Role Description We're hiring Customer Success Managers across our Retail & Ecommerce vertical, giving you the opportunity to develop deep expertise in a specific market while partnering with advertisers to drive long-term growth. As a Customer Success Manager (CSM), Retail & Ecommerce, you will own a strategic portfolio of mid-market customers within the Retail & Ecommerce vertical, with a mandate to drive revenue expansion and retention across your book of business. Working within a vertical-focused pod, you'll help customers unlock measurable business outcomes while driving retention, growth, and long-term partnerships. This is a high-touch, consultative role where curiosity, strategic thinking, and relationship-building are just as important as campaign performance. You will become a go-to expert on the Retail & Ecommerce advertiser landscape, understanding seasonality, promotional calendars, margin and inventory dynamics, and how CTV fits into a broader retail media and performance marketing strategy. Customers will look to you not just to support the platform, but to help them think strategically about how CTV drives acquisition, conversion, and revenue growth for their business. What You'll Do - Manage a portfolio of customers within your assigned industry vertical, serving as their primary advisor throughout the customer lifecycle. - Build trusted relationships with key stakeholders by developing a deep understanding of each customer's business, goals, competitive landscape, and marketing strategy. - Drive customer retention, revenue growth, and long-term success through proactive account planning, business reviews, campaign optimization, and strategic recommendations. - Identify expansion opportunities and partner with the sales team within your vertical to grow customer investment, strengthen relationships, and achieve shared revenue goals. - Lead new customer onboarding, ensuring customers quickly realize value and become confident, successful users of the MNTN platform. - Become an expert in your assigned vertical by understanding industry trends, seasonal opportunities, performance benchmarks, and evolving customer needs, then applying those insights to help customers grow. - Monitor account health, anticipate risks, and proactively resolve challenges before they impact customer outcomes or renewal conversations. - Collaborate cross-functionally to deliver a seamless customer experience while helping shape playbooks, processes, and best practices. What Success Looks Like - Consistently achieve or exceed retention, net revenue, and expansion goals across your portfolio. - Customers view you as a trusted advisor who understands their business and helps them achieve measurable growth. - New customers onboard quickly, realize value early, and confidently adopt the MNTN platform. - Expansion opportunities are proactively identified and converted into incremental revenue. - Customer health remains strong, with risks identified early and addressed before impacting renewals. - Your pod consistently meets or exceeds its shared revenue goals while contributing to overall vertical performance. - CRM data, account plans, and customer health metrics remain accurate, actionable, and trusted across the business. Qualifications - 3–6 years of experience in Customer Success, Account Management, or a similar customer-facing role managing strategic customer relationships. - Experience in digital advertising, CTV, SaaS, AdTech, MarTech, or performance marketing, with the ability to quickly develop expertise in your assigned industry vertical. - Proven success driving customer retention, revenue growth, and expansion across a dedicated book of business. - Strong relationship-building skills with the ability to influence stakeholders and serve as a trusted advisor. - Experience partnering closely with Sales Executives to deliver exceptional customer outcomes and shared business results. - Strong communication and presentation skills, with experience leading executive business reviews and strategic customer conversations. - Comfort using data and performance insights to identify opportunities, solve problems, and demonstrate business value. - Experience with Salesforce, Intercom, or similar CRM and customer engagement platforms. Company Description MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. MNTN Performance TV has redefined what it means to advertise on television, transforming Connected TV into a direct-response, performance marketing channel. Our web retargeting has been leveraged by thousands of top brands for over a decade, driving billions of dollars in revenue. Our solutions give advertisers total transparency and complete control over their campaigns all with the fastest go-live in the industry. As a result, thousands of top brands have partnered with MNTN, including Tarte, Decked, and National University.

