Role Description The Application Developer II (ServiceNow Developer) is a mid‑level role that designs, develops, and maintains applications on the ServiceNow platform, focusing on IT Service Management (ITSM), CMDB, Customer Service Management (CSM), and Service Portals in an agile enterprise environment. The role translates well‑defined business requirements and user stories into scalable configurations, workflows, integrations, and user experiences that support mission‑critical processes in a dedicated, domain‑separated ServiceNow instance. Operating with moderate independence under the guidance of senior developers or a technical lead, this role participates in the full application lifecycle—from design and build through testing, deployment, and post‑production support—using coding, platform configuration, and analytics to improve service delivery, performance, and user satisfaction. Key Responsibilities - Design, develop, configure, and maintain ServiceNow applications with an emphasis on ITSM, CMDB, CSM, and Service Portals, ensuring solutions are reliable, scalable, and aligned to established enterprise and platform standards. - Build and customize Service Portals using HTML, CSS, AngularJS, and responsive design practices to deliver intuitive, user‑friendly interfaces for customers, agents, and internal stakeholders. - Develop and maintain server‑side and client‑side scripts (JavaScript, Glide API) and workflows to automate business processes, enforce business rules, and optimize ITSM and CSM operations and portal experiences. - Implement and support integrations between ServiceNow and external systems using REST/SOAP APIs and middleware, following defined patterns to ensure data integrity, security, and stable end‑to‑end workflows across ITSM, CMDB, and CSM. - Apply agile practices (Scrum/Kanban) including participation in backlog grooming, sprint planning, daily stand‑ups, and iterative delivery, contributing estimates and working closely with product owners and senior team members. - Use Excel, ServiceNow reporting, and platform analytics to design dashboards and reports, monitor KPIs, and recommend improvements to application performance and user experience across ITSM, CMDB, CSM, and Service Portals. - Configure and leverage ServiceNow AI and automation capabilities (e.g., Virtual Agent, Predictive Intelligence) within defined patterns to streamline case handling, routing, and knowledge access for CSM and related processes. - Manage assigned portions of the application lifecycle, including unit testing, regression support, deployment coordination, and post‑release issue resolution in collaboration with release, operations, and senior development staff. - Work with stakeholders and end users to clarify requirements, refine user stories, and translate business needs into clear technical designs and configuration specifications within guardrails set by senior developers. - Apply appropriate roles, groups, and access controls in ServiceNow, following established security and compliance patterns for regulated enterprise environments. Qualifications - Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent relevant experience. - Approximately 3–7 years of experience in ServiceNow development or enterprise application development, including hands‑on work with ITSM, CSM, CMDB, and Service Portals or similar service management modules. - Proven proficiency in ServiceNow platform development, including JavaScript/Glide scripting, workflow configuration, and customization of ITSM, CMDB, CSM, and portal components. - Demonstrated experience building and managing Service Portals using front‑end technologies such as HTML, CSS, and AngularJS, with an understanding of responsive design best practices. - Experience designing and maintaining integrations using REST/SOAP APIs in an enterprise environment, following secure coding and data handling practices. - Strong understanding of agile methodologies (Scrum or Kanban), with practical experience working in sprints and delivering iterative enhancements as part of a cross‑functional team. - ServiceNow Certified System Administrator and ServiceNow Certified Application Developer credentials (required). - Strong communication, problem‑solving, and analytical skills, with the ability to handle moderately complex tasks, balance multiple priorities, and collaborate effectively across teams. Preferred Qualifications - Experience implementing or supporting ServiceNow ITSM, CSM, and CMDB in large‑scale or highly regulated environments. - Exposure to ServiceNow AI/automation capabilities, including Virtual Agent, Predictive Intelligence, and AI‑driven workflows. - Additional ServiceNow certifications such as Implementation Specialist in CSM, ITSM, or related practice areas. - Agile or Scrum certification (e.g., CSM, SAFe) and experience contributing to solution design or leading small development workstreams under guidance from a lead or architect. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Role Description We are seeking a seasoned ServiceNow SPM Architect to lead the design, implementation, and governance of Strategic Portfolio Management (SPM) solutions for large-scale enterprise clients. This role is pivotal in driving portfolio transformation, financial governance, and value realization across IT and business investments. The ideal candidate will function as a trusted advisor to client leadership and executive stakeholders, ensuring that all solutions align with global delivery frameworks, integration standards, and enterprise architecture models. What You Will Do - Solution Architecture & Strategy - Own the end-to-end SPM solution architecture across Demand Management, Project Portfolio Management (PPM), Resource Management, and Financial Planning & Cost Governance. - Define future-state architecture and transformation roadmaps for Agile & Hybrid Delivery models. - Align ServiceNow SPM with enterprise architecture and industry-standard reference models. - Client Engagement & Advisory - Act as the primary interface and trusted advisor for CXO/VP-level stakeholders. - Provide strategic guidance on portfolio prioritization frameworks, investment optimization (CapEx vs. OpEx), and the demand-to-delivery lifecycle. - Lead design workshops and value realization discussions. - Implementation & Delivery Leadership - Lead end-to-end SPM implementation programs within established