Technology enabled cybersecurity services company focused on Pentesting-as-a-Service (PTaaS).
Client Success Manager
Location
United States
Posted
20 hours ago
Salary
$75K - $85K / year
Seniority
Senior
Job Description
Client Success Manager
Evolve Security
• Serve as the primary point of contact for assigned clients throughout active engagements, ensuring clients feel informed, supported, and confident in the delivery process. • Manage client expectations, project scope, communication cadence, timelines, and deliverables in alignment with the Statement of Work. • Own the client communication rhythm, including kickoff calls, status updates, project meetings, follow-ups, closeout conversations, and escalation communication. • Partner closely with security engineers and delivery leaders to help ensure projects are delivered on time, within scope, and with a high-quality client experience. • Build lasting relationships with client stakeholders by learning their business, communication preferences, priorities, and goals. • Identify and escalate risks related to scope, schedule, responsiveness, client satisfaction, delivery expectations, or renewal health. • Support client onboarding and project readiness by ensuring required information, access, documentation, and stakeholder alignment are in place. • Support Quarterly Security Reviews, client check-ins, renewal preparation, and other client success activities as assigned. • Identify opportunities to improve client satisfaction, deepen relationships, and strengthen the overall client journey. • Recognize potential expansion, renewal, or additional service opportunities and communicate those insights to the appropriate internal stakeholders. • Help improve internal processes, communication standards, project quality, and delivery consistency.
Job Requirements
- 3+ years of experience in client success, project management, service delivery, account management, professional services, or a similar client-facing role.
- Experience managing client-facing projects, including project plans, timelines, communication plans, action items, and stakeholder expectations.
- Experience working with Statements of Work, project scopes, deliverables, and client commitments.
- Experience working directly with clients, including executive stakeholders, technical contacts, and cross-functional business teams.
- Experience managing relationships with clients and internal cross-functional teams is a plus.
Benefits
- Competitive salary of $75,000-$85,000 annually
- Healthcare Benefits
- 401(k) Match
- Parental Leave
- Flexible Paid Time Off
- Annual vacation reimbursement
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