Role Description We at Coforge are hiring a Senior Salesforce - Service Cloud Consultant with the following skill set. - Design & Deliver scalable Salesforce Service Cloud and Chat solutions, including omni-channel and case management; - Customize & Integrate using Apex, LWC, and platform tools to meet business requirements; - Advise & Guide stakeholders on best practices for chat workflows, agent enablement, and cross-cloud architecture; - Enable DevOps by managing version control, pipelines, and automated deployments with Copado; - Support & Train users, ensuring adoption, data integrity, security, and compliance; - Stay Current with Salesforce releases and emerging capabilities. Qualifications - Proven experience implementing Salesforce Service Cloud and Chat solutions across commercial and consumer contexts; - Strong understanding of CRM processes, omni-channel case routing, and chat deflection strategies; - Hands-on experience with Copado or equivalent Salesforce DevOps platforms; - Salesforce Certifications (Service Cloud Consultant, Omni-Channel Supervisor, Chat Specialist) strongly preferred; - Ability to lead solutioning efforts and provide strategic guidance beyond code delivery. Requirements - Experience with Agentforce, Data Cloud, and other advanced Salesforce products; - Familiarity with large-scale Salesforce migrations and multi-cloud integrations; - Ability to work effectively with onshore and offshore teams; - Prior consulting or partner-side experience with Salesforce delivery. Company Description At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

• Project Delivery, Requirements Gathering & Solution Design Lead Salesforce enhancements end‑to‑end, managing timelines, priorities, dependencies, and stakeholder communication. • Partner cross‑functionally with Sales, Marketing, Product, Operations, and IT to understand workflows, gather requirements, and translate needs into user stories, acceptance criteria, and solution designs grounded in Salesforce best practices. • Drive continuous improvement by identifying recurring issues and workflow inefficiencies and recommending automation and system enhancements. • Salesforce Configuration & Engineering Support Design, configure, and maintain Salesforce solutions (objects, fields, relationships, flows, Lightning pages, reports, dashboards), ensuring strong security, data quality, and access controls. • Monitor platform health and integrations to troubleshoot automation failures, data issues, and user‑reported defects. • Maintain and update technical and support documentation. • QA, UAT, Release Readiness & Enablement Lead QA and UAT planning and execution for Salesforce enhancements, partnering with IT and business stakeholders to validate solutions, manage defect triage and resolution, and obtain business sign‑off prior to production releases. • Develop and maintain UAT artifacts, training materials, release notes, and end‑user documentation. • Serve as a point of contact for post‑deployment support and troubleshooting, ensuring rapid issue resolution, feature adoption, system stabilization, and ongoing data integrity.

Role Description Please note: This role is contingent upon contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. ICF seeks an experienced Salesforce Developer to support a mission-critical federal technology implementation project. The Salesforce Developer will design, configure, develop, integrate, test, and support Salesforce-based capabilities that meet federal stakeholder needs. The role requires hands-on Salesforce development experience, strong technical problem-solving skills, and the ability to work collaboratively with business analysts, product owners, architects, testers, and federal stakeholders in an Agile delivery environment. Job Location: - Remote work is authorized. - Must support US Eastern time zone working hours. - If you accept this position, you should note that ICF does monitor employee work locations, blocks access from foreign locations/foreign IP addresses, and prohibits personal VPN connections. What You Will Do: - Design, develop, configure, and support Salesforce-based solutions using declarative tools and custom development, including Apex, Lightning Web Components, Flows, and related Salesforce technologies. - Implement and customize Salesforce capabilities to support business processes, case management, workflows, portals, reporting, automation, and stakeholder engagement needs. - Collaborate with business analysts, architects, product owners, and stakeholders to translate functional requirements, user stories, workflows, and acceptance criteria into scalable technical solutions. - Develop, test, and maintain integrations with external systems, ensuring secure and reliable data exchange in alignment with federal standards. - Support data migration activities from legacy systems, including data mapping, transformation, validation, cleansing, and reconciliation. - Write clean, efficient, reusable, and well-documented code that follows Salesforce development best practices, coding standards, and security requirements. - Configure and maintain Salesforce objects, fields, flows, validation rules, page layouts, permission sets, profiles, sharing rules, reports, dashboards, and related platform components. - Assist in creating and maintaining technical documentation, including solution designs, configuration documentation, deployment notes, interface specifications, and materials needed for project reviews or compliance activities. - Troubleshoot and resolve defects, production issues, integration errors, performance concerns, and configuration challenges. - Participate in code reviews, unit testing, regression testing, release planning, and deployment activities. - Support DevOps processes, including source control, package creation, deployment coordination, environment management, and code scan remediation. - Provide technical input to support user training, adoption, and sustainment by ensuring Salesforce features are user-friendly, reliable, and supportable. - Participate in Agile ceremonies, including sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives. Qualifications - Candidate must have a Public Trust or an Active Secret clearance. - U.S. Citizenship is required due to federal contract requirements. - Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. - Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years. - 3+ years of hands-on Salesforce development experience, including custom development using Apex, Lightning Web Components, Visualforce, or similar Salesforce technologies. - 3+ years of experience developing, configuring, testing, and deploying Salesforce solutions in an Agile delivery environment. - 1+ years experience working with Agile project management and collaboration tools, such as Jira, Confluence, Azure DevOps, or similar platforms. - Active Salesforce certification, such as Salesforce Administrator, Platform App Builder, Platform Developer I, or Platform Developer II. Requirements - 3+ years of experience with Salesforce declarative configuration, including Flows, custom objects, fields, validation rules, page layouts, permission sets, profiles, reports, dashboards, and automation. - 1+ years experience supporting integrations using REST APIs, SOAP APIs, middleware, ETL tools, or other integration approaches. - Experience with Salesforce Public Sector Solutions, Experience Cloud, Service Cloud, Government Cloud, or other Salesforce industry solutions. - Experience with OmniStudio, including FlexCards, OmniScripts, Data Mappers, Integration Procedures, or related components. - Hands-on experience with external system integrations, including REST/SOAP APIs, middleware platforms, ETL tools, event-driven integrations, or data synchronization approaches. - Experience supporting federal government clients or large-scale government technology programs. - Familiarity with federal security, privacy, accessibility, records management, compliance, or ATO-related processes. - Experience performing DevOps activities, including package creation and deployment, CI/CD pipeline support, code scan analysis and remediation, regression testing, and release management. - Experience supporting data migration projects, including source-to-target mapping, data quality analysis, transformation rules, validation, and reconciliation. - Additional Salesforce certifications or Trailhead achievements related to development, administration, integration, OmniStudio, Public Sector Solutions, or Experience Cloud. Benefits - Highly effective analytical and problem-solving capabilities. - Demonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables. - Excellent communication and interpersonal skills to interface effectively with team members and federal clients. - Organized, detail-oriented and able to prioritize and multitask. Company Description ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy: At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range: There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $81,499.00 - $138,549.00 Nationwide Remote Office (US99).

