Role Description We are seeking an experienced and proactive ServiceNow Lead to oversee the design, implementation, and support of ServiceNow modules across the organization at a large Enterprise scale. The ideal candidate will have a proven track record in engineering and administrating ServiceNow in a DevSecOps cloud environment. The lead must have deep familiarity with multiple ServiceNow modules (ITSM, ITOM, CMDB, etc.), and strong leadership skills. This role also requires a solid understanding of digital infrastructure and AWS cloud environments with proven experience to develop APIs to integrate ServiceNow to multiple SaaS tools. As a ServiceNow Engineer Lead, you will work closely with cross-functional teams, including IT Operations, Security, and DevOps, to ensure ServiceNow aligns with our business and platform needs. It is required to be able to take requirements, develop solutions, document thorough Agile or Project Management plans and lead a team to meet deliverables and outcomes on time. You will be working with a federal customer and collaborating closely with the Account Program Manager to ensure successful delivery, alignment with requirements, and customer satisfaction. This position requires you create and deliver presentations to the customer in addition to having development and engineering skills. Qualifications - Minimum of 12 years with BS/BA; Minimum of 10 years with MS/MA; Minimum of 7 years with Ph.D. - Hands-on experience with DevSecOps Engineering and Automation as well as ServiceNow implementation and administration. - Strong expertise in ServiceNow modules such as ITSM, ITOM, CMDB, and Discovery. - Experience in technical leadership or team leadership. - Solid understanding of digital infrastructure including servers, storage, and networking. - Experience working with AWS infrastructure, including EC2, S3, VPCs, and automation tools. - Strong analytical, problem-solving, and communication skills. - Familiarity with ITIL frameworks and best practices. - Experience integrating ServiceNow with third-party tools and APIs. - Expertise in DevOps practices and CI/CD pipelines. - Knowledge of scripting languages (JavaScript, Python) for ServiceNow customization. - Must be a US Citizen. - Must be able to obtain and maintain a Public Trust Clearance. Requirements - ServiceNow Development and Automation - Developing using a DevSecOps model - Building integrations - Automating workflows - Writing server-side and client-side scripts - Creating and modifying tables - Support the integration of ServiceNow with other critical Enterprise Services like GitLab CICD and Datadog. - Create ServiceNow Automated Workflows providing advanced integration capabilities eliminating manual tasks - Support and integrate AWS infrastructure components within ServiceNow modules (e.g., discovery, monitoring, automation). - Help develop automation and orchestration using ServiceNow for AWS environments. - Building user-friendly forms and reports - Work closely with Infrastructure and Cloud teams to maintain accurate asset and configuration data. - Ensure CMDB is current and accurately reflects the on-prem and cloud environments. - Lead the end-to-end implementation, configuration, customization of ServiceNow modules, and integration with other tools via APIs, etc. - Design, solution, and develop technical documentation. - Lead Agile or Project Management planning sessions and present the progress on activities as well as accomplishments. - Lead other team members to ensure deadlines are met. - Drive the adoption and optimization of ITSM, ITOM, CMDB, and other relevant ServiceNow capabilities. - Develop and maintain workflows, automation rules, integrations, and reports. - Serve as the primary point of contact for all things ServiceNow within the organization. - Make key strategic decisions to retaining current process and practices vs. adopting of ServiceNow best practices. - Create and deliver presentations to the customer. - Provide technical leadership to a team of ServiceNow administrators and developers. - Guide project planning, resource allocation, and prioritization for ServiceNow initiatives. - Collaborate with business stakeholders to gather requirements and translate them into functional solutions. - Define best practices and governance for ServiceNow use across departments. - Identify opportunities to improve efficiency, automation, and user experience. - Maintain compliance with ITIL and organizational standards. - Communicate clearly and consistently with both internal teams and external customers to ensure alignment, transparency, and success of ServiceNow-related projects. Benefits - Target Salary Range: $112,000 - $179,000. - Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. - Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Company Description Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Role Description This role is contingent upon a contract award. As a ServiceNow Developer, you play a pivotal role in successfully designing and deploying ServiceNow solutions for our clients. In this role, you will be responsible for: - Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs. - Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain complex scripts, business rules, and UI policies. - Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields. - Integration Management: Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes. - Technical Documentation: Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference. - Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes. - User Training: Support end-user training to ensure a smooth adoption of the implemented solution. - Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly. - Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems. - Security and Compliance: Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements. - Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team. - Mentorship: Provide technical guidance to Associate ServiceNow Developers. Support the growth of other Practice members to meet the needs of their role, the business, and future growth opportunities. Share solutions and lessons learned with the Practice. - Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status. Qualifications - 2 or more years of experience implementing ServiceNow solutions - ServiceNow Certified System Administrator - Must have an active Top-Secret Security Clearance - Must reside in the United States, be authorized to work in the United States, and perform all work within the United States. - Certified in one or more additional mainline certifications, with preference for: - ServiceNow Certified Application Developer - CIS – Discovery - CIS – IT Service Management - CIS – Service Mapping - CIS – Software Asset Management - CIS – Hardware Asset Management - CIS – Event Management - CIS – Performance Analytics Requirements - Hands-on experience (> 480 hours each) configuring or building 5 or more ServiceNow applications - In-depth knowledge of ServiceNow platform capabilities, modules, and best practices - In-depth knowledge of ServiceNow Now Assist features, AI Agent capabilities, and Integrations with third-party AI tools - Familiarity with ITIL processes and IT Service Management (ITSM) principles - Strong scripting skills in JavaScript and GlideScript - Strong technical skills, including workflow configuration, and business rule development - Experience in customizing UI and creating complex workflows - An understanding of integration techniques with external systems - Experience troubleshooting and resolving technical issues - Detail-oriented tendencies with excellent problem-solving and analytical abilities - The ability to work effectively in a team-oriented, collaborative environment - Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally Benefits - Pay Range: $81,499.00 - $167,644.00 based on full-time employment - Consideration for employment for qualified applicants with arrest and conviction records - Reasonable accommodations available for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs

