• Definir, supervisar y diseñar la arquitectura técnica de soluciones basadas en datos e inteligencia artificial, estableciendo la visión tecnológica y seleccionando herramientas y frameworks adecuados. • Liderar equipos multidisciplinarios en el diseño, desarrollo y operación de soluciones de machine learning, IA generativa y procesamiento de lenguaje natural, incluyendo microservicios y arquitecturas orientadas a eventos. • Validar con el equipo de MLOps, el ciclo de vida de los modelos: entrenamiento, validación, despliegue con CI/CD, monitoreo y retraining. • Desplegar e integrar chatbots en WhatsApp, incluyendo el conocimiento del modelo de precios por mensaje, la categorización (marketing, autenticación, utilidad) y la integración fluida con agentes humanos para escalamiento y resolución. • Colaborar activamente con áreas de producto, negocio y UX, traduciendo requerimientos estratégicos en soluciones técnicas escalables y sostenibles. • Asegurar calidad técnica, promoviendo buenas prácticas de desarrollo, revisiones de código, definición de estándares y métricas de desempeño. • Explorar y adoptar nuevas tecnologías en IA (modelos supervisados/no supervisados, detección de anomalías, grafos, generative AI), manteniéndose actualizado en tendencias y mejores prácticas. • Garantizar la gobernanza y seguridad de datos, cumpliendo con políticas de privacidad, control de acceso y cumplimiento regulatorio.

• Own end-to-end delivery of customers’ AI roadmaps • Lead structured discovery and success-planning engagements • Accelerate customers’ time‑to‑value by driving adoption and operational excellence for Zendesk AI solutions • Maintain recurring outcome-driven cadences and mutual AI Roadmap • Serve as the Engagement Lead and coordinate activities with internal cross-functional teams • Provide quantifiable commercial outcomes while protecting renewals and driving account expansion

Role Description We are looking for an AI Operations Specialist to work with Wonolo’s Central Operations team. You will be employed by a third-party legal entity authorized to do business in the location in which you reside and you will provide contractual services to Wonolo’s Central Operations team. You will work closely with Wonolo’s teams to bring innovative experiences to life for Wonolo’s customers (we call them Requestors), both mid-market and enterprise businesses who rely on Wonolo to connect them with front-line workers. You will amplify our team's impact by building effective tooling around AI and automation solutions. You will help ensure our ops team fully leverages existing and new AI agents, in addition to launching automations and reporting to maximize their efficiency and reach. You'll partner primarily with operations, and collaborate with product and engineering to unify data reporting and reduce manual effort. Ultimately, your work will streamline manual processes and ensure AI solutions are fully utilized to boost the team's overall effectiveness. We welcome qualified candidates located anywhere in Latin America #LI-Remote. Qualifications - At least 1+ years of experience working in automation using low-code/no-code tools such as Zapier - Proficiency in SQL writing - Familiarity with Python and/or Javascript is a plus - Able to take an open-ended, ambiguous high-level question and break it down into specific analyses and provide answers - Understanding of common analytical frameworks and analysis types, e.g. A/B test analyses, retention analysis, KPI creation - Critical thinking about analyses, goals, and strategy; asking good questions and pressure-testing assumptions - Keen interest in staying up-to-date with industry trends, tools, and best practices related to Low/No code development and automation - Strong communicator; able to speak in deep technical detail to other analysts or data engineers, while also delivering key findings to stakeholders with less technical acumen - Exemplifies a humble competence that inspires others and raises our collective bar (#OneTeamOneDream) Requirements - Manage the intake, evaluation, and implementation of automation and tool requests from operations teams using tools such as Zapier or other low-code/no-code platforms - Proactively fix bottlenecks or gaps in automation usage - Develop more unified analytics dashboards to track AI agent performance across systems - Consolidate metrics across disparate tools, enabling improved reporting for business stakeholders - Drive internal adoption of AI agents by making tools that are accessible, understandable, and valuable to ops stakeholders - Help train internal stakeholders on how to use and interpret AI dashboards and metrics - Maintain clear operational documentation for all new automations used within the team - Provide structured feedback to help align AI agent behavior with actual business workflows - Experiment with LLM evaluation and monitoring tools to support human-in-the-loop workflows - Stay current on developments in agentic AI, no/low-code automation platforms, and emerging LLM applications in operations Benefits - The opportunity for growth in a mission-driven and well-funded start-up - Health insurance through one of our valued partners - Company laptop - Option to be paid in US dollars - Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and wellbeing courses - Encouragement of a healthy work-life balance with flexible schedules, an open vacation policy, and the ability to work from anywhere in LatAm - Team outings, happy hours, company off-sites, and more!

Role Description Herzing University has immediate opportunities for our Online campus for Adjunct Faculty in the Technology Department. The primary responsibility of Adjunct Faculty is to create a learning environment that is engaging, inspiring, and supports students in achieving their highest academic potential. The position's duties and responsibilities for this role include: - Teaching and learning - Scholarship of Teaching and Learning - Academic and Institutional Service Within these duties and responsibilities, the following competencies are included: - Subject Matter Expertise - Effective Communication - Pedagogical Mastery - Operational Excellence - Appreciation and Promotion of Diversity - Assessment of Student Learning - Utilization of Technology to Enhance Teaching and Learning - Continuous Improvement Qualifications - Masters Degree or higher in an IT-related field - Project management experience, as well as, real world IT or engineering experience is preferred. - Courses taught may include: - Information Technology Project Management - Information Systems Management - Software Engineering - Risk Management - Technology Capstone Project Requirements - Applicants must be authorized to work for any employer in the U.S. - We do not sponsor or take over sponsorship of an employment Visa at this time. Benefits - Pay for this position is $700 per credit. - Adjunct Faculty are eligible to participate in the Herzing 401(k) plan with a generous company match. - Excellent education assistance programs. Company Description Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution. It is the university’s practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, national origin, veteran status, or any other status protected by law. Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator.