• Own adoption, satisfaction, and retention metrics for Enterprise and Key accounts • Build, maintain, and execute Customer Success Plans that outline goals, milestones, and measures of success tied to business impact (e.g., time-to-market, rework reduction, margins) • Execute onboarding plan and rollout strategy in collaboration with Customer Engineering Advisors • Build and maintain strategic relationships across customer stakeholders • Lead structured executive business reviews that translate CoLab usage to measurable outcomes and business impact • Coach customers to take ownership of their outcomes and proactively challenge the status quo to unlock ROI • Manage project timelines, stakeholders, and implementation milestones in a structured way to maximize product adoption & customer value • Drive outcomes with a bias for urgency, balancing quality execution with time-to-value • Identify and resolve adoption blockers with urgency and creativity to proactively mitigate risk • Collaborate with Sales on growth strategy, account planning, and renewal execution • Partner with Customer Engineering Advisors and champions to define enablement strategies for driving process change in the context of an engineering organization’s existing workflows and toolsets • Contribute to playbooks, onboarding tools, and scalable CS programs as we grow • Manage risk with urgency and drive accountability across internal teams

Role Description We're hiring Customer Success Managers across multiple verticals, giving you the opportunity to partner with a diverse portfolio of advertisers and help them grow their businesses with Connected TV. No matter the vertical, you'll become a trusted advisor to your customers, learning their business, understanding their goals, and helping them maximize the value of every campaign. As a Customer Success Manager supporting our Emerging Business customers, you'll manage a high-volume portfolio where success is driven by smart prioritization, scalable engagement, and a data-informed approach to customer success. Working within a pod, you'll leverage automation, customer insights, and repeatable playbooks to drive retention, growth, and customer outcomes across your book of business. This is a builder role. You'll help shape how MNTN scales Customer Success by identifying opportunities to improve processes, programs, and customer experiences while helping define what best-in-class success looks like for a rapidly growing customer base. What You'll Do - Manage a large portfolio of customers, prioritizing engagement based on account health, customer needs, growth potential, and business impact. - Drive customer retention, adoption, and long-term success through proactive outreach, optimization recommendations, and scalable engagement strategies. - Identify expansion opportunities and partner with the Emerging Business sales team to grow customer investment while mitigating churn risk across your shared portfolio. - Leverage customer health signals, platform usage, campaign performance, and automation to determine where your time and attention will have the greatest impact. - Build and execute scalable customer success programs, including automated journeys, webinars, training, playbooks, and self-service resources that help customers succeed. - Help customers improve business outcomes by sharing best practices and strategic recommendations focused on customer acquisition, conversion, and campaign performance. - Collaborate closely with your pod, Customer Success leadership, and cross-functional partners to continuously improve customer programs, operational processes, and the overall customer experience. - Maintain accurate CRM data and use customer insights to inform decisions, identify trends, and contribute to the evolution of MNTN's Customer Success organization. What Success Looks Like - Consistently achieve retention goals across a large portfolio of customers. - Customer engagement is effectively prioritized using data, automation, and account health signals. - Scalable programs drive increased platform adoption, customer engagement, and customer satisfaction. - Expansion opportunities are proactively surfaced and converted into incremental revenue. - Customer risks are identified early and addressed before impacting retention. - Customers realize measurable business outcomes and continue increasing their investment in MNTN. - Your pod consistently achieves its shared customer retention and growth goals. - Processes, playbooks, and customer programs continue to evolve through your ideas, feedback, and continuous improvement mindset. Qualifications - 2–5 years of experience in Customer Success, Account Management, Client Success, SaaS, AdTech, or another customer-facing role. - Experience managing a high-volume portfolio while effectively balancing competing priorities. - Strong analytical and prioritization skills, with the ability to leverage customer data and business insights to drive action. - Experience building relationships at scale through a combination of proactive outreach, automation, and customer education. - Experience partnering closely with Sales or Account Executives to support customer retention and growth. - Experience using Salesforce, Intercom, or similar CRM and customer engagement platforms. - Knowledge of digital advertising, performance marketing, SaaS, AdTech, or MarTech, with an understanding of customer acquisition, conversion, and ROAS. - A builder mindset with a passion for improving processes, scaling customer success programs, and helping customers achieve measurable business outcomes. Company Description MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue. Our solutions give advertisers total transparency and complete control over their campaigns all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Tarte, Decked, and National University.

