• Providing customer service for members and providers in PHP benefit plans • Responding to telephone, written, Pres Online, E-Business, chat and in person inquiries • Retaining plan details and basic medical terminology • Collaborating with other employees

• Answers assigned calls; prioritizes, screens, and/or redirects calls as needed. • Answers questions, handles routine matters, and takes messages • Schedules, cancels, and reschedules appointments for patients/callers following standard work and departmental policies and procedures • Handles complex scheduling that often requires multiple appointments or with different providers and modalities • Obtains and accurately captures demographic and emergency contact information and patient’s health insurance information provided by the patient or caller • Accurately completes multiple types of patient registrations in a professional, customer-oriented, timely manner while following departmental policies and procedures • Assists with shadowing and mentoring newly onboarded Connection Advisor Associate and Connection Advisor Intermediate team members • Recommends and supports change and process improvement initiatives while working to uphold standard process workflows and provide feedback as needed • Completes training and continuing education courses to ensure compliance with Federal, State, and HHS guidelines and follows current best practices • Completes all work assignments within the time allowed • Requests and processes payments for co-pays, pre-pays, and outstanding balances • Meets all key performance and call quality standards • Transfers calls to Hennepin Healthcare Nurse Line and/or escalates calls to Team Coordinator or Supervisor as needed • Performs other duties as assigned, but only after appropriate training

Role Description Represents and provides information about the EA schools to prospective students via the telephone. - Transfers phone calls to appropriate campus - Provides information about campuses - Provides a professional company image through phone interaction - Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students - Organizes workflow to meet departmental goals - Meets all quality standards - Regular and reliable attendance Qualifications - High School Diploma or GED - Basic PC skills with capability to learn customer service applications - Persuasive communication skills - Typing 20-25 wpm - Previous call center / customer service experience preferred - Record of achievement illustrating strong goal orientation - Display of highest levels of integrity and intelligence - Ability to multi-task and to succeed within strict deadlines - Strong detail orientation and capability to be highly organized - Proven ability to interact effectively with prospective students

Role Description IMMEDIATE OPENING FOR CALL CENTER REPRESENTATIVE/CLAIMS REPRESENTATIVE - 100% REMOTE OPPORTUNITY TO WORK FOR ONE OF THE LARGEST FINANCIAL SERVICES AND INSURANCE ORGANIZATIONS IN THE AREA FULL TIME OPPORTUNITY WITH ROOM FOR ADVANCEMENT - SHIFT (FLEXIBILITY REQUIRED): - MONDAY - FRIDAY - 9AM-5:30PM EST - 10AM-6:30PM EST - 11AM-7:30PM EST - 100% REMOTE, EQUIPMENT PROVIDED - $20/HR Qualifications - 3 years of call center experience or claims experience from insurance/healthcare - Experience managing inbound phone calls on queue - Excellent communication skills - Microsoft Office proficient Requirements - Provide various external and internal callers with timely, accurate, and customer-focused disability and/or life and/or leave claim information. - Solicit information from various sources needed to appropriately document new claim submissions, ongoing claims, other applicable situations, etc. - Record summaries of information exchanged in our claim system with a high level of accuracy and detail easily understood by the user. - Issue timely and accurate claim acknowledgement correspondence. - Process incoming documents with high coding integrity and distribute immediately. - Remain fully compliant with operational standards. - Meet or exceed call center operational metrics. - Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. - Take appropriate actions to earn the caller's trust. - Anticipate customer needs and take action. Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description This is a Contract to Hire position based out of Newark, NJ. The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: