• Supervise and support the Accounts Receivable team in daily operations, including billing, collections, and cash application. • Monitor AR aging reports and work with Collections Specialists to ensure prompt follow-up and resolution of past-due accounts. • Oversee customer invoicing processes to ensure accuracy and compliance with company policies. • Handle customer escalations professionally, partnering with internal teams to resolve payment or billing issues. • Perform and review complex account reconciliations and adjustments. • Assist in the development and implementation of AR documentation, policies, and procedures to enhance efficiency and accuracy. • Generate and analyze AR reports to provide insights on collection trends, DSO, and cash flow. • Support month-end and year-end closing processes, ensuring timely and accurate reporting. • Coach and mentor team members including but not limited to identifying areas for growth and training. • Collaborate with the AR Manager on process improvement initiatives and system enhancements.

• Manage the full invoicing cycle, ensuring timely and accurate generation of customer invoices and successful transmission to our customers. • Serve as a key liaison between Sales, Legal, and Engineering to ensure alignment on product strategy, technical requirements, and customer needs. • Oversee the daily work and performance of the assigned offshore teammates, ensuring adherence to company policies, service-level agreements (SLAs), and quality standards. • Monitor the customer aging report and invoicing systems (portals) on a regular basis, while proactively communicating account activity with customers and reducing DSO. • Perform complex AR reconciliations for customer accounts, investigating and resolving billing discrepancies, unapplied cash, and disputed amounts promptly. • Ensure completeness and accuracy of Customer Master Data, Invoices, and supporting documentation. • Complete and review Financial Due Diligence packages related to new invoicing requests as well as Change Orders for existing customers. • Support internal and external audit requests, providing documentation and supporting workpapers as needed. • Drive change by proactively identifying opportunities for process automation and continuous improvement across all AR functions to ensure scalability as the company grows. • Document business processes and accounting policies to maintain and strengthen internal controls.

• Serve as a dedicated partner for our top enterprise customers, providing a personalized and proactive billing experience. • Manage a manual and complex invoicing process for our largest customers, from order intake to cash application, ensuring accuracy and timeliness. • Embody the role of a collections analyst by actively reconciling and analyzing moving parts of a customer's account to ensure timely payments. • Collaborate cross-functionally with sales, legal, and other teams to resolve complex billing discrepancies and customer inquiries. • Develop a deep understanding of customer needs by getting on calls, asking the right questions, and proposing effective solutions. • Interact directly with senior-level executives, both internally and externally, using your strong communication and executive presence to navigate sensitive situations. • Champion process optimization by identifying bottlenecks in manual workflows and proposing refinements to streamline the order-to-cash cycle over time. • Utilize your expertise in the full Order to Cash (OTC) cycle, including invoicing, cash application, and collections. • Analyze and prepare accounts receivable reports, and assist in month-end close activities. • Uphold Samsara’s cultural principles as we continue to grow and scale globally.

• Review A/R Aging Reports and follow up on rejections and denials • File appeals to insurance and to insurance commissioner as needed • Submit corrected claims when needed • Be the expert on assigned accounts and act as lead for communication between Customer Success Team and billing and posting teams • Review customer account reports, requests for information from clients and track progress • Own all incoming account specific tickets in SalesForce • Work with Customer Success Team, Billing and Posting teams to resolve outstanding items • Monitor and analyze customer account health and identify actions needed to resolve outstanding issues • Work closely with the internal Compliance team on identified accounts • Research specific payor billing rules as needed • Ensure strict HIPAA-compliant confidentiality • Review & interpret payor contracts when applicable • Stay informed about Payor and Industry Billing rules • Measure and monitor key metrics related to work performance • Foster a positive work environment for colleagues