Call Center Representative Remote Jobs in Louisiana (US)
This page tracks remote call center representative openings that are location-eligible for Louisiana.
This page tracks remote call center representative openings that are location-eligible for Louisiana.
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• Stand up, develop, and lead a new contact center operation • Oversee daily operations and performance of the team • Manage, coach, and develop staff to meet established performance standards • Monitor key performance indicators and report on operational outcomes • Ensure customer issues are resolved promptly and thoroughly • Drive consistency in service delivery to meet contractual outcomes • Build strong cross-functional relationships across Sharecare • Identify opportunities to expand scope in partnership with leadership and clients • Hire, onboard, and develop a net new frontline team • Develop and implement engagement strategies to drive retention, performance, and team satisfaction • Monitor staff attendance and performance daily • Develop and maintain Standard Operating Procedures • Analyze operational trends and conduct recurrent training as required • Lead operational transitions including technology migrations • Identify and implement process improvements to enhance service efficiency
• Analyzing customer interactions using Verint’s Speech Analytics technology • Identifying behavioral trends, operational inefficiencies, compliance risks, and improvement opportunities • Maintaining categories, keyword libraries, and search queries • Validating findings, identifying root causes, and quantifying business impacts • Creating analytical narratives, incident summaries, and business cases • Utilizing advanced analytical techniques and reporting methodologies • Monitoring call activity near real-time for trends and issues • Presenting findings, observations, and recommendations to leadership
• Serve as the primary administrator for enterprise contact center platforms and communication technologies. • Configure and oversee system settings, user accounts and permissions, routing rules, extension directories, business hour rules, and system integrity checks. • Troubleshoot platform issues and coordinate resolution with internal stakeholders and third-party vendors. • Maintain system documentation and ensure technology configurations align with operational requirements. • Evaluate platform enhancements and recommend improvements to increase efficiency and user experience. • Design, configure, and optimize Interactive Voice Response (IVR) menus and patient self-service experiences. • Manage call routing logic to ensure patients reach the appropriate department, practice, or resource. • Monitor call flow performance and identify opportunities to reduce abandonment rates and improve caller satisfaction. • Test and validate routing changes prior to deployment. • Administer enterprise digital fax systems and workflows. • Manage fax routing, user access, integrations, and troubleshooting activities. • Monitor system performance and ensure reliable delivery and receipt of patient documentation. • Support and administer AI-driven call analytics, speech intelligence, and automated routing technologies. • Develop, maintain, and distribute enterprise call reports and KPI dashboards. • Lead and coordinate technology implementation projects related to contact center operations and patient engagement platforms. • Develop training guides, standard operating procedures, job aids, and technology documentation. • Support contact center operations across multiple practices and geographic regions.
Recognized as a leading provider of specialized and emergency veterinary care, Ethos Veterinary Health operates a network of over 140 hospitals across North America, supported by a
Role Description The Call Center Representative (Service Center Liaison) is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. In joining this team you will be part of Ethos’ mission to provide unsurpassed veterinary health care to patients. Starting compensation for this position is based on experience and ranges between $17 - $20hr. - Provides superior service to clients and referring veterinarians through inbound and outbound calls - Acts as the primary point of contact for the hospitals and ensures all client and referring veterinarians’ needs are met in a professional and empathetic manner - Acts as the frontline for all emergency calls exercising a calm and compassionate demeanor - Books client appointments with accuracy and efficiency - Accurately interprets Ethos protocols to provide solutions to resolve all client and referring veterinarians’ inquiries - Processes emails, transfers medical records, and other administrative tasks Qualifications - High School Diploma or equivalent - Minimum 2 years of Veterinarian Client Care or Tech experience - Knowledge of Word, Excel, and Outlook is sufficient to perform all routine tasks including email, document preparation, and worksheet preparation - Able to work Evening shift within a 24/7-365 a year service center Requirements - A team player with proven experience to deliver an outstanding service within a high-volume environment (up to 80 calls per shift) - Excellent interpersonal skills and an ability to deal with emotionally charged client scenarios, sometimes in critical patient situations - A solid track record of exceeding productivity and quality goals - Strong communication skills, both written and oral - Good judgment and problem-solving skills Company Description Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.
• Answer incoming calls promptly and professionally, addressing member or provider inquiries, and make outbound calls as needed. • Ability to remain calm and professional in high-pressure situations. • Accurately document all interactions in the system, ensuring records are updated and complete. • Maintain confidentiality and comply with HIPAA and other healthcare regulations. • Escalate complex issues to supervisors or appropriate departments when necessary. • Meet or exceed performance metrics including adhering to standardized call scripting and quality guidelines, call handle time, customer satisfaction and adhere to a daily work, lunch and break schedule.
