St Paul's School of Nursing-Staten Island

Role Description The Financial Aid Processor Level 1 (FAP1) is primarily responsible for all aspects of the administration and compliance management for the federal and state student financial assistance programs at each of the assigned schools. In addition, the FAP1 will be responsible for any assigned duties as directed by either the Manager of Financial Aid Processing or the Assistant Manager of Financial Aid Processing. - Organizes and manages all required data entry and file maintenance in the Campus Vue, FAME, Direct Loan, Common Origination (COD), and Disbursement and NSLDS borrower data management systems. - Organizes and manages all need analysis, loan application, and financial aid packaging services. - Oversees, organizes, manages, and is responsible for initial compliance for any use of Professional Judgment, Dependency Overrides, Selective Service, and/or verification processes at all assigned schools. - Responsible for reviewing and taking action on any assigned financial aid reports, records, and student files. - May assist in organizing and managing all required data maintenance for out-of-school borrower services as required in both the Campus Vue and the NSLDS systems. - Ensures compliance with all state, accrediting, and federal financial aid-related regulations. - Promptly and accurately reports any suspected instances of non-compliance, fraud, or abuse to the Manager of Financial Aid Processing, Manager of Regional Directors, Vice President for Finance, or Senior Vice President for Financial Assistance and/or higher levels within the organization, as needed to address and resolve any areas of non-compliance. - Monitors all student financial aid activities to ensure accurate funding and full compliance with all applicable statutes, rules, and regulations. - Coordinates with all campus personnel and the Manager of Financial Aid Processing to ensure accurate and timely disbursements and refunds of federal, state, and agency funds are made to all students and that all instances of conflicting information are accurately and promptly resolved. - Organizes, monitors, and maintains accurate and timely electronic data entry & reconciliation as required by any funding agency. - Organize and perform the accurate and timely performance of all Return to Title IV (R2T4) calculations, R2T4 refunds, credit balance refunds, grant recalculations, and ineligible/inadvertent disbursement refunds. - Performs other duties as assigned by the Assistant Manager of Financial Aid Processing, the Manager of Financial Aid Processing, the Manager of Regional Financial Aid Directors, the Vice President for Finance, the Senior Vice President of Financial Assistance, and/or the President /CEO of Education Affiliates. - Regular and reliable attendance. Qualifications - Must possess at least 1 year of experience in student financial aid processing. - Candidates cannot have any student loans in default. Requirements - Classification: Non-exempt - Work Hours: 40-hour work week, minimum of 5-day work week, some weekends may be required - Travel: Periodic overnight travel assignments for training and development, and/or for special assignments to any of the affiliated schools - Working Environment: remote

Role Description We are seeking a motivated and compassionate Default Prevention Specialist to support current and former students with delinquent student account balances. In this role, you will proactively communicate with students and graduates by phone, email, and text message to provide guidance, discuss repayment options, and help them remain in good financial standing. The ideal candidate is customer-service focused, organized, and comfortable having sensitive financial conversations while maintaining professionalism and empathy. - Contact students and graduates regarding delinquent account balances through phone calls, emails, and text messages. - Educate students on repayment options and available resources. - Maintain accurate records of all communications and account activity. - Follow up consistently to encourage account resolution and prevent default. - Respond to inquiries regarding account balances and payment arrangements. - Work collaboratively with campus and corporate departments to resolve account issues. - Maintain confidentiality of student and financial information. - Meet established outreach and follow-up goals. - Perform other related duties as assigned. Qualifications - High school diploma or equivalent required; associate degree preferred. - Previous experience in collections, customer service, student services, financial aid, or account management preferred. - Strong verbal and written communication skills. - Comfortable communicating by phone and handling difficult conversations professionally. - Excellent organizational and time-management skills. - Proficiency with Microsoft Office and database systems. - Ability to work independently while maintaining a high level of accuracy and professionalism. Requirements - Strong customer service mindset. - Excellent communication and listening skills. - Empathy and professionalism. - Attention to detail. - Dependability and accountability. Benefits - This is a full-time and fully remote position. - The hired candidate will be provided with the necessary equipment and tools needed to perform the functions of the position.

Role Description Represents and provides information about the EA schools to prospective students via the telephone. - Transfers phone calls to appropriate campus - Provides information about campuses - Provides a professional company image through phone interaction - Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students - Organizes workflow to meet departmental goals - Meets all quality standards - Regular and reliable attendance Qualifications - High School Diploma or GED - Basic PC skills with capability to learn customer service applications - Persuasive communication skills - Typing 20-25 wpm - Previous call center / customer service experience preferred - Record of achievement illustrating strong goal orientation - Display of highest levels of integrity and intelligence - Ability to multi-task and to succeed within strict deadlines - Strong detail orientation and capability to be highly organized - Proven ability to interact effectively with prospective students