• Deliver Accounting & Student Billing platform consulting and organizational change management to complex Business Offices, large and small. This multi-month implementation consulting consists of: • Platform transition options consulting: Through discovery and collaboration with the client, evaluate, demo, and revise setup options. • Orchestrate successful Business Office change management, where the tailored configurations, once approved, are documented, socialized, and deployed. • Business Office workflow consulting: Create documented models to support the ways the school's Business Office can best leverage the Veracross Accounting & Student Billing modules to support their operation. • Alongside the Veracross Lead Project Manager, develop Business Office implementation project plans based on the Accounting & Student Billing module configuration. • Develop and orchestrate tailored Accounting & Student Billing support handoffs. • Mentor clients in their chart of accounts design as needed. • Coach Implementation Managers from basic Accounting consulting proficiency to moderate Accounting consulting proficiency. • Write and update internal documentation to support continuous improvement of a standardized, best practice, Accounting & Student Billing implementation process, including training and adoption. • Lead direct training engagements for strategic and high-complexity Accounting offices. • Develop and maintain Student Billing & Accounting module product feedback that emerges from direct consultations. • Achieve consultation success on time, and on budget. • Participate with Marketing and Sales in 2-3 Independent School Business Office conferences a year.

• Coordinate and manage the end-to-end onboarding process for new healthcare clients. • Enter, verify, and maintain accurate client data within the MedRelease platform. • Serve as a liaison between clients and internal teams to ensure smooth implementation experience. • Partner with Processing and IT teams to resolve technical or process-related issues promptly. • Track and meet strict deadlines to ensure timely client activation. • Provide status updates and communicate progress to leadership and relevant stakeholders. • Maintain a strong understanding of HealthMark's service lines, processes, and technology to support client needs effectively.

• Leads all aspects of the implementation project as a client-side resource • Manage day-to-day project tasks for a clients successful payroll transition • Configure workflows to optimize system buildout • Possess and maintain a high level of HCM specific technology knowledge • Ability to create custom reports and showcase templated reports • Ability to provide custom system training for clients

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The Merchant Services team partners with our clients to realise their full potential through the adoption of Airwallex products that drive their growth and success. Within Merchant Services, our Spend and card implementation specialists sit at the heart of how customers design, launch, and scale their global spend programmes on Airwallex. We influence revenue growth across our Spend and issuing portfolio and collaborate with sales, strategy, product, and engineering teams to provide the best experience for our most valued customers. Our team works alongside commercial teams throughout the pre-sales, solution design, and integration stages, then owns the orchestration from contract signature through go-live and early adoption. We are committed to empowering businesses with the tools they need to run high-performing, compliant, and scalable spend programmes across EMEA. What you'll do As the Implementation Manager for our Spend Team, you will own the end-to-end delivery of complex Spend and corporate card implementations that bring our global spend management products to life for enterprise and high-growth customers across EMEA. You will turn agreed business requirements and solution designs into actionable implementation plans, orchestrating cross-functional teams and external stakeholders to deliver on time, on scope, and to a high quality bar. You'll sit at the intersection of Sales, Merchant Services, Solutions Engineering, Product, Operations, Risk and external partners (e.g. networks, processors, manufacturers), ensuring that every phase from pre-sale through go-live and early spend activation runs smoothly. This role is based in Amsterdam (3 days in office), with implementation coverage across EMEA. Responsibilities: - Act as a trusted technical advisor to customers and internal teams on high-value implementations and expansions, shaping integration approaches, system configuration, and overall solution design. - Partner with activation / onboarding and account management teams to translate customer requirements into scalable architectures, particularly where ERP, HRIS, and API integrations are core to the rollout. - Work with sales teams on technical discovery to understand customer systems, data flows, and workflows, and recommend a best-fit integration blueprint, including when and how to leverage APIs and third-party connectors. - Work hands-on with customers to troubleshoot integration hurdles and guide them through complex configuration decisions, focusing on designing robust, maintainable implementations rather than writing code directly. - Serve as a subject matter expert on the broader integration ecosystem (e.g. HRIS and accounting partners), collaborating with Sales, Product, and partners to close gaps and improve integration coverage. - Create and maintain internal documentation, playbooks, and lightweight tooling that make it easier for the wider team to support integration-heavy use cases at scale. - Channel customer pain points and integration feedback into Product and Engineering, influencing the roadmap and prioritisation of features that materially improve implementation outcomes. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: - Bachelor's degree in a related field (e.g. Business, Finance, Engineering, Information Systems) or equivalent practical experience. - 5+ years of experience in implementation, onboarding, customer success, or project/program management, managing complex, multi-stakeholder technology or financial services implementations. - 4+ years of client-facing delivery or professional services experience in a high-paced environment (e.g. SaaS, fintech, consulting, systems integration, enterprise implementation). - into practical implementation and rollout plans for finance and operations teams. - Proven track record of successfully delivering cross-functional projects with stakeholders from diverse backgrounds and job functions, including C-level executives, technical teams, and operations. - Exceptional written and verbal communication and presentation skills, including the ability to lead steering meetings, write clear status updates, and influence decisions without direct authority. - Experience delivering ERP, accounting system, or expense platforms (e.g. Netsuite, SAP, Oracle, Xero) implementations and the associated data flows (GL, cost centres, entities, card feeds). Preferred qualifications: - Hands-on experience working with or alongside integration engineers, solution architects, or technical program managers on API-based integrations, including familiarity with common web, SSO, and ERP integration concepts. - Formal training or certification in project management or agile delivery (e.g. PMP, PRINCE2, Scrum Master), and comfort setting up operating rhythms such as stand-ups, steering committees, and executive readouts. - Experience managing strategic or enterprise accounts as part of a broader account team, including navigating commercial sensitivities while protecting delivery quality and scope. - Ability to thrive in a fast-moving, ambiguous environment, balancing structured methodologies with pragmatic decision-making to keep complex projects moving forward. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. #BI-Hybrid