Role Description This role is contingent upon a contract award. As an Associate ServiceNow Developer, you play a pivotal role in successfully deploying ServiceNow solutions for our clients. In this role, you will be responsible for configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients. - Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand the business outcomes and functional requirements and how they align with ServiceNow solution designs. - Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and meet industry best practices. - Data Migration: Facilitate data migration activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. - Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields. - Integration Management: Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes. - Technical Documentation: Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference. - Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes. - User Training: Support end-user training to ensure a smooth adoption of the implemented solution. - Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly. - Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems. - Security and Compliance: Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements. - Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. - Continue certification and training process to meet practice standards and growth areas and contribute to the continued success of the team. - Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective communication, including risks, issues, successes, and overall project status. Qualifications - 6 months or more experience implementing ServiceNow solutions. - ServiceNow mainline certification with preference for ServiceNow Certified System Administrator. - Must have an active Secret Security Clearance. - Must reside in the United States, be authorized to work in the United States, and perform all work within the United States. Requirements - Hands-on experience (> 480 hours each) configuring or building 1-3 ServiceNow applications. - In-depth knowledge of ServiceNow platform capabilities, modules, and best practices. - Familiarity with ITIL processes and IT Service Management (ITSM) principles. - Strong technical skills, including scripting, workflow configuration, and business rule development. - Detail-oriented tendencies with excellent problem-solving and analytical abilities. - The ability to work effectively in a team-oriented, collaborative environment. - Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally. Benefits - Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. - Pay range for this position based on full-time employment is: $67,355.00 - $138,549.00.

Role Description Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. ICF is seeking a ServiceNow Test Engineer to support enterprise ServiceNow delivery efforts with primary focus on a federal program. This role is responsible for helping ensure platform enhancements, workflow updates, and custom applications are thoroughly tested, defect-free, and ready for release in a secure federal environment. The ideal candidate has hands-on experience with ServiceNow testing activities, including automated and manual test execution, defect tracking, and user acceptance support. You will work closely with business analysts, developers, product owners, and stakeholders to validate requirements, verify functionality, and confirm that ServiceNow solutions perform as expected across workflows, integrations, and downstream dependencies. Job Location: - Remote work is authorized. - Must support US Eastern time zone working hours. - Preference to candidates who live in the Washington DC metro area. *If you accept this position, you should note that ICF does monitor employee work locations, blocks access from foreign locations/foreign IP addresses, and prohibits personal VPN connections. What You Will Do - Execute functional, regression, integration, and user acceptance testing for ServiceNow solutions. - Design, maintain, and run automated test suites using the ServiceNow Automated Test Framework (ATF). - Perform manual testing of workflows, forms, role behavior, reporting, and platform configurations. - Validate enhancements, bug fixes, and release changes across development, test, and production environments. - Track defects, support triage, and verify fixes through resolution using ServiceNow Agile Development, Jira, or similar tools. - Collaborate with business analysts, developers, and stakeholders to confirm acceptance criteria and expected outcomes. - Support testing of workflow updates, access controls, reporting changes, data-related updates, and integrations. - Document test plans, test cases, results, and lessons learned in Confluence or similar documentation tools. - Support release readiness, test evidence collection, and UAT coordination. - Verify configurations and updates align with security and compliance expectations. Qualifications - Must be a U.S. Citizen and possess an active Secret security clearance as required by federal contract. - Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field. - 3+ years of experience in software testing, QA, or test engineering. - 3+ years of experience testing ServiceNow applications or comparable enterprise workflow platforms. - 3+ years of experience working in Agile delivery environments with user stories and sprint ceremonies. Requirements - Hands-on experience with the ServiceNow testing activities, including Automated Test Framework (ATF) or comparable automated testing tools. - Experience performing functional, regression, integration, and UAT testing. - Experience using ServiceNow Agile Development or Jira for defect tracking and Confluence for documentation. - Ability to write clear test cases, test steps, and defect reports with strong attention to detail. - Working knowledge of federal delivery security and compliance-sensitive delivery environments. - Experience supporting ServiceNow enhancements, releases, or workflow changes in a federal environment. - Familiarity with FedRAMP, security validation, or compliance-focused testing practices. - Experience validating workflow dependencies, data updates, and role-based access behavior. - Exposure to release management, smoke testing, and test evidence collection. - Familiarity with Agile ceremonies and collaboration with analysts and developers. Professional Skills - Strong analytical, problem-solving, communication, and stakeholder collaboration skills. - Proactive, detail-oriented, and highly communicative. - Able to work effectively in a fast-paced environment with shifting priorities. - Comfortable working independently while coordinating closely with a delivery team. Pay Range The pay range for this position based on full-time employment is: $67,355.00 - $114,503.00.