• Lead Compensation function for assigned areas to effectively evaluate, design, propose, implement, and communicate compensation strategy, philosophy, programs, policies, and initiatives • Ensure the compensation strategy is effectively implemented within established budgets and complies with relevant regulations, laws, and employment standards • Direct and own the process to develop, implement and administer compliant and market competitive compensation programs • Act as a consultant to the business and HR partners on compensation programs, policies, and practices • Manage and ensure the maintenance of the compensation infrastructure • Collaborate with Compensation Delivery to manage and execute annual compensation projects and programs • Oversee the coordination of the process with other Compensation teams and HR Partners • Conduct special projects regarding highly complex and strategic compensation issues as directed • Develop and implement compensation communications and education/training

• Provide hands-on analytic support to projects, processes and initiatives tied to the SYF Consumer Bank within Digital Platform Analytics vertical and lead associated India team ,catering to business priorities and propose new analytic solutions to optimize business decisions • Handle day to day analytic requests for Consumer Bank team, and prioritization of projects with US Analytics team and stakeholders, lead from strategic perspective. • Proactively manage all analytic projects with weekly update on timeline, status, and resource allocation; Ensure delivery of all BAU and strategic projects based on business demand and requirements • Work hands-on and lead a variety of short, medium & long-term projects for own & with team from beginning to end, including ideation, data mining, strategy formulation, and presentation of results and recommendations, with little or no supervision • Together with US analytics teams, foster strong partnership and engagement with both internal Synchrony business and client teams • Manage, coach and develop a team of 5 analytics professionals dedicated to India consumer bank team • Support recruitment, retention and development of analytic talent. • Develop & apply advanced analytics to optimize business outcomes • Share learnings and capabilities with broader analytics community and play an instrumental role in developing use cases to showcase IAH capabilities. • Partner with Analytics CoE teams to drive best practices and centralized analytic capabilities • Drive internal initiatives, perform other duties and/or special projects, as assigned

Role Description Matrix Medical Network is reshaping how healthcare organizations connect with the members they serve. As member expectations evolve, so must the systems, teams, and technology behind every outreach, scheduling, and assessment interaction. We are seeking a seasoned executive to lead this transformation: building a modern, omnichannel member experience that combines operational discipline with advanced analytics and AI-enabled engagement. The Vice President of Member Experience & Engagement owns the full operational strategy behind member engagement, from first outreach through scheduling, assessment completion, and follow-up. This leader is responsible for the teams, technology, and partnerships that allow millions of members to receive the care they need, while delivering measurable value to health plan partners. This role is grounded in the strategic vision and responsibilities outlined in the attached position description. Responsibilities - Design and optimize omnichannel member journeys - Lead contact center operations and outsourced engagement partners - Direct member outreach across phone, SMS, digital, print, scheduling, and emerging channels - Apply AI, predictive analytics, and automation to personalize engagement at scale - Build enterprise engagement strategies that strengthen operational performance - Oversee workforce planning, quality management, vendor governance, and operational excellence - Partner with Product, Marketing, Clinical Leadership, Technology, Business Intelligence, Compliance, and Business Development to deliver a superior member experience - Develop executive dashboards and KPIs that support continuous improvement Qualifications - 12+ years of progressive leadership experience in healthcare operations, member engagement, customer experience, or contact center operations - 5+ years in executive leadership - Experience leading enterprise contact center and vendor operations - Expertise in healthcare operations, Medicare Advantage, managed care, or value-based care - Strong background in analytics, CRM platforms, engagement technology, and AI-enabled solutions - Demonstrated success leading operational transformation initiatives Requirements - Performance in this role will be measured against the metrics that matter most to the business: - Contact Rate - Acceptance Rate - Conversion Rate - Cost per Completed Assessment - Member Experience - Operational Efficiency - Vendor Performance - Journey Effectiveness - AI-Enabled Engagement Adoption - Health Plan Satisfaction Benefits - Medical, dental, vision - Paid time off - Paid holidays - 401(k) with company matching - Voluntary life insurance - Short-term disability - Long-term disability - Employee assistance program - Health savings account - Flexible spending accounts - Additional voluntary benefits

• Deeply understand Seismic’s product strategy and roadmap. • Serve as the primary bridge between where the product is going and the external partnerships required to get there. • Translate product strategy into a partnership ecosystem plan identifying which AI platforms, ISVs, and workflow partners are required to execute Seismic’s vision, and building the commercial and technical agreements that deliver it. • Own executive relationships with key partners including companies like OpenAI, Anthropic, Microsoft, ServiceNow, Snowflake, Canva, Salesforce, and others. • Build trust at the C-suite level and maintain deep working relationships at the product and engineering level. • Lead full-lifecycle partner engagements: strategy, prioritization, commercial negotiation, legal close, integration activation, and joint go-to-market planning. • Ensure external partnership commitments are grounded in product reality working closely with the CPO and product leadership so that what we agree to externally is achievable and additive to the roadmap. • Bring structure to partner prioritization: define where Seismic goes deep, where we move fast, and where we say no always anchored to product and business strategy. • Build and scale the partnerships function by expanding go-to-market partners beyond the few partners we currently sell with. • Represent Seismic externally across different partner types (ISVs, Hyperscalers, LLM model engines, etc.) as a thought leader in AI-powered enablement, GTM technology ecosystems, and the future of seller-customer engagement. • Drive measurable outcomes: partner-influenced ARR, integration adoption, and commercial agreements that directly accelerate product and revenue goals.