Role Description The Client Success Manager (CSM) owns and grows a regional and/or nationwide portfolio of healthcare staffing accounts, primarily within MSP programs. This role is highly client-facing and accountable for TOA growth, portfolio performance, client satisfaction, and operational alignment across primarily clinical and some allied/non-clinical programs. The CSM serves as the primary point of contact for assigned clients and is responsible for defining client expectations, setting MSP-specific submission standards, and ensuring internal teams are aligned to meet program requirements. Key Responsibilities - Own and manage a regional and/or nationwide MSP portfolio of healthcare staffing accounts. - Build and maintain strong client relationships through regular communication, performance reviews, and proactive engagement. - Drive TOA growth by managing open requisitions, identifying expansion opportunities, and aligning staffing strategies to client demand. - Define, document, and communicate MSP-specific submission requirements and expectations to recruiting teams. - Partner with recruiting leadership to align on priority requisitions, submission pacing, and fulfillment strategy. - Serve as the primary escalation point for client and provider issues, resolving concerns quickly and professionally. - Maintain portfolio health through extensions, renewals, contract changes, and retention efforts. - Monitor client satisfaction and portfolio performance using quality metrics, scorecards, and operational KPIs. - Ensure credentialing and compliance alignment in accordance with Joint Commission (TJC/JCAHO) standards. - Support confirmation calls, assignment changes, and terminations as needed. - Build strong rapport with healthcare professionals to support retention beyond current assignments. - Participate in client site visits, networking, and industry events as required. - Execute referral initiatives and other client engagement programs as assigned. Qualifications - Bachelor’s degree or equivalent combination of education and relevant work experience. - 5+ years of experience in healthcare staffing with direct MSP program support (MSP-only experience required). - Demonstrated experience managing a book of business with 100+ active TOA. - Experience supporting regional or nationwide MSP client portfolios. - Proven history of portfolio growth, TOA expansion, and client retention. - Strong understanding of MSP program structure, compliance, and client-facing accountability. - Ability to manage multiple priorities in a fast-paced, deadline-driven environment. - Excellent written, verbal, and interpersonal communication skills. - Highly organized, detail-oriented, responsive, and customer-focused. - Self-directed, accountable, and comfortable owning outcomes. Company Description Cynet Health is an award-winning, Joint Commission–certified healthcare workforce solutions company headquartered in the Washington, D.C. metro area. We partner with healthcare organizations nationwide to deliver high-quality clinical and allied staffing solutions across a wide range of care settings.

• Understand customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction • Build relationships with stakeholders, conduct reviews, and identify growth opportunities • Anticipate challenges, provide proactive recommendations, and mitigate risks • Maintain deep understanding of Zscaler products and contribute to internal and customer-facing Knowledge Base best practices • Collaborate with Sales, Support, and Product teams to deliver a seamless customer experience

Role Description The Enterprise Customer Success team partners closely with Samsara’s enterprise customers to understand their business and unique challenges, advise them on how to best leverage the platform to meet their goals, and, ultimately, guide them to continuously realize business value from our solutions and services. We are the trusted advisor to our enterprise customers, managing the customer lifecycle once onboarding is complete through adoption, advocacy, and renewal. As a manager in the Enterprise Customer Success team, you will manage a team of CSMs while also enhancing and scaling our success motion. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers. The expectation is not just to run the team well — it is to make it fundamentally better. An ideal candidate will be located in the Western or Mountain time-zones, and will have the ability to travel to the United States for necessary customer travel. This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. Qualifications - 10+ years in Customer Success, account management, or consulting. - 5+ years in management positions, including recruiting and retaining top talent. - Experience managing Enterprise customers in a SaaS environment. - Ability to travel within the United States for customer meetings and events (up to 25%). - Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology. - Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara’s C-suite. - Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance. - Solutions-focused with strong problem-solving skills and a bias for action. - Ability to think big while also executing with excellence. - Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment. - Demonstrated ability to foster an inclusive team environment that values diverse perspectives​. - Bachelor's degree from a 4-year institution. Requirements - Define and execute long-term strategies for the Enterprise Core Customer Success team that support Samsara's commitment to providing excellent service. - Build technical depth across the team so CSMs can engage credibly on complex, technical customer challenges — knowing when to go deep personally and when to bring in Product or Support. - Ensure ongoing success and value realization for Samsara's enterprise customers, leading to long-term retention and growth. - Identify and mitigate risk across your portfolio using data-driven insights, and hold your team accountable for identifying and acting on risk early. - Partner with Sales, Marketing, Product, and Support — building strong working relationships up through Sr Director — to increase team productivity and improve customer experience. - Hire, develop, and manage a team of 6-8 CSMs, each managing a portfolio of Enterprise accounts — coaching for growth and building bench strength through consistent, high-quality performance feedback. - Own critical customer situations personally and provide leadership coverage when it matters, facilitating leadership problem-solving through the VP level while balancing strategic oversight with hands-on resolution. - Keep executives informed of progress and advocate for change when needed. - Champion experimentation and adoption of AI-powered workflows and tools to enhance customer engagement and team productivity. - Champion, role model, and embed Samsara's operating principles as we scale globally and across new offices. Benefits - Annual OTE Salary: $142,800 — $229,500 USD. - Above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. - Flexible, employee-led remote model. - Professional development stipend. - Comprehensive health and parental leave plans.