• Technical Support Specialist role involving troubleshooting and assisting clients with technical issues • Providing support for web development platforms including WordPress and Square Space • Coordination with clients for deployment and technical needs • Ensuring customer satisfaction and high service quality • Participation in team meetings and trainings as required

• Ensure Circana compliancy requirements and timely deadlines are met for onboarding data feed partners • Pre-validate the data and provide feedback to data feed partners for signoff • Monitor data receipt and loading (6 week cycle) for all new or re-onboarded data feed partners/retailers • Ensure tickets and statuses are up to date for the visibility of all cross-functional teams • Translate data results into meaningful summaries to support business decisions • Ensure proper communication and hand-off procedures with Partner Engagement and Mapping & Automation teams • Ad-hoc analysis support for existing retailers

• Monitor escalation channels and the Technical Support queue in Zendesk, catching early signals of systemic problems before they reach customers • Investigate complex product, platform, and data-layer issues using tools like Datadog, internal dashboards, and SQL, reproducing bugs and producing evidence-backed escalations to Engineering. • Handle live incidents end-to-end, from detection to closure: React to an incident with urgency, coordinate across Support, Engineering, and Product, and keep stakeholders updated with clear, structured communication • Implement fixes where appropriate, testing your changes before handing off to Engineering for final review and sign-off • Perform Root Cause Analysis and post-incident reviews, translating each issue into learnings that reduce recurrence and improve monitoring • Maintain operational workflows (geofence, facility quizzes, NFC) accurately and quickly while spotting trends for prevention • Capture investigative learnings in clear troubleshooting guides and documentation, and submit structured proposals that turn recurring patterns into actionable improvements • Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

