Role Description Join the team as Twilio’s next Senior Software Engineer. This position will be part of a team of talented engineers within our Commerce Platform Team, who build services and products that operate at a massive scale. This platform is central to Twilio's core business as it is responsible for managing the billing lifecycle and payment experience for our customers, while also acting as a gateway for discovering and selling our products. Billing is going through a transformational journey, and we are introducing new and exciting capabilities. The engineer in this role will be part of a team that focuses on the control plane, billing experience and account lifecycle management. The successful candidate will design, build, and operate core billing platform services that help transition our platform and our customers to the next generation architecture. These services work for all Twilio customers, regardless of their scale and billing complexity. The ideal candidate will build high-quality, innovative and fully performing software that complies with high levels of coding standards and technical design. This is to build and integrate services that continuously improve our ability to provide products to customers while simultaneously delivering industry leading availability. We do this by leveraging technologies that include AWS cloud infrastructure and APIs, Apache Kafka, Rest APIs (OpenAPI compliance), while also building our own services. Responsibilities - Improve your knowledge of highly available and scalable distributed systems and use this knowledge to build new features into our platform. - Design, implement, and operate both new features on our current services as well as new services that will be built from scratch. - Leverage your excellent communication and written skills to articulate the "why" of the solution you are proposing, and have a good understanding of your team’s priorities and the customer impact. - Troubleshoot and fix operational issues and have the opportunity to improve the troubleshooting procedures and tools. - Execute full software development life cycle (SDLC). - Develop flowcharts and documentation to identify solutions. - Write well-designed, testable code. - Document and maintain software functionality. - Troubleshoot, debug and upgrade existing systems. Qualifications - 5+ years of work experience building highly scalable products. - 5+ years of programming experience in object-oriented language (Java or similar) with clean code practices. - Expert knowledge in Object-Oriented Programming with a successful track record. - Experience contributing to architecture and design (architecture, design patterns, reliability and scaling) of new and current systems. - Experience working closely with our Product team to understand requirements and help to define technical work for the team. - Experience working with stakeholders at all levels - be able to dive into the nuts-and-bolts of how things work as needed. - Experience with relational and non-relational databases. - Experience delivering high levels of observability and proficiency in improving early warning systems, for example: has worked with Grafana/DataDog/Prometheus. - Collaborating with internal/external teams/engineers and fostering an inclusive environment, where all points of view are welcomed and encouraged. - Own and lead multiple domains of the platform (microservices, REST APIs, infrastructure) from inception to deployment and maintenance, while making best in class technical decisions that impact the success of the company. - Familiarity in Cloud Solutions, AWS, Kubernetes/EKS, CI/CD pipelines, Testing & Automation. - Self driven - you take complete ownership of your tasks and champion efforts to get your tasks to completion. - Clear written and spoken communication skills. - Degree in Computer Science or a related field, or equivalent work experience. Requirements - Experience with on-call support for mission-critical customer systems. - Experience optimizing and debugging complex SQL queries. - Experience working on customer-facing applications. - Good debugging skills on production systems. - Proficient in Linux and containerization with Kubernetes. - Nice to have skills: gRPC, Python, Typescript, React, Apache Kafka. Location This role will be remote, and based in Ireland. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. Benefits - Competitive pay. - Generous time off. - Ample parental and wellness leave. - Healthcare. - A retirement savings program. - And much more. Offerings vary by location.

