• Process Change Orders (COs) using the PLM in a timely manner with high level of accuracy in compliance with company procedures • Collaborate with Change Order initiators to ensure accuracy of the change orders • Route marketing materials through the appropriate review and approval workflows • Work daily with Marketing stakeholders to support timely routing, review, approval, and release of marketing-related documentation • Maintain inspection readiness of the Document Control process at all times

• Handle customer inquiries and escalations, as well as collaborating with customer support, customer success managers, and field affiliates, with specific focus on timely deployment and status updates, accuracy of work orders, and responsiveness • Achieve stated productivity goals and generate daily/weekly reports for management on individual metrics as required • Develop and constantly improve systems for tracking orders and responsibilities for maximum efficiencies for our customers

• Responsible for examining and analyzing documents to ensure accuracy, compliance, and relevance in legal or regulatory contexts • Review and assess large volumes of documents for relevance, privilege, confidentiality, and compliance with legal or regulatory standards • Prepare and maintain document databases, tracking systems, and metadata for efficient retrieval and review • Assist in preparing legal briefs, discovery requests, and depositions by organizing and summarizing relevant information • Identify and redact sensitive or privileged information to protect client confidentiality and meet legal requirements • Compile detailed reports summarizing findings, recommendations, and any issues identified during the review • Liaise with legal teams, compliance officers, and other departments to clarify requirements, retrieve missing documents, and resolve discrepancies • Use e-discovery software to filter, search, and categorize documents • Will perform other duties and responsibilities as needed.

• Receives, reviews, collates, and submits claim documents and medical records through electronic processes, with accuracy and integrity, ensuring HIPAA compliance. • Faxes claim documents, with accuracy and integrity, ensuring HIPAA compliance. • Renames electronic files of scanned mail received, ensuring it is stored in the appropriate client/patient folder. • Claim Data Entry, Such as... Retyping UB-04 and HCFA 1500s • FACS/Artiva account notation • Consequence to errors in judgment are critical (HIPAA violation fines and penalties, lost revenue for hospital client)