Role Description The Outpatient Lab Coder will be responsible for advanced coding position that requires review of medical record documentation and accurately assigns ICD-10-CM, ICD-10 PCS, CPT IV codes, as well as assignment of the Medicare Severity Diagnosis Related Group (MS-DRG) / All Patient Refined - Diagnosis Related Group (APR-DRG) based on payor classification and abstracts specific data elements for each case in compliance with federal regulations. This position codes all types of inpatient and outpatient records and follows the Official Guidelines of Coding and Reporting, the American Health Information Management Association (AHIMA) Coding Ethics, as well as all American Hospital Association (AHA) Coding Clinics, CMS directives and bulletins, Fiscal intermediary communications. Qualifications - Minimum Education: High School Diploma/GED Required - Required Certifications: Coding Certification Required - RHIT/RHIA/CCS/CIC/CPC - Must be able to read, write and speak the English language in an understandable manner. - Must function independently, have flexibility, personal integrity, and the ability to work effectively with co-workers, and personnel of other departments. - Must have computational skills and knowledge of computer. - Extensive knowledge of medical terminology - Data entry skills - Problem-solving skills - Attention to detail Requirements - Reviews medical record documentation and accurately assigns appropriate ICD-10 diagnoses and procedure codes, leading to the assignment of the correct Medicare Severity-Diagnosis Related Group (MS-DRG) or All Patient Refined Diagnosis Related Group (APR-DRG). - Correctly abstract required data per facility specifications. - Responsible to assist with writing appeals for Diagnosis Related Group (DRG) denials in order to support the assigned Diagnosis Related Group (DRG) and to address the clinical documentation utilized in the decision-making process to support the validity of the assigned codes. - Responsible for monitoring and working of accounts that are Discharged Not Final Billed, failed claims, stop bills, and as a team, ensure timely, compliant processing of inpatient/outpatient accounts through the billing system. - Collaborates with coding team and members of the medical staff to ensure completeness of documentation in the charts so that appropriate codes, and ultimately the correct Diagnosis Related Group (DRG), may be assigned. - Responsible for ensuring accuracy and maintaining established quality, productivity standards, and key performance indicators. - Remain abreast of current Centers for Medicare and Medicaid Services (CMS) requirements as well as Correct Coding Initiative (CCI) edits, Hospital Acquired Conditions (HAC's) and when applicable, National Coverage Determinations (NCDs) and Local Coverage Determinations (LCDs), including the addition of appropriate modifiers to ensure a clean claim the first time through. - Other related duties as assigned. Benefits
Transformamos negócios através da tecnologia gerando resultados de impacto.
Role Description Baptist Health is looking for a Transfer Center Triage Nurse to join our team! This is a remote position that requires residency in KY or IN. The Nurse Call Center Registered Nurse implements professional nursing practice centered on the patient/care giver as a whole person focusing on healing and wellness. Provides interventions for nurse triage, facilitates patient transfers from inside and outside the organization, bed placement and other telephonic nursing functions within the transfer center as needed. Demonstrates commitment to the quality, philosophy, and values of Baptist Health by maintaining established policies and procedures, organizational objectives, process improvement, and safety standards. Hours: 8pm-8:30 am, 36 hours per week, and every third weekend. Rotating holidays. Essential Duties: - Provides telephonic nursing care by assessing patient/caller needs for nurse triage, tele-monitoring, service referrals, bed placement, and transfers. - Coordinates issue resolution and care plan for patients’ needs according to department and health system procedures. - Implements appropriate care advice according to protocols/guideline(s). - Uses critical thinking to practice objective rather than subjective modes of reasoning and action. - Ensures positive customer relations and interactions. Supports and delivers quality care by soliciting feedback from customers and takes actions to correct issues. - Effectively adjusts to changes in work processes and environment and alters behavior to align with evolving situations. - Demonstrates appropriate documentation of all calls based on department guidelines. - Handles sensitive or protected information/materials in a HIPAA compliant manner. - Completes reporting and documentation to support nurse call center operations. Qualifications - Associate degree in nursing from an accredited nursing program is required. - Bachelor’s degree in nursing preferred. - Minimum of five years nursing experience. - Current Kentucky or Indiana RN licensure. Illinois licensed required within 1 year of hire. Company Description Baptist Health is an Equal Employment Opportunity employer.
Founded in 1913, City of Hope is a national medical center offering research and treatment for life-threatening diseases, such as cancer and diabetes. Located i
Patient Access Representative Location: United States (This is a remote job) Category: Billing Job Type: Full-time Pay Rate: $18.42 - $28.44 per hour The successful candidate: ***Hours: Mon- Fri 8:00 AM-5:00 PM MST (Arizona time)** Performs all tasks related to the admission/discharge/transfer process for all patient types. Performs accurate collection of patient demographic and insurance information, to be verified upon each patient registration/check-in. Performs check-in and check-out process for all necessary appointments. Obtains all required patient registration forms, patient identification cards, and insurance cards. Prepares for upcoming appointments, reviews/provides various reports by department, answer phones, assist patients/caregivers with any questions/concerns. JOB QUALIFICATIONS Special Skills: Excellent customer service skills; Familiarity with computers, EHR, Microsoft Office products; Organized and detail oriented; Professional telephone etiquette and solid communication (verbal and written) skills; Self-starter with ability to work independently. City of Hope is an equal opportunity employer. City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location
StrideCare is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. We encourage applications from candidates of all backgrounds and experiences.
Role Description The Patient Access Representative is responsible for managing inbound and outbound calls, coordinating appointment scheduling, and providing detailed information about clinic services. The primary responsibility of this position is to ensure seamless communication between callers and clinic staff. Essential qualities required include but are not limited to strong communication skills, meticulous attention to detail, and the ability to efficiently handle multiple tasks in a dynamic environment. Essential Duties / Responsibilities - Handling incoming calls and providing information - Assist callers with general inquiries, navigation assistance, and direct them to appropriate resources or departments as needed. - Determine and obtain callers' consent before transferring calls to clinic staff for further assistance, ensuring a smooth transition. - Appointment scheduling and confirmation - Utilize EHR (Electronic Health Record) software to book appointments based on caller preferences and clinic availability, verifying patient information and insurance details as necessary. - Confirm appointment details with callers and provide necessary instructions or reminders. - Information provision and documentation - Provide relevant information to clinic staff for effective continuation of the conversation. - Maintain accurate and detailed records of all interactions with patients and callers. - Document patient inquiries, actions taken, and any follow-up required in the designated system. - Ensure compliance with privacy regulations and organizational policies when handling patient information. - Participate in cross-training programs to develop proficiency across multiple contact center functions. - Assist in the onboarding and training of new contact center team members to ensure a smooth transition and maintain operational standards. - Collaborate with team members across clinics to foster a cohesive and supportive work environment. - Embrace continuous learning and skill development opportunities to enhance overall contact center efficiency. - Other duties as assigned. Qualifications - Previous experience in a call/contact center, customer service, or healthcare setting preferred. - Excellent communication skills, both verbal and written, with a courteous and professional demeanor. - Strong interpersonal skills and the ability to interact effectively with patients, caregivers, and colleagues. - Proficiency in using computer software and navigating electronic systems; experience with appointment scheduling software or electronic health records (EHR) systems is advantageous. - Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment. - Attention to detail and accuracy in documentation and data entry. - Commitment to maintaining patient confidentiality and adhering to privacy regulations. Education and Experience - High school diploma - Previous experience in a call/contact center, customer service, or healthcare setting preferred. Requirements - Involves sitting for extended periods of time. - Home office setup: Maintain a dedicated workspace conducive to work and free from distractions. - Reliable high-speed internet connection: Capable of supporting voice calls, data entry, and system usage without interruptions. - Workspace security: Maintain a secure and confidential home office environment, adhering to company policies on data security and privacy. Company Description StrideCare is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. We encourage applications from candidates of all backgrounds and experiences.
Role Description This is a Patient Services Representative role supporting Veterans Affairs. This is a long-term stable opportunity with the potential to transition to a government employee. You MUST have a REAL ID or Valid Passport. You MUST live in Los Angeles or Long Beach area. Pay Rate: $20.21 per hour + $5.09 per hour to utilize for Health & Wellness or Cash in Lieu. Address: Remote Schedule: - Monday - Friday (6:30am - 3pm) - Monday - Friday (8am - 4:30pm) - Monday - Friday (9am - 5:30pm) Start Date: Fingerprinting and a government background investigation will be conducted. The anticipated timeline to start is 45 days. Background Screening/Check/Investigation: Successful Completion of a Background Screening/Check/Investigation will/may be required as a condition of hire. Job Description: Medical Support: - Interpret and verify provider orders in accordance with VHA National Scheduling Directive guidelines. - Schedule, cancel, and re-schedule patient appointments and/or consults; enter no-show information; prepare for clinic visits; monitor appointments, consults, and request for areas of responsibility. - Enter recall reminders, monitor recall reminder processes and delinquencies, ensure that encounter forms are completed in order to obtain appropriate workload credit; respond to VS GUI, VISTA, and CPRS alerts. Community Care: - Assist VA Community Care Staff in contacting Veterans to obtain preferences (if needed), schedule/reschedule appointments with community providers and enter appointment provider, date, and time information. - Follow-up with the community provider or Veteran to confirm the Veteran was scheduled and/or went to their appointment and request medical records. Qualifications - Must possess the ability to communicate effectively and professionally with interdisciplinary team members and to provide optimal customer service to both internal and external customers. - Must be proficient in spoken and written English. - Must be a citizen of the United States. - Must have the following experience or education (or combination of both) to meet minimum qualifications for employment: - Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position. - One year above high school. - Experience/Education combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. - Must be dependable and use good judgment and effectively and properly analyze and evaluate all situations to ensure that the veteran’s welfare is protected. - Average 40 wpm, as data entry is a main responsibility of this position. - Knowledge of the operation of several types of office equipment and software/databases relative to data extraction and inputting. - Basic knowledge of the functionality of the computerized patient record. Benefits - 401(k) - Dental insurance - Health insurance - Life insurance - Paid time off - Vision insurance
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