• Serve as the main point of contact for assigned dental practice clients • Lead client onboarding and ensure all required assets, access, approvals, and campaign details are collected on time • Manage ongoing client communication through email, calls, Slack, CRM, and internal project management systems • Schedule and lead client check-in calls to review campaign performance, lead quality, bookings, show rates, and next steps • Work closely with media buyers, appointment setters, creatives, and operations to ensure campaigns are launched and managed properly • Track client performance metrics and identify issues before they become client complaints • Follow up consistently with clients to collect feedback, treatment updates, patient outcomes, revenue updates, testimonials, and case information • Ensure clients understand campaign expectations, timelines, deliverables, and their role in successful outcomes • Escalate urgent client issues internally and help drive fast, professional solutions • Maintain detailed client notes, updates, call summaries, action items, and next steps in our CRM/project management systems • Support client retention by building trust, communicating clearly, and ensuring clients feel taken care of • Identify upsell or expansion opportunities when clients are seeing strong results • Collaborate with leadership to improve onboarding, reporting, communication systems, and the overall client experience • Ensure no client account is left unmanaged, unclear, or waiting too long for a response

• Manage strategic customer relationships and serve as the primary point of contact across multiple levels of client organizations. • Develop and execute account growth plans that expand customer adoption of Maersk’s integrated logistics portfolio. • Identify opportunities to increase share of wallet across Ocean, Air Freight, Ground Freight, Contract Logistics, Customs Brokerage, and Supply Chain services. • Establish and maintain customer success metrics, KPIs, and critical success factors in partnership with Program Management teams. • Coordinate cross-functional resources to support customer initiatives, implementations, and operational improvements. • Monitor account profitability and support contract renewal discussions and commercial negotiations. • Resolve complex customer challenges and act as an escalation point for strategic account issues.

• Serve as the primary point of contact for assigned clients throughout active engagements, ensuring clients feel informed, supported, and confident in the delivery process. • Manage client expectations, project scope, communication cadence, timelines, and deliverables in alignment with the Statement of Work. • Own the client communication rhythm, including kickoff calls, status updates, project meetings, follow-ups, closeout conversations, and escalation communication. • Partner closely with security engineers and delivery leaders to help ensure projects are delivered on time, within scope, and with a high-quality client experience. • Build lasting relationships with client stakeholders by learning their business, communication preferences, priorities, and goals. • Identify and escalate risks related to scope, schedule, responsiveness, client satisfaction, delivery expectations, or renewal health. • Support client onboarding and project readiness by ensuring required information, access, documentation, and stakeholder alignment are in place. • Support Quarterly Security Reviews, client check-ins, renewal preparation, and other client success activities as assigned. • Identify opportunities to improve client satisfaction, deepen relationships, and strengthen the overall client journey. • Recognize potential expansion, renewal, or additional service opportunities and communicate those insights to the appropriate internal stakeholders. • Help improve internal processes, communication standards, project quality, and delivery consistency.

• Lead end-to-end governance for large-scale Intelligent Operations transformation programs, often spanning multiple workstreams and multiple years • Manage program interdependencies, risks, milestones, and executive stakeholder alignment across business and technology teams • Lead blended delivery teams consisting of architects, developers, process owners, and change management leads • Drive organizational change management strategy to support platform adoption, value realization, and sustained platform hygiene • Translate business capability gaps into prioritized platform investments and transformation roadmaps • Build, maintain, and communicate executive-level business cases for Intelligent Operations initiatives • Manage program financials, forecasts, and value tracking to ensure delivery against business objectives • Deliver steering committee updates, KPI and OKR reporting, and executive-level risk escalations • Partner with CIO, CHRO, CFO, and business unit leaders to align Intelligent Operations capabilities with enterprise priorities • Ensure transformation outcomes are tied to measurable business results, operational maturity, and long-term platform sustainability • Identify expansion opportunities within customer accounts and engagements by aligning delivered outcomes to emerging business priorities • Partner with account and sales leaders to grow the book of business through trusted advisory relationships, successful delivery, and demonstrated client value • Support business development efforts within existing customers, including shaping follow-on work, contributing to account strategy, and helping position additional Intelligent Operations capabilities • Create executive confidence that enables AHEAD to sell from within through strong delivery performance, strategic insight, and measurable transformation outcomes