• Design and configure Connected Systems and Integration Objects to consume PeopleSoft web services (REST/SOAP) • Architect complex Custom Data Types (CDTs) and Record Types that map accurately to PeopleSofts underlying Oracle database schemas • Develop end-to-end process models that trigger actions in PeopleSoft, such as employee onboarding, financial approvals, or procurement updates • Create Appian Web APIs to allow PeopleSoft to push real-time data updates or event notifications back into Appian • Build intuitive SAIL forms and dashboards that aggregate data from multiple systems for a unified user experience • Implement secure handshakes between systems using OAuth 2.0, SAML, or certificate-based authentication

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description The engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, AI-powered software products that elevate how organizations work. We value clean architecture, intuitive user experiences, and a culture of continuous improvement. Every engineer here plays a key role in shaping the quality and reliability of our products. What you get to do in this role: - Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability. - Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery - Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs. - Contribute to the design and implementation of new products and features while enhancing existing product capabilities. - Integrate automated testing into development workflows to ensure consistent quality across releases. - Participate in design and code reviews ensuring best practices in performance, maintainability, and testability. - Develop comprehensive test strategies covering functional, regression, integration and performance aspects - Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality - Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team. Qualifications To be successful in this role you have: - Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - Around 10 years of experience in software engineering, with a track record of delivering high-quality products. - Proficiency in Python, Java, or similar object-oriented languages. - Experience with modern front-end frameworks such as Angular, React, or Vue. - Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization - Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines - Understanding software quality principles including reliability, observability, and production readiness. - Ability to troubleshoot complex systems and optimize performance across the stack. - Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency. - Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems Why Join Us - Build and deliver high-impact software that powers digital experiences for millions of users. - Collaborate in a culture that values craftsmanship, quality, and innovation. - Work symbiotically with AI and automation tools that enhance engineering excellence and drive product reliability. - Be part of a culture that encourages innovation, continuous learning, and shared success. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. 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Title: Software Engineer, Observability Location: San Francisco Department: Engineering Job Description: ABOUT RETOOL Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling customer support workflows, building admin dashboards, and countless other processes you might not have even thought of. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re building the first enterprise AppGen platform: software that transforms natural language into production-ready code, integrates directly with business data, and meets the highest standards of security and governance. AI is redefining what it means to build software—and who gets to build it. The definition of “developer” now includes analysts, operators, and domain experts creating solutions directly. As the pool of builders widens, so does the complexity of what they need to build. The opportunity is enormous, but so is the challenge of enabling this larger community to build production-grade software safely. That means AI that understands real business data, enforces enterprise policies automatically, and empowers teams to create once and reuse everywhere with shared, trusted components. Over 100 million hours of work has been automated by developers and domain experts using our platform, freeing them to focus on creative problem-solving and strategic initiatives that drive real business value. The people closest to knowing what needs to be built can now safely create custom solutions within enterprise guardrails. And that's a mission worth striving for. Let's build the future together! WHAT YOU'LL DO: In this role, you will build, integrate, and evangelize observability platforms and solutions for our products and internal systems. You will drive adoption of these solutions and ensure they drive value for the company. Your core responsibility in this role is to build and deploy observability solutions that make our products highly available, scalable, reliable, observable and delight our customers. IN THIS ROLE, YOU WILL: - Help build a great product that improves productivity of engineers across the globe by several orders of magnitude - Design and build observability solutions for collection, delivery, analysis, and visualization of metrics, logs, and traces - Work with engineers, designers, product managers and customer support to instrument and implement observability into our products and internal apps - Build orchestration and automation tooling around off-the-shelf solutions (e.g. Datadog, Grafana), as well as build custom solutions that meet our unique needs - Be involved in the development of scalable, distributed software systems that support globally distributed customer base - Coach and mentor other SWE; Provide leadership in iteratively defining & refining development processes as the team grows THE SKILLSET YOU'LL BRING: - 3+ years of related professional experience, 2+ years working on a mission critical platform with high-availability requirements - Experience with containerization (e.g. Docker, Kubernetes), infrastructure as code (e.g. Terraform) and observability (e.g. Datadog, Stackdriver, Wavefront, Grafana) stacks - A strong understanding of system availability, resiliency, and recoverability - Strong organizational skills with high attention-to-detail and able to work independently with minimal supervision - Ability to thrive in a high-energy, high-growth, fast-paced, entrepreneurial environment. Willing to learn new skills and implement new technologies BONUS POINTS: - Familiarity with TypeScript and Node.js backend development - Familiarity with React frontend web development - Experience with observability platforms and tools like Datadog, Grafana, etc.. Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.