Role Description The IT Senior Applications Administrator/Developer serves as the technical owner for Kindeva’s Microsoft Dynamics 365 Finance & Operations (D365 F&O) platform while also acting as a generalist across various enterprise applications. This role is responsible for ensuring platform stability, performance, security, extensibility, and integrations, as well as managing the ISV ecosystem. In addition, the role provides cross-functional application support and continuous improvement across other business-critical systems, ensuring alignment with organizational needs and technology standards. The position combines hands-on D365 F&O development, environment and release administration, and full platform coverage, including printing, batch processing, third-party ISVs, and operational monitoring. The role partners closely with functional leads, infrastructure, security, and vendors to ensure D365 F&O operates as a reliable, compliant, and scalable enterprise system. Responsibilities - D365 F&O Platform Administration & Ownership: - Own end-to-end technical administration of D365 Finance & Operations across Dev, Test, UAT, and Production environments. - Manage LCS (Lifecycle Services) activities including environments management, monitoring, updates, deployments, hotfixes, and Microsoft escalations. - Ensure platform availability, performance, and reliability, including batch framework health, system jobs, and long-running processes. - Administer security roles, duties, privileges, and users, enforcing segregation of duties and audit requirements. - Own release and cutover management for D365 changes, including deployment planning, validation, and rollback readiness. - Maintain platform documentation, runbooks, SOPs, and operational support procedures. - Own D365 document printing architecture, including: - Print management configuration - Network printers and document routing - ISV or third-party print services (e.g., PrintVis, Docentric, Lasernet, or similar) - Monitor and optimize batch jobs, batch groups, and system queues to ensure operational throughput. - Troubleshoot printing failures, performance issues, and formatting defects in production environments. - Application Management & Technical Coordination Responsibilities: - Maintain and support assigned business applications, ensuring operational stability, performance, and alignment with technical standards. - Administer and maintain application inventories, system documentation, configuration records, and support models. - Coordinate incident, problem, change, and release management activities in partnership with IT operations, vendors, and business stakeholders. - Collaborate with integration, architecture, and data teams to design and support APIs, middleware solutions, data exchanges, and system interfaces. - Serve as the technical point of contact for software vendors, support providers, and implementation partners. - Plan, coordinate, and validate application upgrades, patches, configuration changes, licensing activities, and support requirements. - Assess new technologies, platforms, and application enhancements for technical fit, scalability, integration requirements, and supportability. - Ensure applications comply with enterprise security standards, access control requirements, data governance policies, and applicable regulatory frameworks (e.g., SOX, GxP, GDPR). - Support audit activities, risk assessments, control testing, and remediation initiatives related to application environments. - Coordinate deployment and maintenance activities to minimize operational disruption and maintain business continuity. - Facilitate communication between technical teams and functional stakeholders to support issue resolution, enhancement delivery, and system improvements. - Analyze business and technical requirements and translate them into system configurations, integration specifications, and solution designs. - Develop and maintain technical documentation, knowledge articles, training materials, and user support resources. - Participate in application lifecycle activities including configuration management, testing, validation, deployment, and ongoing support. - Monitor application health, troubleshoot system issues, and coordinate resolution efforts across technical teams and third-party providers. - Development & Customization (D365 F&O): - Design, develop, and support D365 F&O customizations using X++ extensions. - Develop and maintain: - Custom batch jobs and services - Forms, tables, data entities, workflows - Business events and extensibility points - Support reporting solutions including SSRS, Electronic Reporting (ER), and data exports. - Troubleshoot and resolve production issues through log analysis, code debugging, and root cause remediation. - Ensure all solutions are upgrade-safe, well-documented, and aligned with Microsoft best practices. - Integrations Management: - Own and support D365 F&O integrations. - Design and maintain integrations leveraging: - D365 F&O Data Entities - OData and REST APIs - File-based and event-driven patterns where applicable - Partner with integration and enterprise architecture teams to ensure: - Standardized interface patterns - Error handling, retry, and reconciliation - End-to-end monitoring and alerting - Support integrations with upstream/downstream systems (e.g., AP, procurement, banking, HR, 3PL, tax engines). - ISV & Third-Party Solution Management: - Serve as the technical owner for all D365-related ISVs, including: - Installation and upgrades - Compatibility with D365 releases - Integration touchpoints and security posture - Coordinate ISV deployments with release cycles and regression testing. - Act as the primary technical contact with ISV vendors for issue resolution and roadmap planning. - Ensure ISV solutions align with internal architecture, compliance, and support standards. - DevOps, ALM & Governance: - Implement and maintain Azure DevOps pipelines for D365 F&O builds, packaging, and deployments. - Enforce ALM standards: - Branching and Versioning Strategy - Code reviews and peer validation - Environment promotion controls - Support data management processes including DMF packages, repeatable migrations, and data validation. - Ensure compliance with audit, SOX, and regulatory requirements through documented controls and evidence. Qualifications - Bachelor’s degree in computer science, Information Systems, or related field required. - 6+ years of hands-on experience with Microsoft Dynamics 365 Finance & Operations in a technical role required. - Strong expertise required in: - X++ development and D365 F&O extensibility - PPAC, LCS, environment management, and release processes - Security roles and segregation of duties - Microsoft SQL - X++ + C# development - Power Platform (Apps, Automate, Dataverse, PowerBI) - Integration (APIs, Azure services) - Security & environment management - DevOps / CI-CD - Web technologies and integration skills – XML, REST / OData / SOAP APIs, Azure integration services - Strong knowledge of full lifecycle SDLC methods and tools required. - Experience supporting and managing general applications required. - Experience or exposure to Boomi middleware preferred. - Experience integrating with boundary applications such as sales & use tax engines, OCR Invoice automation, banking integrations, spend analytics tools, punch-out catalogs preferred. - Experience working in a regulated GxP environment preferred. - Excellent communication, planning, and organization skills. - Experience implementing or supporting package software systems. - Logical thinking skills and methodical approach to work. - Strong team player with the ability to develop effective working relationships across organizations. - Results oriented, display persistence when facing complex challenges and apply problem-solving skills along with tools to overcome obstacles. Benefits - Medical, Dental, & Vision - Health Savings Accounts - Flexible Spending Accounts - Disability Benefits - Life Insurance - Voluntary Benefits - Paid Absences - 401k Benefits Equal Opportunity Employer Kindeva Drug Delivery is an Equal Opportunity/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, Protected Veteran status, sexual orientation, or any other characteristic protected by federal, state or local law.