• Ensure a superior customer service experience for all who interact with the Call Center • Provide consultation, education, and strategic guidance related to patient questions • Triage, assess, educate, and refer within the nurse call function • Outbound calls for patients discharged from a hospital, emergency department or outpatient surgical center • Maintain sensitive, confidential information • Document all calls and charts as appropriate

Role Description Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now. Please Note: Before applying to this role, please review your resume carefully and ensure your employment and education history are accurately reflected. Any inaccurate information collected from your resume or during the application process will impede Talent Acquisition’s ability to move forward with your candidacy. The individual must be available to work between 7:30a to 10p Eastern Standard Time hours as business requires. We are seeking employees who are passionate about providing exceptional service to every customer and delivering on our mission. Do you thrive in a lively and dynamic call center? Are you looking to grow a long-term career where you build relationships and work in a team environment? If so, this role will afford you the chance to make a difference and build a career in financial services, assisting Voya’s customers in achieving their retirement goals. What will you do: - Through inbound calls, you will be responsible for building relationships, educating our customers on their retirement plans and responding to customer inquiries on Retirement Products and Plans such as 401(k), 403(b), 457, 401(a). - Deliver an outstanding experience for our customers through retirement financial advice and mentorship. - Explain product features and annuity plan concepts to customers, agents, and beneficiaries. - Receive up to eight weeks of Paid Training preparing you to be successful in your job. - Participate in monthly 1:1 coaching sessions with your manager and team lead. - Engage in learning and development opportunities through continuous training. What will your day look like: - Communicate effectively and confidently with all clients to make their financial lives better. - Assist customers with plan design inquiries, balance transfers, overall account information, loan requests, and loan payments. - Greet customers with awesomeness; build a sense of trust and confidence. - Strive for first call resolution and take true ownership of customer needs and issues. - Ask questions to understand customers’ needs and priorities. - Perform multiple tasks/navigate multiple systems simultaneously. - Provide feedback on opportunities for improvement in business processes. - Exhibit an amazing team-player attitude with a commitment to excellent attendance and quality work. Qualifications - College Degree and 1+ year of customer service experience, or - In lieu of college degree (HS Diploma or GED required), 3+ years customer service experience. - Experience in the Financial Service industry is a bonus but not required. - Ability to engage with customers, build rapport, share and inform, and handle objections. - Proficiency with basic computer functions including mouse and keyboard usage. - Strong learning agility; flexible and adaptable to learning new things. - Availability to work any shift within the Monday through Friday operating hours of 7:30am – 10pm EST. - Bi-Lingual opportunities, with a $3,000 pay differential. Requirements - Passionate drive to delight our customers and offer unique solutions. - Thoughtful process of analyzing data and problem-solving. - Partnering effectively to drive our culture and execute on our common goals. - Appreciation and understanding of the financial services industry. - Openness to new ways of thinking and acquiring new skills. Benefits - Competitive base salaries based on experience and performance incentives. - Generous paid time off upon hire: 20 days PTO, 9 paid holidays, choose your own Diversity Day, and 40 hours of paid volunteer time off. - Health, dental, vision, and life insurance. - Retirement savings- 401(k) Matching and Pension Plan. - Paid Training, and Full Benefits with no waiting period. - Employee-Led Councils (ELCs) to welcome and educate our workforce. - 100% remote work from home or hybrid schedule options.

Role Description The Virtual Loan Center Supervisor position is responsible for assisting with the Virtual Loan Center team. This includes: - Leading a team of virtual retail associates to ensure excellent member service and sales performance. - Processing and reviewing consumer loans and Online New Account Memberships via Phone, E-Mail, web, or other assigned channels. - Assisting the Virtual Loan Center Manager and Director with outbound specialists. - Tracking and updating the number of calls, loan applications, and monitoring loan closings. - Providing feedback and assisting in the development of the Virtual Loan Center. - Assisting with New Account Opening, lending, and credit activities. Qualifications - Detailed knowledge of federal and state regulations regarding lending. - Thorough knowledge of risk-based lending practices. - General knowledge of basic lending policies. - General knowledge of basic call center policies and telephone etiquette. - Knowledge of legislation, rules, and regulations applicable to financial institutions. - Knowledge of consumer and residential lending practices. - Excellent interpersonal, communication, and public relations skills. - Professional appearance and attitude. - Strong organizational skills. - Personal computer skills with Windows-based software applications. - General sales skills. Requirements - Two to three years of direct lending, banking, or financial sales experience in a related field. - Lending/underwriting experience is a plus. - Call Center experience. - 3-5 years of previous sales experience required within a retail, banking, or call center environment. - Proven experience in retail management or member service with a focus on virtual retail operations. - Strong leadership skills with the ability to motivate and inspire a remote team. - Detail-oriented with strong analytical and problem-solving skills. Company Description

• Providing an exceptional customer service experience each day in a phone-based environment. • Answering a high volume of inbound calls from current patients and serve as an ExactCare expert to resolve their questions. • Placing outbound calls to patients to create, maintain or update their medication profiles. • Effectively assist with patient questions over the phone. • Working through current case queues to problem solve for patient care issues. • Serving as a liaison between the clinical pharmacists and other medical professionals on patients’ behalf. • Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks. • Collect on patient balances when patient has an amount due • Maintaining patient records with strong attention to detail and confidentiality. • Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers. • Accurate retrieval of all prescription information and verifying through doctor calls. • Enter a high volume of data; processing prescription information with speed and accuracy. • Placing welcome calls to newly onboarded patients and establish a trusted point of contact. • Partner with technicians and pharmacists to ensure that new patients are successfully onboarded to ExactCare. • Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base. • Embody AnewHealth’s Core Values in all communications and interactions.