Role Description Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. The team is seeking an Integration Engineer to support a large-scale federal Salesforce Center of Innovation environment. This role will be responsible for: - Designing, configuring, maintaining, troubleshooting, and documenting secure integrations across a complex Salesforce ecosystem. - Supporting a high-volume Salesforce release and operations environment. - Managing API connection management, production change support, incident response, sandbox coordination, and integration modernization efforts. Job Location: Remote work is authorized. Must support US Eastern time zone working hours. *If you accept this position, you should note that ICF does monitor employee work locations, blocks access from foreign locations/foreign IP addresses, and prohibits personal VPN connections. What you will be doing: - Design, implement, maintain, and troubleshoot integrations across the Salesforce ecosystem. - Manage and support 150+ Salesforce API connections. - Collaborate with various teams to define integration patterns, data flows, technical specifications, and implementation plans. - Support application onboarding and offboarding. - Support release management activities for major releases, minor releases, and hotfixes. - Participate in Technical Design Document reviews. - Troubleshoot integration issues in coordination with various teams. - Create and maintain integration documentation, API inventories, service account inventories, data flow diagrams, operational runbooks, troubleshooting guides, and Confluence knowledge articles. - Evaluate integration-related opportunities for modernization, automation, monitoring, and resilience. - Support off-hours releases, outages, hotfixes, or urgent production events as needed. Qualifications - U.S. Citizenship required due to federal contract requirements. - Candidate must have a current Public Trust clearance/suitability determination or an active DoD Secret clearance. - Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. - Candidate must have lived in the U.S. for three full years out of the last five years. - 4+ years of hands-on systems integration experience supporting enterprise applications. - 2+ years of experience supporting Salesforce integrations, Salesforce APIs, Connected Apps, service accounts, authentication, or Salesforce platform administration/development. Requirements - 2+ years' experience with REST/SOAP APIs, JSON, XML, OAuth, SAML, certificates, API security, integration monitoring, and error handling. - 2+ year experience supporting production systems, incident response, root cause analysis, and technical troubleshooting in a mission or enterprise environment. - Experience supporting large Salesforce programs in federal, public sector, or regulated environments. - Experience with Salesforce Government Cloud, Salesforce Shield, Public Sector Solutions, Experience Cloud, or large multi-org Salesforce ecosystems. - MuleSoft Anypoint Platform experience. - MuleSoft Developer certification or Salesforce integration-focused certifications. - Experience with Salesforce CLI, VS Code Salesforce Extensions, Salesforce Developer Console, GitLab, GitHub, GitHub Actions, scratch orgs, and DevSecOps pipeline toolsets. - Experience with Salesforce Connect, Platform Events, Change Data Capture, External Services, Named Credentials, External Credentials, Data Loader, SFTP, ETL tools, or middleware platforms. - Experience managing API inventories, service account inventories, connected app governance, certificate rotations, and integration runbooks. - Experience supporting release management portals, helpdesk/ticketing platforms, ServiceNow, Jira, Confluence, and operational support tools. - Experience supporting high-volume release environments. - Experience supporting incident-heavy environments. - Strong written and verbal communication skills. Benefits - The pay range for this position based on full-time employment is: $81,499.00 - $138,549.00.