Ometria is a customer data and marketing platform that helps retailers create personalized experiences customers love.
People Partner
Location
Northern America + 1 moreAll locations: Northern America | Europe
Posted
11 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
People Partner
Ometria
Role Description We're looking for a People Partner to join Ometria's People team ahead of a planned period of maternity leave. This is a broad, hands-on generalist role covering everything from day-to-day people operations and employee relations support to partnering with managers across five countries and helping us embed AI into how our People function works. You'll be working in a small, high-trust team where everyone gets stuck in, including the senior team. The role sits at the centre of the business — advising managers, keeping our people infrastructure running and acting as a key support to the CPO. We're targeting a start in mid-October to allow enough time for a proper handover. Key Outcomes - Managers are well supported — you're their first call on people matters, and they trust your advice. - Employee relations cases are handled effectively, protecting both employees and the business. - Our people systems and processes are accurate, current and continuously improving. - The business stays compliant and audit-ready across all relevant people obligations. - AI and automation are embedded into how the People team works, reducing manual effort over time. What You'll Be Working On - People operations: - Own and manage HiBob — maintaining accurate records, processing contract changes, managing onboarding and offboarding, and keeping holiday allowances and documentation current. - Coordinate day-to-day payroll changes with our finance team. - Support the CPO on salary benchmarking cycles and benefits provider renewals. - Own document hygiene across people records — ensuring the business is audit-ready at all times and supporting our SOC2, ISO and finance audit cycles. - Liaise with our Employer of Record (EOR) providers across Germany, Portugal, Spain and North America to understand local employment requirements, stay aligned on process and handle any country-specific people matters as they arise. - AI and process improvement: - Take a leading role in embedding AI tools and automation across the People function — identifying processes that can be streamlined or eliminated and building better ways of working. - Bring fresh eyes to how we do things and a genuine interest in doing them better. - Assisting managers and employee relations: - Assist managers with day-to-day people matters, from performance and absence through to disciplinary and grievance processes. - Advise managers with confidence and good judgment — coaching them through difficult situations rather than just issuing instructions, and helping them build their own capability over time. - Coordinate with our external employment law advisors on complex cases, and keep the CPO and relevant SMT members appropriately informed. - Monitor employment law changes across our operating regions and flag any implications for policy, process or manager practice to the CPO. Qualifications - Solid people ops experience — comfortable owning the day-to-day of a People function: HRIS, records, process and keeping things running smoothly. - Exposure to employee relations cases (absence, performance, disciplinary or grievance) and know how to get the right advice and escalate when things get complex. - Experienced in lean, high-growth environments — 3-5 years in a generalist People/HR role, ideally in a small or scaling tech business. - People partnering experience is a bonus, not a requirement. - Operationally excellent — genuine ownership of the systems and processes in your remit. - Compliance-aware — understanding the importance of keeping the business compliant and audit-ready. - AI-forward — curiosity about how AI and automation can improve the People function. - Adaptable — comfortable with changing priorities and working with pace and good judgment. - High EQ and discretion — handling sensitive matters carefully and knowing when to act or escalate. Benefits - 30 Days Holiday - Private Healthcare - Enhanced Company Pension Contribution - Mental Health Support via Spill
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