ExactCare

• Conduct thorough and accurate audits of employee’s performance through remote monitoring. • Collaborate and provide consultation within and across teams to ensure that quality standards are met and working with leadership to enforce Quality program guidelines regarding failure to meet quality standards. • Ensure right amount of calibrations and audits are completed based on set standard for interaction type. • Provide input and status updates regarding Quality processes and results on a regular basis. • Effectively engage with and reassure members to deliver outstanding customer service, modeling successful behaviors, processes while providing coaching to team members. • Participates in weekly calibration sessions. • Maintain an overall positive and supportive attitude towards leaders, colleagues and key stakeholders. • Serve as a subject matter expert and responsible for leading a chat for questions for the team. • Providing weekend and evening coverage as needed to support the department. • Scheduling and connecting patients to Onboarding Specialists for medication reviews. • Working within defined parameters to identify work expectations and quality standards. • Assist in workforce oversight by monitoring Finesse and Call Queues. • Available to take all incoming calls during high call volume periods and conduct a health and medication review with the patient that includes a thorough review of their list of medications and administration instructions and collecting key health information. • Responsible for achieving key performance metrics as set forth by the management team. • Maintain and prepare accurate reports. • Participates in relevant trainings to stay informed of any operational changes and assist in training and shadowing. • Embody AnewHealth’s Core Values in all communications and interactions. • Other duties as assigned.

• Ensuring clinical accuracy and execution of patient prescriptions • Verification of hard copy and digital Rxs • Communication with healthcare professionals, patients and technicians via phone and email • Supervision and execution of incoming and outgoing prescription transfers • Ensure all legal, privacy and compliance requirements are met • Embody AnewHealth’s Core Values in all communications and interactions. • Other duties as assigned

• Providing an exceptional customer service experience each day in a phone based environment. • Enter a high volume of data; processing prescription information with speed and accuracy. • Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers. • Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks. • Requiring outbound calls to patients. • Working through current case queues to problem solve for patient care issues. • Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf. • Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare. • Maintaining patient records with strong attention to detail and confidentiality. • Accurate retrieval of all prescription information and verifying through doctor calls. • Placing welcome calls to newly on-boarded patients and establish a trusted point of contact. • Placing outbound calls to patients to create, maintain or update their medication profiles. • Serve as backup support for times of higher patient call volume. • Effectively assist with patient questions over the phone. • Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base. • Embody AnewHealth’s Core Values in all communications and interactions.

• coordinate the definition and implementation of new and on-going technology efforts to drive growth, service, quality, and cost improvements across the operations team • defining, measuring, and analyzing aspects of various projects • work closely with the operations leadership team and information technology to create plans for maintaining progress and implementing controls • create project deployments by pulling together data from a myriad of sources and pareto these priorities • development and implementation of new IT tools, capital projects and behavioral/procedural improvements

• Perform end-to-end pharmacy technician duties for live patients using the Patient First platform • Lead validation of platform functionality under real-world production conditions • Act as a subject matter expert (SME) for workflows, systems, and UAT processes • Identify defects, inefficiencies, and usability issues while maintaining patient safety • Provide structured, actionable feedback to product, IT, and operations teams • Support Pharmacy Supervisors and Managers in driving department efficiency and consistency • Serve as a lead resource and mentor for pharmacy technicians participating in UAT

• Review account billing for accuracy and communicate changes accordingly with patients • Coordinate patient profiles with appropriate pharmacy support and services • Providing an exceptional customer service experience each day in a phone-based environment • Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks • Working through current case queues to problem solve for patient care issues • Patient outreach to collect payments and coordinate payment plans • Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf • Maintaining patient records with strong attention to detail and confidentiality • Accurate retrieval of all prescription information and verifying through doctor calls • Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base • Embody AnewHealth’s Core Values in all communications and interactions. • Other duties as assigned.

• Providing an exceptional customer service experience each day in a phone-based environment • Answering a high volume of inbound calls from current patients and serve as an ExactCare expert to resolve their questions • Placing outbound calls to patients to create, maintain or update their medication profiles • Effectively assist with patient questions over the phone • Working through current case queues to problem solve for patient care issues • Serving as a liaison between the clinical pharmacists and other medical professionals on patients’ behalf • Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks • Collect on patient balances when patient has an amount due • Maintaining patient records with strong attention to detail and confidentiality • Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers • Accurate retrieval of all prescription information and verifying through doctor calls • Entering a high volume of data; processing prescription information with speed and accuracy • Placing welcome calls to newly onboarded patients and establish a trusted point of contact • Partner with technicians and pharmacists to ensure that new patients are successfully onboarded to ExactCare • Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base • Embodying AnewHealth’s Core Values in all communications and interactions

• Running and compiling multiple daily, weekly and monthly reports under the supervision of the Pharmacist Lead • Providing an exceptional customer service experience each day in a phone-based environment • Answering inbound calls from current patients and serving as an ExactCare Pharmacy expert to resolve their questions • Placing outbound calls to patients to create, maintain or update their medication • Making outbound calls to patients to offer MTM comprehensive medication reviews and scheduling or connecting patients to clinical pharmacists for comprehensive medication reviews or clinical education • Making outbound calls to assess nonadherence, identifying barriers to adherence, and providing adherence education/contacting providers when needed • Screening inbound phone calls and voicemail messages to determine appropriate action and escalating calls as needed • Maintaining patient records with strong attention to detail and confidentiality • Balancing various tasks/responsibilities and with minimal supervision • Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base

• Gain a comprehensive understanding of AnewHealth Business and Pharmacy Operations through structured new-hire training and cross-departmental shadowing. • Assist in tracking and analyzing the Capitalized Roster, departmental operating expenses (OpEx), and contractor resource allocation. • Utilize modern cloud management tools to monitor, analyze, and communicate cloud spend trends to stakeholders, helping to drive cost-conscious engineering cultures. • Assist the leadership team with ad-hoc projects and other essential duties as directed.

• Oversee the administration, configuration, and continuous improvement of Workday modules (e.g., HCM, Recruiting, Talent, Payroll, Benefits) • Establish governance frameworks, standards, and best practices for HR systems usage and data integrity • Partner with HR leadership to align technology solutions with strategic workforce initiatives • Evaluate and implement new HR technology capabilities and enhancements • Lead HRIS efforts for mergers, acquisitions, and divestitures, including due diligence, system integration strategy, and execution • Manage data mapping, migration, validation, and reconciliation activities across systems • Develop integration roadmaps to transition acquired entities into Workday or other HR platforms • Ensure compliance with regulatory, privacy, and data security requirements during integrations • Supervise, mentor, and develop HRIS analysts and support staff • Assign and prioritize workload, ensuring timely and accurate delivery of projects and support • Foster a culture of continuous improvement and innovation within the HRIS team • Act as a liaison between HR, IT, Finance, and external vendors • Translate business requirements into technical solutions and system configurations • Provide guidance and training to HR and business users on system functionality • Oversee development of dashboards, reports, and analytics using Workday tools • Ensure accurate and timely reporting for compliance, audits, and business insights • Maintain data integrity, security, and compliance with applicable laws and company policies • Support internal and external audits related to HR systems and data