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CareMessage is the largest patient engagement platform for underserved populations in the United States.
Senior Software Engineer, L3 Messaging Team
Location
United States
Posted
94 days ago
Salary
$179.3K / year
Seniority
Senior
Job Description
Senior Software Engineer, L3 Messaging Team
CareMessage
• You will own and drive the technical direction of key messaging platform features, collaborating with Product, Customer Success, Data, and Engineering to design and deliver solutions that deepen patient engagement and health outcomes • You will design, build, and maintain backend messaging systems using Ruby on Rails, including SMS/voice delivery pipelines, consent management workflows, message scheduling and orchestration, and Twilio integration layers • You will share team lead responsibilities with peers, including mentoring L2 engineers, leading technical design discussions, conducting code reviews, and helping set technical direction for the Messaging team • You will contribute to architectural decisions that shape how we build and scale our messaging infrastructure, including delivery optimization, AI-driven message categorization, and multimedia messaging (MMS/RCS) • You will provide technical training and documentation for messaging systems you build and maintain, enabling support teams to monitor, troubleshoot, and measure the impact of messaging features in production • You will work closely with Product teams to understand requirements and lead technical input during solution definition, including ownership of technical scoping and active participation in Product Requirements Documents (PRDs) • You will help improve the team over time through essential team rituals, such as Kickoffs, Retrospectives, and Technical Debt Reviews • You will contribute to the team by participating in On-Call (PagerDuty) activities
Job Requirements
- Minimum 5 years of hands-on software engineering experience, with strong proficiency in Ruby on Rails and JavaScript.
- Minimum 5 years experience building, maintaining, and scaling backend systems, APIs, and services, with demonstrated experience owning complex features end-to-end
- Solid fundamentals of computer programming, including a good understanding of software development lifecycle, coding best practices, design patterns, object-oriented architecture, etc.
- Advanced SQL proficiency with a strong analytical mindset, comfortable querying and working with large, complex datasets to uncover insights, troubleshoot issues, and inform technical decisions
- A commitment to supporting and fostering diversity and inclusion (We have a global team and you will regularly collaborate with people from a variety of walks of life.)
- Demonstrated ability to independently own and deliver complex projects end-to-end, break down large features into manageable tasks, mentor junior engineers, and influence technical direction within a team
- Growth-oriented mindset
- Outstanding written and verbal communication skills, especially in a fully remote environment
- Excellent ability to collaborate with technical and non-technical partners to support discovery, development, and testing phases of messaging platform features
- Experience working in teams where automated tests are an expected part of development, including writing and maintaining tests alongside production code
- Proven ability to work autonomously, proactively identifying challenges before they escalate, driving solutions independently, and maintaining clear, consistent communication with stakeholders to keep projects moving forward.
Benefits
- Flexible work hours; fully remote team
- Paid parental leave for biological and adopted children
- Half-day Fridays, every Friday
- 18 paid company holidays, including a one week mid-year and one week end-of-year break
- 9 wellness days to be used for self-care- or anything that comes up in life
- 15 days of PTO
- 1-month (20 working days) paid sabbatical after the 4-year anniversary, and every 4 years thereafter
- Generous medical, dental, and vision insurance for employees and their families
- Health Savings Accounts and Flexible Spending Accounts
- 401k retirement plan
- Short & long-term disability insurance
- $100 per employee yearly wellness budget, with flexibility to spend on physical, emotional, and mental wellness resources
- PerkSpot: Instant access to discounts on products & services from hundreds of vendors
- Annual budget for professional and personal development (webinars, online courses, books, and more)
- Volunteerism incorporated in onboarding and encouraged on an ongoing basis
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