• Clearly communicate Level AI’s infrastructure and technology to prospects, customers, and internal teams, tailoring the level of detail to the audience’s technical expertise. • Spearhead technical discussions with customers in partnership with the delivery team, supporting both pre- and post-sales activities. • Develop tactical solutions for strategic customers to optimize their setup and workflows within Level AI. • Collaborate closely with Sales Engineers and the engineering team to create proof-of-concept (POC) solutions that showcase the value of Level AI integrations. • Assist during the onboarding process by managing program tasks related to technical configurations, including telephony system integrations and data integration (both API-based and SFTP-based) • Support and optimize the integration of telephony platforms (e.g., Twilio, Genesys, Five9, or similar) with Level AI’s solutions. • Manage and implement secure SFTP file transfers to support customer workflows and ensure data integrity. • Understand clients' technical requirements which may require leading technical discovery sessions to ensure that our AI-powered customer support solutions are configured appropriately to meet their needs. • Collaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues. • Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.

• Build and maintain architectural standards, roadmaps, and reference models that guide enterprise-‑wide identity strategy. • Continuously evolve IAM architecture based on emerging technologies, business priorities, and industry innovation. • Lead proofs of concept to validate new capabilities and guide adoption of modern identity platforms. • Architect scalable, resilient IAM solutions using EntraID and the broader Microsoft identity ecosystem. • Define and govern identity patterns for workforce, partner, and service accounts across hybrid and multi‑cloud environments. • Establish architectural guardrails, reusable patterns, and reference architectures for identity services. • Partner closely with engineering, cloud, network, and cybersecurity teams to ensure solutions align with Zero Trust principles. • Advise senior leaders and business units, translating complex identity concepts into clear, actionable business value.

• Act as a technical thought partner and trusted advisor for all stakeholders, shaping secure, scalable solutions that address enterprise challenges in governance, compliance, and developer productivity. • Establish and maintain extensive strategic partnerships with technologists at major global and enterprise-level organizations to successfully drive Veeva Vault platform success. • Guide customers through technical evaluations and architectural decisions, aligning Vault Platform capabilities with their business and technology objectives. • Deliver impactful technical presentations, demos, and proofs of concept to showcase the transformative potential of the Veeva Vault Platform. • Stay at the forefront of Vault Platform innovations, including Veeva AI, bringing technical insight and thought leadership to customer engagements. • Support the team in preparing and delivering winning presentations and demonstrations. Analyze and understand customer business and technical requirements. • Work with cross-functional teams to ensure customer success and provide feedback from the customer engagements that shapes our product direction.

• Bring Degreed to life through engaging demos and consultative presentations that connect client challenges to real use cases. • Act as a trusted advisor to prospects and customers, guiding them on strategic approaches to implementation, integration, and long-term scalability. • Shape technical strategy across enterprise and mid-market deals, aligning product capabilities to business needs in collaboration with Sales. • Lead discovery sessions to uncover requirements, anticipate objections, and design solutions that drive measurable impact. • Create clarity around Degreed’s architecture, configuration options, and extensibility - helping clients envision their future state. • Support pilots and sandbox environments by defining scope, success criteria, and implementation plans that accelerate decision-making. • Collaborate cross-functionally with Marketing, Product, Engineering, and Client Experience to ensure consistent and high-quality delivery throughout the sales cycle. • Contribute to AI innovation by leading conversations on ecosystem use, tooling, and future-state architecture that connects AI with learning impact. • Document and deliver proposals, statements of work, and RFP responses that clearly articulate our value and solution approach. • Champion Degreed’s mission in every client interaction, combining technical excellence with empathy, clarity, and purpose.