Role Description The Salesforce Administrator is responsible for the overall administration of National & Global’s Salesforce instance and related integrations. The role’s responsibilities include, but are not limited to: - System configuration and automation - Identity and access management - Ongoing testing and maintenance - New feature and application implementation - iSupport tickets, case, and release management Duties and Responsibilities - Team & Culture: - Aligns with the high-performance team and culture that models the posture and values of N&G - Holds to a strong culture of accountability that ensures optimal performance for the Salesforce systems - Technology Leadership: - Works with Salesforce teams to establish processes to support administrative, development, and change management activities related to Salesforce and associated tools - Works with other Salesforce personnel to define and document development requirements for new solutions or enhancements to existing functionality and procedures - Salesforce Administration: - Performs administrative functions such as user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, capacity, storage management, and other routine tasks - Builds prototypes and builds objects, fields, validation rules, page layouts, calculated fields, and workflows based on user requirements - Manages and works within the Form Assembly platform to build and develop forms as needs are assessed - Product Development Lifecycle: - Supports product development lifecycles updates within the enrollment technology stack - Data & Reporting: - Collaborates with assigned Salesforce team members to confirm accurate key performance indicators and metrics - Supports the enrollment technology team as needed for audits and reporting variables - Helps maintain data integration efforts with University Information Technology and Marketing - Other responsibilities as assigned Qualifications - Strong Christian commitment and adherence to the standards outlined in the IWU Community Lifestyle Statement - Bachelor’s degree in Analytics, Project Management, Information Systems, or Business Administration, or an appropriate combination of education and relevant work experience - Minimum of four (4) years in Salesforce.org or similar CRM software - Salesforce Administrator Certification required, with additional certifications a plus - Capable of balancing attention to detail with overall project scope to drive results - Demonstrate the ability to be forward-thinking and innovative while understanding the needs and capabilities of IWU business processes and technologies - Demonstrated experience performing system testing and developing/maintaining test scripts - Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation - Higher education experience preferred, but not required - Demonstrated ability to collaborate effectively with individuals from diverse communities and cultures Requirements - Experience in applying Salesforce best practices through all phases: initial design architecture, system maintenance, security, data integrity - Strong proficiency in Salesforce custom objects, flows, formula fields, workflows, and custom views - Experience with Form Assembly - Experience writing technical and end-user documentation - Proven working experience in providing help desk support - Confident in making decisions, accurate, detail-oriented, and able to problem solve/analyze - Excellent analytical and critical thinking skills - Exceptional communication and people skills - Must be highly organized, flexible, and able to meet deadlines as prescribed - Ability to work independently Company Description IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity.

Role Description We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and help managing the product road map. Our Salesforce user experience is of great importance to us; therefore, the Salesforce Administrator should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority. We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing, and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman's terms, clearly explaining design options and their potential impact. In this position you will work in a small team that manages multiple Salesforce Orgs across the State agencies with significant impact to State's businesses and private citizens. Qualifications - Strong Salesforce product knowledge and at least 3+ years of Salesforce Administration hands-on experience with Community and Service clouds - Strong integration experience with Mulesoft API layer - Strong integration experience with SAML/OAuth based Identity platforms - Certified Salesforce Administrator - Trailhead Badges/Super Badges - Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder (Desirable) - Bachelor's degree, or professional qualification (Desirable) Requirements - All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules with a strong emphasis on security - Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports - Sandbox environment management - Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience - Own the communication of any platform changes to end users and stakeholders - Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer - Handle user support tickets, monitor and improve user adoption with ongoing user training and maintain technical documentation - Working with integrated applications including MuleSoft, IBM FileNet, Box, Payment platforms, Antivirus solutions Benefits - A proactive attitude to platform enhancements - Designing scalable, best practice solutions - Excellent relationship-building skills - Ability to liaise with stakeholders at all levels - Translating requirements into technical solutions - Experience in change management and governance - Training end users and key stakeholders - Technical documentation - Available and responsive to questions - Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports - Demonstrates continued personal/professional development (Desirable) - Experience with Einstein chatbot, live agent, knowledgebase (Desirable) - Active in the Salesforce community (Desirable)

• Primary Solution Owner: Take ownership of the domain’s systems, processes, integrations, and data architecture. • Team Facilitation: Lead daily stand-ups and sprint planning sessions to establish clear goals for the team. • Backlog Orchestration: Coordinate backlog refinement with Product Owners to ensure work is ready for development. • Forecasting: Establish realistic commitments and provide accurate delivery timelines for stakeholders. • Efficiency Tracking: Analyze velocity, capacity, and throughput metrics to measure squad performance. • Trend Monitoring: Monitor sprint burndown charts and release burnup trends to identify delivery patterns. • Sustainable Pace: Balance the team’s workload to ensure a healthy, sustainable output without burnout. • Review & Demo: Organize and facilitate sprint reviews and demos to showcase progress to stakeholders. • Continuous Improvement: Lead retrospectives to identify and implement process enhancements. • Strategic Liaison: Serve as the primary point of contact for progress, risks, and issues. • Priority Negotiation: Build trusted relationships with business partners to align technical execution with business priorities. • Identify, document, and track software defects using appropriate tools • Analyze and document bugs and errors discovered during testing phases • Provide clear, detailed reproduction steps and supporting evidence for identified issues • Collaborate with developers to ensure timely resolution of issues • Perform root cause analysis on critical bugs to prevent recurrence • Test integrations between systems to ensure data consistency, data flow, and functionality • Verify end-to-end business processes that span multiple systems • Rapidly gain understanding of business workflows to provide meaningful QA feedback • Prepare detailed test reports and quality metrics for stakeholders • Maintain up-to-date test documentation, including test cases and procedures • Report test results in a clear, concise manner for both technical and non-technical stakeholders • Develop comprehensive test plans that align with business requirements • Work closely with developers, business analysts, and product owners to understand requirements and ensure quality throughout the development lifecycle • Participate in sprint planning, daily stand-ups, backlog refinement, and retrospectives as appropriate • Work closely with teams to resolve identified issues • Blocker Removal: Proactively identify and remove technical or procedural impediments. • Team Shielding: Protect the team from disruptions and unnecessary context-switching to maintain focus. • Risk Mitigation: Identify project risks and potential bottlenecks early in the delivery cycle. • Process Advocacy: Champion DevOps, and automation initiatives to improve delivery quality. • Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

• Serves as the engineering lead for the cross-functional teams supporting SunStrong’s Salesforce platform • Leads a team of Salesforce software engineers • Responsible for building and maintaining a high-performing team • Oversees architectural and design decisions across the Salesforce platform • Provides code reviews and mentorship • Facilitates Agile sprint ceremonies • Identifies, implements and promotes opportunities to improve team delivery