• Develop, review and embed policies; • Monitor adherence through audits and training; • Provide expert guidance on regulatory requirements; • Promote a strong culture of compliance across Smartest Energy UK; • Collaborate with teams across the business and external stakeholders; • Oversee mandatory compliance training; • Support fraud management and investigations; • Contribute to regulatory reporting and audits.

• Own the full evidence collection lifecycle across all active audit and continuous compliance cycles. Coordinate with control owners to gather, validate, and organize evidence artifacts in the GRC platform (Drata or equivalent). Use AI-assisted workflows to pre-stage evidence, flag stale artifacts, and reduce the manual burden on engineering and IT teams—making it easier for control owners to do this right than to skip it. • Serve as the primary operational point of contact for external auditors during Stage 1, Stage 2, and surveillance audits. Manage auditor portals, respond to RFIs, track open items to closure, and ensure auditors leave each engagement with a complete, accurate view of how AlphaSense's controls operate in practice. Findings get closed before they become repeat findings. • Perform ongoing monitoring and periodic testing of implemented controls. Document control effectiveness, identify gaps, and work with control owners to remediate deficiencies on defined timelines. Map findings to applicable framework requirements across SOC 2, ISO 27001, and ISO 42001. Contribute to transitioning point-in-time control testing toward continuous, automated validation. • Maintain and update security policies, standards, and procedures to keep them aligned with current operational reality and framework requirements. Ensure documentation is version-controlled, accessible, and demonstrably distributed and attested to—satisfying auditor requirements without relying on static PDFs or manual tracking. • Identify and implement opportunities to use AI tools to streamline evidence gathering, control narrative drafting, audit preparation, and gap analysis. Operate in a human-in-the-loop model: AI accelerates the work, you validate for accuracy, completeness, and confidentiality before anything ships. Actively share what works with the broader GRC team. • Support compliance efforts related to AI regulations and standards including EU AI Act, ISO 42001, and NIST AI RMF. Assist with risk assessments, documentation, and audit evidence for AI governance controls. Collaborate with Engineering and Product to ensure secure and responsible use of generative AI tools across the organization. • Partner with Engineering, IT, Legal, and Product to ensure control ownership is clear, evidence is readily available, and compliance requirements are embedded into operational processes—not bolted on at audit time. Provide risk and control guidance on post-implementation reviews and remediation activities. Help stakeholders interpret requirements and build controls into how they actually work.

Role Description The Assistant Manager of Compliance supports the development, implementation, and oversight of compliance programs to help ensure adherence to applicable laws, regulations, and internal policies. This role works cross-functionally to promote a culture of compliance, mitigate risk, and maintain operational integrity across the organization. The Assistant Manager also supports internal controls, compliance testing, training, reporting, and corrective action processes while leading and developing a team in alignment with company policies and management guidance. Qualifications - Bachelor’s degree or equivalent experience - 2+ years of experience in compliance, risk management, operations, or a related field - Knowledge of compliance and risk management in a logistics or transportation environment - Proficiency in Microsoft Office and compliance technologies - Ability to successfully lead a team of professionals - Ability to travel up to 25% Requirements - Support regulatory compliance by ensuring business activities follow applicable regulatory requirements, internal policies, and industry-specific or location-specific laws. - Oversee controls and auditing by participating in oversight of internal controls and auditing systems that monitor and report on regulated activities and processes. - Conduct compliance testing through implementing risk-based testing of existing procedures and controls to identify, detect, and correct noncompliance. - Adapt compliance processes by evaluating new or amended regulations and supporting updates to compliance processes as needed. - Deliver training and communication to support initiatives that inform stakeholders about compliance requirements, expectations, and process changes. - Track reporting and corrective action by monitoring compliance metrics, incidents, and corrective actions to support visibility and accountability. - Lead and develop the team by hiring, managing, scheduling, coaching, evaluating, and developing team members, including supporting discipline, corrective action, and performance management activities. Benefits - Medical, dental, and vision insurance - Life and short- and long-term disability coverage - 401(k) retirement savings plan with company match - Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours - Two (2) floating holidays per year - Paid sick leave* - Six (6) paid company holidays - Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave - Additional wellness and employee assistance programs

Title: Relationship Manager - Regulatory Compliance Location: Sydney, Melbourne or Brisbane Full time job requisition id R115910 Are you a passionate and engaged Relationship Management & Sales expert? About our Team At LexisNexis, we’re more than a legal and professional services company, we’re a team of thinkers, doers, and problem solvers. With 11,800 colleagues in over 150 countries, we’re using cutting-edge technology, including AI, to power real change in the legal and compliance industries. Within our Regulatory Compliance sales teams, you’ll find a high‑energy, results‑driven environment where individual performance is recognised, wins are celebrated, and effort is rewarded. This is a team for people who enjoy being on the front foot, love the chase, and want their success to be clearly visible About the Role As we continue to grow, we’re seeking a Relationship Manager to join a high‑performing Regulatory Compliance team, responsible for managing and growing an existing customer portfolio. This role is heavily relationship‑focused, with accountability for customer retention, renewal outcomes and identifying opportunities to expand customer value. You’ll work closely with Product Specialists and internal stakeholders to understand customer needs, spot gaps, and deliver tailored solutions. While this is not a pure new‑business role, it does require a strong commercial mindset and the ability to proactively identify and convert upsell opportunities within existing accounts. This is a permanent full time role reporting into our RM Sales Manager within a team of 7 consisting of mix of Sales, Relationship experts & Solution Specialists, and can be based either Sydney, Melbourne or Brisbane with flexible hybrid working arrangements. Responsibilities - Maintain and grow an existing portfolio of Regulatory Compliance of approximately 90+ customers - Drive retention, renewals and customer satisfaction - Identify and convert upsell opportunities within existing accounts - Conduct regular customer engagement and solution demonstrations - Collaborate with the Product Specialist, Content & Marketing on gap analysis and opportunity identification - Retain, build & maintain sales pipeline to achieve renewal rate targets & monthly or quarterly upsell targets - Actively build strong relationships with key internal and external stakeholders - Demonstrate and articulate a full understanding of the entirety of the LexisNexis RC technology portfolio including products and services/education offerings. - Maintain accurate CRM records and sales forecasts Requirements - Appropriate degree qualifications with relevant work experience – preferably the Risk & Compliance solutions market but also open to SAAS, Legal, Professional services industries - Minimum 3 - 5 years’ experience in Relationship Management or Customer Success roles with blend of Sales where structure sales and consultative selling approaches are used. - Prior experience in solution sales or subscription sales is essential - Ability to balance farming existing customers with identifying growth opportunities - Excellent communication and active listening skills - Comfortable managing a portfolio across multiple customers and priorities - Proven ability to maintain understanding and awareness of the risk and compliance market and LexisNexis solution offerings is essential. - Team player and problem solver; energetic and driven to succeed in a fast-paced, dynamic environment, hungry for sales and worked in targets-driven environment Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: - Base + uncapped commissions (yes, really) - Discounted Health plan rate and Optical Assistance - Life assurance and income protection - Option to buy additional Annual Leave days - Volunteer leave and wellness initiatives - Birthday leave - Employee Assistance Program - Flexible working arrangements - Benefits for you and your family - Access to learning and development resources - Global discounts and free wellbeing & learning classes - Electric Vehicle Novated Leasing About the Business LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.