to facilitate internal communication and team collaboration. - Valid EU passport or relevant documentation permitting full-time employment within Greece (mandatory). - Previous experience in customer support services, customer care, or a client-facing role is highly advantageous. - Excellent communication and interpersonal skills, with a genuine passion for helping customers. - Strong computer literacy and the ability to navigate CRM platforms, ticketing systems, and digital communication tools. - A proactive, solution-focused mindset with the ability to work independently in a remote working environment. Requirements - Competitive Monthly Salary reflective of your experience and expertise in the customer support services field. - Fully Paid Training Programme to ensure you are fully equipped and confident from day one. - Comprehensive Health Insurance coverage for your peace of mind. - Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation. - Monthly Performance Bonus rewarding your dedication and results in the customer support services environment. - 2 Extra Salaries Per Year in the form of a 13th and 14th salary. - A supportive, multicultural remote working environment with genuine opportunities for career progression. - And Much More... Company Description Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across a broad range of industries.

• Manage & oversee the creation of various marketing and study recruitment materials • Coordinate across internal and external teams to launch recruitment campaigns • Build and maintain strong, long-lasting relationships with our researchers • Help resolve escalated and complex questions and issues from customers • Provide coaching, guidance, and mentorship to Customer Success Associates • Make improvements to our current customer satisfaction methods and processes • Communicate effectively with both clients and colleagues to understand & service customer needs, maximize retention and growth, and communicate performance • Act independently in directly managing the Success team & tracking + driving efficiencies across all relevant KPIs with a focus on Net Revenue Retention • Conduct client-facing calls and coordinate action items across internal and external teams • Triage client support issues and deliver best-in-class service • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them • Help gather feedback from our customers to inform our sales process, product roadmap, and marketing opportunities

Role Description Bist du bereit, Teil eines engagierten Teams zu werden, das es sich zur Mission gemacht hat, Oral Care zu revolutionieren? Als Junior CRM Manager Campaigns spielst du eine zentrale Rolle dabei, aus unserer bestehenden Kundenbasis eine aktive Community zu machen. Du entwickelst und versendest Newsletter-Kampagnen, die nicht einfach nur Produkte bewerben, sondern relevant sind, Mehrwert bieten und messbar zum Wachstum unserer Marke beitragen. Wir wollen keine austauschbaren Newsletter verschicken, die ungelesen im Postfach verschwinden. Wir wollen Kommunikation schaffen, die zur richtigen Zeit die richtigen Menschen erreicht: mit starken Themen, klarer Sprache und einem guten Verständnis dafür, was unsere Kundinnen und Kunden wirklich interessiert. Dafür suchen wir dich: eine strukturierte, neugierige und datenorientierte Persönlichkeit, die Lust hat, CRM-Kampagnen eigenständig umzusetzen und gemeinsam mit uns jeden Versand ein Stück besser zu machen. Qualifications - Erste praktische Erfahrung im E-Mail- oder CRM-Marketing - Idealerweise erste Erfahrung mit Klaviyo oder einem vergleichbaren Newsletter-Tool - Ein gutes Gespür für Sprache, Timing und relevante Themen - Sehr gutes Deutsch in Wort und Schrift - Interesse an datenbasierter Kampagnenoptimierung - Grundverständnis wichtiger Newsletter-Kennzahlen - Fähigkeit, Dashboards und Reports zu lesen und daraus erste Learnings abzuleiten - Strukturierte und zuverlässige Arbeitsweise - Fähigkeit, Aufgaben im Remote-Setting eigenständig zu organisieren - Lust, Verantwortung zu übernehmen und dich fachlich schnell weiterzuentwickeln Requirements - Segmentierung unserer Empfängergruppen für eine gezieltere Kommunikation - Entwicklung unterschiedlicher Botschaften für verschiedene Kunden- und Interessentengruppen - Anpassung von Inhalten an Kaufverhalten, Interessen und Customer-Lifecycle-Phasen - Vermeidung austauschbarer Massenkommunikation durch eine möglichst relevante Ansprache - Kontinuierliche Weiterentwicklung unserer Segmentierungslogik gemeinsam mit der Head of CRM - Planung und Durchführung von A/B-Tests - Testing von Betreffzeilen, Preheadern, Inhalten, Angeboten und Versandzeiten - Monitoring der wichtigsten CRM-Kennzahlen - Analyse von Open Rate, Click Rate, Conversion Rate und Revenue - Identifikation von besonders erfolgreichen Themen, Botschaften und Segmenten - Erstellung regelmäßiger, verständlicher Performance-Updates - Enge Zusammenarbeit mit unserer Head of CRM - Abstimmung mit Design, Content, Performance Marketing und E-Commerce Benefits - Direkter Einfluss auf Kundenbindung, Umsatz und Wiederkaufrate - Eigenständige Verantwortung für einen wichtigen Wachstumskanal - Enge Zusammenarbeit mit einer erfahrenen Head of CRM - Klare Aufgabenteilung zwischen Kampagnen und Automations - Viel Raum für Testing, Lernen und eigene Ideen - Schnelle Entwicklungsmöglichkeiten innerhalb eines wachsenden CRM-Bereichs - Kurze Entscheidungswege und direkte Abstimmung mit anderen Marketingdisziplinen - Remote-Arbeit innerhalb der DACH-Region - Eine Rolle, in der du nicht nur Newsletter versendest, sondern sichtbar mitgestaltest, wie Zahnheld mit seinen Kundinnen und Kunden kommuniziert Company Description Im Herzen Oberschwabens arbeiten wir mit Leidenschaft am "Lächeln im Badezimmer" bei unseren Kunden. Mit stylischen Produkten und dem Planeten im Blick.

Role Description Our team is growing and we're looking for a Customer Success Manager Junior (CSM) to help drive software adoption, maximize value, and ensure long-term satisfaction for our clients. - B2B Relationship Management: You will manage and nurture a portfolio of mid-sized and enterprise B2B accounts, navigating their organizations to build trusted relationships with key stakeholders. - Value Realization: You won't just track usage; you will understand what specific KPIs your clients want to improve and guide them to achieve those goals using Orquest. - Data-Driven Storytelling: You will use data and reports to prepare meetings and demonstrate the tangible ROI and time-savings our tool provides to the client. - Proactive Account Health: You will monitor adoption metrics, anticipate risks, and manage day-to-day situations with clients, ensuring they see continuous value in our software. - Cross-functional Collaboration: You will act as the voice of the customer, proposing internal improvements and escalating product feedback to our tech and adoption teams. Qualifications - 2+ years of experience as a Customer Success Manager. - B2B SaaS Experience: Proven experience dealing with B2B clients, navigating corporate accounts, managing expectations, and handling situations where a client might not immediately see the value of the tool. - Analytical Skills: Comfortable working with data, Excel, and ideally Power BI, to build reports that tell a story. - CRM Proficiency: Previous experience using CRMs (HubSpot, Vitali, Salesforce) to manage your pipeline. - Languages: Excellent English and Spanish. A strong level of French is a massive plus. - Soft Skills: Highly proactive, resilient, structured, and capable of prioritizing tasks autonomously. - Nice to have: Previous knowledge of the Retail or Restaurant/QSR industries. Benefits - A key role in a fast-growing international SaaS company. - A diverse, global team and collaborative culture. - Real ownership and autonomy to drive impact. - Comprehensive Medical Insurance. - OpenUp platform for your mental well-being. - Cobee for flexible compensation (meals, transport, etc.). - Language classes to keep you growing. - A flexible work model.