Role Description Join a large tech company and make a meaningful difference for all employees. You will provide HR assistance to organizational employees, ensuring accurate, consistent, and timely responses to inquiries from various contact channels, including phone, chats, and HR cases. Your role as an HR Assistant II will involve serving as the first point of contact for employee-related inquiries and offering holistic case management services, including financial, health, and internal reviews to comply with benefit plans. - Serve as the first point of contact for employee-related inquiries. - Provide holistic case management services, including financial, health, and internal reviews. - Ensure accurate and timely responses to employee inquiries through phone, chats, and HR cases. - Build trust with employees by providing empathetic and personalized communication. - Manage workload effectively to meet Service Level Agreements (SLAs) and productivity goals. - Utilize critical thinking and high judgment to balance process adherence with employee needs. - Resolve inquiries by referring to documentation and escalating when necessary. - Consult and collaborate with partner teams to resolve cross-functional issues and improve policies. Qualifications - Excellent organizational and time management skills. - Strong customer service focus with a priority on quality and customer experience. - Excellent verbal and written communication skills. - Ability to understand benefit terms and programs. - Strong judgment and decision-making skills. - High degree of ownership and ability to handle sensitive situations with care and empathy. - Ability to work within a fast-paced environment with attention to detail. Requirements - 2+ years of experience in Benefits or Human Resources, preferably in a contact center or shared service environment. - Experience with rapid and complex changing work environments. - Technical aptitude and proficiency with Microsoft Office Suite or similar software. - Bilingual in Spanish is a plus but not required. Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

Role Description IMMEDIATE OPENING FOR CALL CENTER REPRESENTATIVE/CLAIMS REPRESENTATIVE - 100% REMOTE OPPORTUNITY TO WORK FOR ONE OF THE LARGEST FINANCIAL SERVICES AND INSURANCE ORGANIZATIONS IN THE AREA FULL TIME OPPORTUNITY WITH ROOM FOR ADVANCEMENT - SHIFT (FLEXIBILITY REQUIRED): - MONDAY - FRIDAY - 9AM-5:30PM EST - 10AM-6:30PM EST - 11AM-7:30PM EST - 100% REMOTE, EQUIPMENT PROVIDED - $20/HR Qualifications - 3 years of call center experience or claims experience from insurance/healthcare - Experience managing inbound phone calls on queue - Excellent communication skills - Microsoft Office proficient Requirements - Provide various external and internal callers with timely, accurate, and customer-focused disability and/or life and/or leave claim information. - Solicit information from various sources needed to appropriately document new claim submissions, ongoing claims, other applicable situations, etc. - Record summaries of information exchanged in our claim system with a high level of accuracy and detail easily understood by the user. - Issue timely and accurate claim acknowledgement correspondence. - Process incoming documents with high coding integrity and distribute immediately. - Remain fully compliant with operational standards. - Meet or exceed call center operational metrics. - Maintain a superior level of genuine caring and empathetic customer service throughout all interactions. - Take appropriate actions to earn the caller's trust. - Anticipate customer needs and take action. Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description This is a Contract to Hire position based out of Newark, NJ. The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Role Description The Employee Resource Center Associate is a key corporate shared services position providing a Tier 1 point of contact for MultiCare employees system-wide. In this position, you will ensure employees receive the highest quality of service by recognizing and prioritizing employee needs. Responsibilities - You will serve as a daily contact with employees and management to respond to inquiries or concerns regarding personnel actions, new hire paperwork, pay and benefits questions, or other employee concerns. - You will always project a friendly and professional image. - You will thoroughly review multiple data points (ImageNow, Lawson, Enwisen, team notes, etc.) at one time to provide accurate answers. - You will review different benefits, contracts, pay, policies, etc. daily for any changes and adjusts notes accordingly. Qualifications - Vocational business training or college course work or equivalent experience; AA degree preferred. - Minimum three (3) years of experience in a Human Resources department or healthcare administration required. - Minimum four (4) years in service or call center support or two (2) years leadership experience may be considered in lieu of HR experience. - Experience with employee benefits, policies/procedures and union contracts preferred. - Experience with computer software applications and/or high volume call center; health care environment experience preferred. Benefits - Rooted in the local community, partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years. - Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you. - Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life. - Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other. - Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued. - Work and live where natural beauty, adventure and strong community connections are part of everyday life. Company Description We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $23.20 - $33.38 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Role Description Inbound Contact Center Representatives ensure a memorable customer service experience by using active listening and consultative selling skills during an initial inquiry to set up student academic evaluations and educational programs. Specific duties for this role include: - Ensuring a positive experience during all initial inquiries by educating clients on our services, responding to questions, overcoming objections, and scheduling student academic evaluations and consultations - Following contact center scripts when speaking with clients - Building positive rapport with clients of differing personality types - Remaining polite and professional during all interactions - Keeping records of all conversations in our call center system - Meeting personal and team qualitative and quantitative service targets - Participating in initial and ongoing training to maintain up-to-date knowledge of our services Qualifications - Excellent communication and interpersonal skills (conversational, articulate, engaging) - Reliable and dependable work habits - Goal-oriented with a healthy competitive spirit - Strong attention to detail, dependability, and follow through - Self-motivated, positive attitude, and a love for hard work - Computer proficiency with the ability to navigate between multiple computer screens while engaging the customer - Previous sales or customer service experience, is a plus but not required - Bilingual (Spanish/English) a plus - High school diploma or GED Requirements - Remote position - Work from the comfort of your home - Varied shifts including morning, evening, and weekend - Full-time schedule required - Two weekday evening shifts per month (2:00 PM-10:30 PM) - Two Saturday shifts per month (9:00 AM - 5:30 PM) - Sunday shifts as needed (10:00 AM – 3:00 PM) Benefits - Base hourly rate plus performance-based pay incentives - no cap on commissions - Bi-weekly pay with direct deposit - Set schedule - Comprehensive benefits plan for full-time employees - Medical - Dental - 401K - Paid on-the-job training - Professional and upbeat setting with a supportive and motivating team