delivery governance frameworks. - Ensure strict alignment with SoW commitments, delivery timelines, milestones, and quality assurance standards. - Drive Agile/SAFe-based execution models seamlessly integrated with SPM. - Integration & Enterprise Alignment - Architect robust integrations with ERP systems (e.g., SAP/Oracle Finance), Agile tools (Jira, Azure DevOps), and enterprise data platforms. - Define data governance, synchronization, and reporting models to ensure seamless integration into the broader ITSM/ITOM ecosystem. - Governance & Best Practices - Establish comprehensive SPM governance frameworks. - Define portfolio KPIs, executive dashboards, investment stage gates, and demand intake workflows. - Drive continuous improvement and maturity evolution across client portfolios. - Managed Services & Transition - Support the transition to a steady-state support model. - Define runbooks, SLA/KPI frameworks, and operational governance. - Enable knowledge transfer to L2/L3 support teams to ensure stability, scalability, and performance optimization. Qualifications - 10–15 years of IT experience, with a minimum of 5+ years specifically in ServiceNow architecture. - Strong expertise in end-to-end ServiceNow SPM (PPM) module implementation. - Proven track record of delivering large-scale enterprise transformations. - Substantial experience in client-facing roles within a global System Integrator (SI) environment. Requirements - Technical Expertise - Platform Capabilities: Deep knowledge of SPM / PPM modules, Flow Designer, Business Rules, and Script Includes. - Integrations: Extensive experience with REST/SOAP APIs and MID Server setup. - Analytics & Financials: Hands-on experience with Performance Analytics, executive dashboards, and financial planning/cost modeling frameworks. Key Deliverables You Will Own - SPM Architecture Blueprints & Solution Design Documents. - Portfolio Governance Frameworks aligned to client strategy. - Financial tracking models (budget vs. actuals, forecast accuracy). - Executive dashboards for KPI/OKR tracking. - Comprehensive integration architecture and data models.

Role Description We are looking for a skilled ServiceNow Strategic Portfolio Management (SPM) Developer to design, develop, configure, and support enterprise-grade SPM solutions on the ServiceNow platform. The ideal candidate will bring strong hands-on experience in ServiceNow development, platform customization, workflows, integrations, and SPM modules. In this role, you will work closely with solution architects, business analysts, and key stakeholders to deliver scalable, secure, and high-quality solutions that drive portfolio visibility and business value. - Development & Configuration: Configure, customize, and develop ServiceNow SPM applications across Demand Management, Project Portfolio Management (PPM), Resource Management, Strategic Planning, Agile Development, and Investment Funding modules. - Technical Design: Translate business requirements into technical designs, workflows, and robust platform configurations. - Scripting & Automation: Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer flows, and reusable components. - Enterprise Integrations: Build seamless integrations with enterprise applications using REST APIs, SOAP Web Services, IntegrationHub, and MID Server setup. - Platform Customization: Configure forms, workflows, approvals, notifications, dashboards, reports, and automated processes. - Quality Assurance: Perform unit testing, defect resolution, troubleshooting, and provide dedicated production support. Participate in code reviews to ensure strict adherence to ServiceNow development standards. - Deployment & Lifecycle Management: Support deployments across Development, Test, UAT, and Production environments using Update Sets. Prepare technical documentation, deployment guides, and knowledge articles. - Collaboration & Continuous Improvement: Partner with architects, functional consultants, QA teams, and client stakeholders throughout the project lifecycle while continuously enhancing platform performance and adopting new SPM capabilities. Qualifications - 5–7 years of overall IT experience with deep, hands-on expertise in ServiceNow development. - Demonstrated experience configuring and customizing ServiceNow SPM modules (Demand Management, PPM, Resource Management, Agile Development, and Strategic Planning). - Strong scripting proficiency using JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, and IntegrationHub. - Proven experience developing and deploying REST and SOAP integrations. - Solid understanding of ServiceNow platform architecture, Update Sets, and standard deployment processes. - Familiarity with ITSM, CMDB, and working effectively within Agile/Scrum environments. - Strong analytical, problem-solving, and communication skills. Education & Certifications - Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a related discipline. - Preferred Certifications: - ServiceNow Certified System Administrator (CSA) - Certified Application Developer (CAD) - Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) (Highly Preferred)

• Lead the architecture, design and implementation of ServiceNow ITOM solutions including Discovery, Service Mapping, Event Management, and Cloud Management • Define and implement scalable CMDB architecture, governance frameworks, and data models • Drive end-to-end ITOM strategy, aligning ServiceNow capabilities with enterprise IT operations and business goals • Architect and deliver event correlation, observability, and AIOps solutions using ServiceNow Event Management and integrations • Design and implement Service Mapping solutions for business services and applications • Lead Discovery implementation, including MID Server setup, credential management, and troubleshooting • Drive integration architecture using REST/SOAP APIs, IntegrationHub, and third-party monitoring tools • Provide technical leadership and mentoring to development and implementation teams • Collaborate with stakeholders to gather requirements and translate them into technical and architectural specifications • Ensure adherence to platform best practices, governance, and security standards • Support performance tuning, scalability optimization, and platform upgrades • Drive DevOps and Agile delivery practices across ITOM implementations • Conduct design reviews, code reviews, and architecture governance