Role Description We're hiring Customer Success Managers across our Retail & Ecommerce vertical, giving you the opportunity to develop deep expertise in a specific market while partnering with advertisers to drive long-term growth. As a Customer Success Manager (CSM), Retail & Ecommerce, you will own a strategic portfolio of mid-market customers within the Retail & Ecommerce vertical, with a mandate to drive revenue expansion and retention across your book of business. Working within a vertical-focused pod, you'll help customers unlock measurable business outcomes while driving retention, growth, and long-term partnerships. This is a high-touch, consultative role where curiosity, strategic thinking, and relationship-building are just as important as campaign performance. You will become a go-to expert on the Retail & Ecommerce advertiser landscape, understanding seasonality, promotional calendars, margin and inventory dynamics, and how CTV fits into a broader retail media and performance marketing strategy. Customers will look to you not just to support the platform, but to help them think strategically about how CTV drives acquisition, conversion, and revenue growth for their business. What You'll Do - Manage a portfolio of customers within your assigned industry vertical, serving as their primary advisor throughout the customer lifecycle. - Build trusted relationships with key stakeholders by developing a deep understanding of each customer's business, goals, competitive landscape, and marketing strategy. - Drive customer retention, revenue growth, and long-term success through proactive account planning, business reviews, campaign optimization, and strategic recommendations. - Identify expansion opportunities and partner with the sales team within your vertical to grow customer investment, strengthen relationships, and achieve shared revenue goals. - Lead new customer onboarding, ensuring customers quickly realize value and become confident, successful users of the MNTN platform. - Become an expert in your assigned vertical by understanding industry trends, seasonal opportunities, performance benchmarks, and evolving customer needs, then applying those insights to help customers grow. - Monitor account health, anticipate risks, and proactively resolve challenges before they impact customer outcomes or renewal conversations. - Collaborate cross-functionally to deliver a seamless customer experience while helping shape playbooks, processes, and best practices. What Success Looks Like - Consistently achieve or exceed retention, net revenue, and expansion goals across your portfolio. - Customers view you as a trusted advisor who understands their business and helps them achieve measurable growth. - New customers onboard quickly, realize value early, and confidently adopt the MNTN platform. - Expansion opportunities are proactively identified and converted into incremental revenue. - Customer health remains strong, with risks identified early and addressed before impacting renewals. - Your pod consistently meets or exceeds its shared revenue goals while contributing to overall vertical performance. - CRM data, account plans, and customer health metrics remain accurate, actionable, and trusted across the business. Qualifications - 3–6 years of experience in Customer Success, Account Management, or a similar customer-facing role managing strategic customer relationships. - Experience in digital advertising, CTV, SaaS, AdTech, MarTech, or performance marketing, with the ability to quickly develop expertise in your assigned industry vertical. - Proven success driving customer retention, revenue growth, and expansion across a dedicated book of business. - Strong relationship-building skills with the ability to influence stakeholders and serve as a trusted advisor. - Experience partnering closely with Sales Executives to deliver exceptional customer outcomes and shared business results. - Strong communication and presentation skills, with experience leading executive business reviews and strategic customer conversations. - Comfort using data and performance insights to identify opportunities, solve problems, and demonstrate business value. - Experience with Salesforce, Intercom, or similar CRM and customer engagement platforms. Company Description MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue. Our solutions give advertisers total transparency and complete control over their campaigns all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Tarte, Decked, and National University.

Role Description The Client Success Manager (CSM) owns and grows a regional and/or nationwide portfolio of healthcare staffing accounts, primarily within MSP programs. This role is highly client-facing and accountable for TOA growth, portfolio performance, client satisfaction, and operational alignment across primarily clinical and some allied/non-clinical programs. The CSM serves as the primary point of contact for assigned clients and is responsible for defining client expectations, setting MSP-specific submission standards, and ensuring internal teams are aligned to meet program requirements. Key Responsibilities - Own and manage a regional and/or nationwide MSP portfolio of healthcare staffing accounts. - Build and maintain strong client relationships through regular communication, performance reviews, and proactive engagement. - Drive TOA growth by managing open requisitions, identifying expansion opportunities, and aligning staffing strategies to client demand. - Define, document, and communicate MSP-specific submission requirements and expectations to recruiting teams. - Partner with recruiting leadership to align on priority requisitions, submission pacing, and fulfillment strategy. - Serve as the primary escalation point for client and provider issues, resolving concerns quickly and professionally. - Maintain portfolio health through extensions, renewals, contract changes, and retention efforts. - Monitor client satisfaction and portfolio performance using quality metrics, scorecards, and operational KPIs. - Ensure credentialing and compliance alignment in accordance with Joint Commission (TJC/JCAHO) standards. - Support confirmation calls, assignment changes, and terminations as needed. - Build strong rapport with healthcare professionals to support retention beyond current assignments. - Participate in client site visits, networking, and industry events as required. - Execute referral initiatives and other client engagement programs as assigned. Qualifications - Bachelor’s degree or equivalent combination of education and relevant work experience. - 5+ years of experience in healthcare staffing with direct MSP program support (MSP-only experience required). - Demonstrated experience managing a book of business with 100+ active TOA. - Experience supporting regional or nationwide MSP client portfolios. - Proven history of portfolio growth, TOA expansion, and client retention. - Strong understanding of MSP program structure, compliance, and client-facing accountability. - Ability to manage multiple priorities in a fast-paced, deadline-driven environment. - Excellent written, verbal, and interpersonal communication skills. - Highly organized, detail-oriented, responsive, and customer-focused. - Self-directed, accountable, and comfortable owning outcomes. Company Description Cynet Health is an award-winning, Joint Commission–certified healthcare workforce solutions company headquartered in the Washington, D.C. metro area. We partner with healthcare organizations nationwide to deliver high-quality clinical and allied staffing solutions across a wide range of care settings.