• Manage the full invoicing cycle, ensuring timely and accurate generation of customer invoices and successful transmission to our customers. • Serve as a key liaison between Sales, Legal, and Engineering to ensure alignment on product strategy, technical requirements, and customer needs. • Oversee the daily work and performance of the assigned offshore teammates, ensuring adherence to company policies, service-level agreements (SLAs), and quality standards. • Monitor the customer aging report and invoicing systems (portals) on a regular basis, while proactively communicating account activity with customers and reducing DSO. • Perform complex AR reconciliations for customer accounts, investigating and resolving billing discrepancies, unapplied cash, and disputed amounts promptly. • Ensure completeness and accuracy of Customer Master Data, Invoices, and supporting documentation. • Complete and review Financial Due Diligence packages related to new invoicing requests as well as Change Orders for existing customers. • Support internal and external audit requests, providing documentation and supporting workpapers as needed. • Drive change by proactively identifying opportunities for process automation and continuous improvement across all AR functions to ensure scalability as the company grows. • Document business processes and accounting policies to maintain and strengthen internal controls.

• Serve as a dedicated partner for our top enterprise customers, providing a personalized and proactive billing experience. • Manage a manual and complex invoicing process for our largest customers, from order intake to cash application, ensuring accuracy and timeliness. • Embody the role of a collections analyst by actively reconciling and analyzing moving parts of a customer's account to ensure timely payments. • Collaborate cross-functionally with sales, legal, and other teams to resolve complex billing discrepancies and customer inquiries. • Develop a deep understanding of customer needs by getting on calls, asking the right questions, and proposing effective solutions. • Interact directly with senior-level executives, both internally and externally, using your strong communication and executive presence to navigate sensitive situations. • Champion process optimization by identifying bottlenecks in manual workflows and proposing refinements to streamline the order-to-cash cycle over time. • Utilize your expertise in the full Order to Cash (OTC) cycle, including invoicing, cash application, and collections. • Analyze and prepare accounts receivable reports, and assist in month-end close activities. • Uphold Samsara’s cultural principles as we continue to grow and scale globally.

• Review A/R Aging Reports and follow up on rejections and denials • File appeals to insurance and to insurance commissioner as needed • Submit corrected claims when needed • Be the expert on assigned accounts and act as lead for communication between Customer Success Team and billing and posting teams • Review customer account reports, requests for information from clients and track progress • Own all incoming account specific tickets in SalesForce • Work with Customer Success Team, Billing and Posting teams to resolve outstanding items • Monitor and analyze customer account health and identify actions needed to resolve outstanding issues • Work closely with the internal Compliance team on identified accounts • Research specific payor billing rules as needed • Ensure strict HIPAA-compliant confidentiality • Review & interpret payor contracts when applicable • Stay informed about Payor and Industry Billing rules • Measure and monitor key metrics related to work performance • Foster a positive work environment for colleagues

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role is responsible for follow up on unpaid, underpaid, or denied claims, tracking and resolving outstanding payment issues or variances, investigating and resolving denials and initiating and submitting appeals. Must be familiar with all EHRs, clearinghouses, payer portals, and accounting procedures and can manage daily financial transactions end-to-end. This position offers a unique opportunity to contribute to client success while making a meaningful impact on the healthcare industry. - Perform follow up on unpaid and underpaid insurance claims and review claim status through payer portals, IVR systems and clearinghouses - Manage work queue and meet productivity expectations - Independently resolve denials including medical necessity, authorization, coding, payer policy disputes, and timely filing exceptions - Execute formal appeals, including medical record review, narrative development, and payer escalation - Analyze remittance to identify underpayments, takebacks, and payer trends - Manage and maintain detailed records of all receivable transactions, including invoices, statements, and customer correspondence - Monitor account details for non-payments, delayed payments, and other irregularities - Comply with federal, state, and company policies, procedures, and regulations - Perform day-to-day financial transactions, including verifying, classifying, and recording accounts receivable data Qualifications - High School Diploma or GED required, Associate’s or Bachelor’s degree in health information management or related field preferred - Proven work experience in healthcare AR, Billing or revenue cycle - Basic understanding of healthcare revenue cycle - Strong attention to detail and willingness to learn payer rules - Ability to follow structured processes and workflows - Experience with appeals and denials resolution Requirements - Ability to manage complex, high-dollar, and aged AR accounts (e.g., >120 / >180 days) - Experience with Medi-Cal and Medi-Cal Managed Care claims - Experience in a high volume or managed service environment - Willingness to travel once per quarter to a client location Knowledge, Skills, and Abilities - Ability to build strong relationships at all levels of the organization and provide exemplary customer service to patients - Ability to listen effectively, as well as strong communication skills - Must always demonstrate professionalism - Ability to sit, stand and walk for extended periods of time Benefits - For salaried positions, this role may also be eligible for an annual performance bonus - Additional benefits and perks may also be available, depending on the position and employment terms Company Description Impact Advisors, LLC is a nationally recognized healthcare management consulting firm delivering Best in KLAS advisory, implementation, and optimization services. We are driven by a commitment to exceed client expectations and are proud to be a trusted partner to many of the nation's leading healthcare organizations. Our mission to drive patient-centered, value-driven outcomes has earned us prestigious industry accolades.