Role Description Matrix Medical Network is reshaping how healthcare organizations connect with the members they serve. As member expectations evolve, so must the systems, teams, and technology behind every outreach, scheduling, and assessment interaction. We are seeking a seasoned executive to lead this transformation: building a modern, omnichannel member experience that combines operational discipline with advanced analytics and AI-enabled engagement. The Vice President of Member Experience & Engagement owns the full operational strategy behind member engagement, from first outreach through scheduling, assessment completion, and follow-up. This leader is responsible for the teams, technology, and partnerships that allow millions of members to receive the care they need, while delivering measurable value to health plan partners. This role is grounded in the strategic vision and responsibilities outlined in the attached position description. Responsibilities - Design and optimize omnichannel member journeys - Lead contact center operations and outsourced engagement partners - Direct member outreach across phone, SMS, digital, print, scheduling, and emerging channels - Apply AI, predictive analytics, and automation to personalize engagement at scale - Build enterprise engagement strategies that strengthen operational performance - Oversee workforce planning, quality management, vendor governance, and operational excellence - Partner with Product, Marketing, Clinical Leadership, Technology, Business Intelligence, Compliance, and Business Development to deliver a superior member experience - Develop executive dashboards and KPIs that support continuous improvement Qualifications - 12+ years of progressive leadership experience in healthcare operations, member engagement, customer experience, or contact center operations - 5+ years in executive leadership - Experience leading enterprise contact center and vendor operations - Expertise in healthcare operations, Medicare Advantage, managed care, or value-based care - Strong background in analytics, CRM platforms, engagement technology, and AI-enabled solutions - Demonstrated success leading operational transformation initiatives Requirements - Performance in this role will be measured against the metrics that matter most to the business: - Contact Rate - Acceptance Rate - Conversion Rate - Cost per Completed Assessment - Member Experience - Operational Efficiency - Vendor Performance - Journey Effectiveness - AI-Enabled Engagement Adoption - Health Plan Satisfaction Benefits - Medical, dental, vision - Paid time off - Paid holidays - 401(k) with company matching - Voluntary life insurance - Short-term disability - Long-term disability - Employee assistance program - Health savings account - Flexible spending accounts - Additional voluntary benefits

• Deeply understand Seismic’s product strategy and roadmap. • Serve as the primary bridge between where the product is going and the external partnerships required to get there. • Translate product strategy into a partnership ecosystem plan identifying which AI platforms, ISVs, and workflow partners are required to execute Seismic’s vision, and building the commercial and technical agreements that deliver it. • Own executive relationships with key partners including companies like OpenAI, Anthropic, Microsoft, ServiceNow, Snowflake, Canva, Salesforce, and others. • Build trust at the C-suite level and maintain deep working relationships at the product and engineering level. • Lead full-lifecycle partner engagements: strategy, prioritization, commercial negotiation, legal close, integration activation, and joint go-to-market planning. • Ensure external partnership commitments are grounded in product reality working closely with the CPO and product leadership so that what we agree to externally is achievable and additive to the roadmap. • Bring structure to partner prioritization: define where Seismic goes deep, where we move fast, and where we say no always anchored to product and business strategy. • Build and scale the partnerships function by expanding go-to-market partners beyond the few partners we currently sell with. • Represent Seismic externally across different partner types (ISVs, Hyperscalers, LLM model engines, etc.) as a thought leader in AI-powered enablement, GTM technology ecosystems, and the future of seller-customer engagement. • Drive measurable outcomes: partner-influenced ARR, integration adoption, and commercial agreements that directly accelerate product and revenue goals.

Role Description As the Alliance Leader, you will own the partner management function for McKinsey. This includes: - Strategic partnership planning - Sponsor development - Capability development - Solution development - Thought leadership - Partnership promotion - Business development - Relationship management You will report to the VP, Partner Program. The impact you will have: - Expand the mindshare for Databricks within the McKinsey partner organization by nurturing and developing multiple sponsors and stakeholders. - Build a healthy and sustainable services business by: - Expanding skills and assets - Encouraging thought leadership - Supporting the development of relevant offerings - Promoting the relationship - Building a network of stakeholders - Identifying and advancing the pipeline - Demonstrate the impact of your partner on Databricks adoption via executive influence and thought leadership. Qualifications - Leadership: experience working with senior executives - Management Consulting: 10+ years of experience with management consulting providers - Relationship Management & Planning: balancing priorities within a relationship to optimize outcomes - Working as a Team: ability to work across teams to drive outcomes, including account teams, sales management, solution architects, enablement leaders, cloud specialists, field marketing, and operations - Execution Readiness: support practice and skills development for C&SI Partners with a balanced approach to enablement programs, differentiated asset & offering development, internal promotion, marketing activities, and delivery excellence - Good Governance: work with your partner to ensure the right governance is in place, including agreements, executive relationships, and processes Requirements Pay Range Transparency: - Zone 1 Pay Range: $204,200 — $280,775 USD - Zone 2 Pay Range: $204,200 — $280,850 USD - Zone 3 Pay Range: $204,200 — $280,850 USD - Zone 4 Pay Range: $204,200 — $280,850 USD Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here . Company Description Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake, and MLflow. To learn more, follow Databricks on Twitter , LinkedIn , and Facebook .

• Developing and implementing client management strategy within the context of Alight’s overall, long-term business strategy • Setting and leading deployment of long-term operating plans to achieve key business objectives • Building and leading a high-performing client management team, fostering a culture of accountability, collaboration, and continuous improvement • Acting as a liaison between clients and internal teams (e.g. product development, technical support) to address issues and resolve problems efficiently • Establishing key performance metrics and developing processes to track, measure, and report on customer success initiatives • Identifying and addressing any barriers to adoption or usage of Alight’s product and services • Building successful, trusted relationships with key stakeholders at client organizations, from executives to end-users • Addressing customer needs, challenges, and opportunities to drive customer satisfaction and loyalty • Providing insights and feedback to drive product improvements and enhancements • Staying informed about industry best practices and trends, applying insights to continuously improve the customer success function • Analyzing customer data and usage patterns to identify at-risk customers and develop strategies to mitigate churn • Partnering with the commercial team to identify opportunities for upselling and cross-selling additional products or services • Developing and implementing strategies to drive customer retention, expansion, and renewal.