Role Description As we continue to scale, we're looking for a Staff Revenue Operations Manager, GTM Systems to own the technology that powers our Go-to-Market organization. In this role, you'll serve as the technical owner of our Salesforce platform and broader GTM systems ecosystem, partnering across Sales, Marketing, Customer Success, Finance, and Legal to build scalable internal tools that drive business efficiency. You'll treat Salesforce as an internal product by defining the systems roadmap, prioritizing competing initiatives, evaluating emerging technologies including AI-powered solutions, and designing scalable architecture that enables our GTM teams to do their best work. - Own the vision, architecture, and evolution of our Salesforce platform and broader GTM systems ecosystem. - Treat Salesforce as an internal product by developing roadmaps, prioritizing competing requests, and delivering the highest-impact improvements for the business. - Partner closely with Sales, Marketing, Customer Success, Finance, Legal, and other cross-functional stakeholders to understand business needs and translate them into scalable system solutions. - Design thoughtful, maintainable system architecture that minimizes operational overhead, reduces technical debt, and proactively accounts for edge cases before they become operational issues. - Evaluate when to build custom functionality within Salesforce versus leveraging third-party or AI-native solutions that integrate with the platform. - Lead solution design for complex business initiatives and partner with Salesforce developers and technical teams to deliver scalable, high-quality implementations. - Drive backlog prioritization, sprint planning, and execution across GTM Systems initiatives. - Establish best practices for automation, governance, data quality, and long-term platform scalability. - Own and optimize the GTM technology stack, including Salesforce and supporting Revenue Operations tools. - Build dashboards and reporting that improve visibility into system health, platform adoption, and operational performance. - Enable Revenue Operations initiatives, including forecasting, territory management, reporting, and process improvements through scalable systems design. - Serve as a trusted advisor to cross-functional leaders, balancing immediate business needs with long-term platform health while influencing stakeholders without direct authority. Qualifications - 8+ years of experience designing, building, or leading Salesforce or GTM Systems solutions in high-growth SaaS organizations. - Deep Salesforce expertise, including hands-on experience with Apex, Flows, automation, integrations, and platform architecture. - Strong systems design skills with a track record of building scalable, maintainable solutions for complex business processes. - Demonstrated product thinking, with the ability to prioritize competing requests, develop roadmaps, and make thoughtful build-versus-buy decisions. - Experience partnering with Sales, Marketing, Customer Success, Finance, and Legal teams to gather requirements and deliver business-critical systems. - Proven ability to lead complex cross-functional initiatives and influence stakeholders without relying on formal organizational authority. - Experience mentoring Salesforce developers or serving as a technical lead on systems initiatives. - Excellent problem-solving skills with a focus on designing solutions that address both common workflows and long-tail edge cases. - Curiosity about emerging AI technologies and experience evaluating how AI can improve internal operations and GTM workflows. - Strong communication skills with the ability to translate technical concepts into business outcomes. - Comfortable operating independently in a fast-paced, high-growth environment while balancing strategic thinking with hands-on execution. Requirements - Salesforce certifications. - Experience with HubSpot or other modern GTM platforms. - Experience implementing AI-powered workflow automation tools. - Experience supporting rapidly scaling B2B SaaS organizations. - Familiarity with modern Revenue Operations and business intelligence tooling. Benefits - Choice of medical, dental, and vision insurance plans for you and your family. - Additional insurance coverage options for life, accident, or critical illness. - Flexible paid time off, sick leave, short-term and long-term disability. - 10 US observed holidays, and Canadian statutory holidays by province. - A home office stipend. - 401(k) for US-based employees and RRSP for Canada-based employees. - Paid parental leave. - A local in-person meet-up program. - Hubs in San Francisco and Toronto.