• Working closely with the Silvus sales Team to drive efficiencies and growth. • Provide support to the North America Sales Vice President and Silvus sales team: • Daily, weekly, quarterly and annual forecasting & committed view reporting. • Operation reviews and Quarterly Business review presentations and support. • Analyzing sales data to identify trends, opportunities, and areas for improvement. • Managing and maintaining CRM data to ensure accurate and up-to-date information. • Collaborating with the sales team to develop and implement sales strategies and tactics to drive growth and new opportunities. • Creating regular reports and dashboards to track sales performance and KPIs. • Driving sales forecasting and quota setting processes for the sales organization. • Identifying and implementing process improvements to streamline sales operations. • Providing training to the sales team on tools, processes, and best practices. • Tracking and reporting on key sales metrics, such as conversion rates, win/loss analysis, and pipeline management. • Onboarding new hires with required training. • Working with Global and International counterparts to drive new tools, processes and collaborations. • Helping drive integration across MSI as and when required. • Working closely with finance, strategy and supply chain organizations to align on key objectives. • Travel Requirements - up to 10% of the time, but variable (1-2 days every month may be required).

• Lead LEAN and continuous improvement initiatives to enhance commercial processes, tools, and ways of working; • Be a leader in Value Stream Mapping and LEAN; • Support the modernization of Commercial tools through the build-out of the tools roadmap, guide deployments and integrate AI into Commercial standard work; • Lead cross-functional projects and programs that enable commercial and sales operations excellence; • Develop clear project charters, timelines, and success metrics; manage stakeholders and drive accountability; • Use Voice of Customer (VOC) insights to prioritize and implement improvements; • Support and continuously improve core sales operations processes; • Coordinate with regional teams to ensure adoption and sustainment of new processes, tools, and best practices; • Support projects that align to Commercial organization priorities.

• Own enterprise enablement: Design and run onboarding and ongoing enablement programs tailored to complex, long-cycle sales environments. • Sharpen our commercial narrative: Partner with Product and Marketing to ensure messaging is clear, differentiated, and actually usable in customer conversations. • Build high-impact content: Create and maintain enablement assets such as pitch decks, battle cards, and objection-handling frameworks that support senior-level selling. • Drive measurable impact: Track effectiveness across metrics like ramp time, win rates, and content adoption, and use insights to continuously improve. • Facilitate workshops that matter: Lead engaging sessions with sales teams that are practical, relevant, and grounded in real deals. • Make enablement tech work for sellers: Optimize tools like Salesforce and Gong so they reduce friction and reinforce good sales behaviour — not add admin. • Partner on process and change rollout: Work closely with Sales Ops and Sales Leadership to support the rollout of new sales processes, operating rhythms, and tooling changes — ensuring they’re understood, adopted, and reinforced in day-to-day selling.

• Act as a Business Partner to sales leadership on all things related to their business. • Design, deploy, and maintain AI agents to assist the sales process (e.g., automated account research, AI-generated expansion prompts, and meeting intelligence summaries). • Act as the technical consultant to sales leadership, translating business requirements into scalable code, automations, or data models. • Drive territory and book-of-business assignments using data-driven modeling to ensure optimal account distribution. • Own the forecasting process, leveraging Clari and predictive AI to improve accuracy and visibility into "at-risk" pipeline and renewals. • Create validation and enrichment rules and processes to maintain pristine data integrity, replacing manual hygiene with scalable technical solutions. • Build advanced dashboards focused on churn signals, expansion trends, and Sales Accepted Opportunity velocity. • Build relationships with various departments