ExactCare

• Provides enrollment support for new PACE enrollees • Communicates pharmacy benefit information to network pharmacies contracted with facilities where CareKinesis PACE participants reside • Coordinate facility discharges to assure medication reconciliation is complete and delivery to home is back in place • Provides help desk support to network pharmacies • Education PACE staff regarding CareKinesis and network pharmacy processes for facility participants • Makes outgoing calls to gather/confirm information necessary to process customer requests or otherwise contribute to pharmacy operations • Coordinates and sets up couriers to ensure timely medication delivery • Makes outgoing calls to ensure the participants have received their delivery • Embody AnewHealth’s Core Values in all communications and interactions • Other duties as assigned

• Providing an exceptional customer service experience each day in a phone-based environment. • Answering a high volume of inbound calls from current patients and serve as an ExactCare expert to resolve their questions. • Placing outbound calls to patients to create, maintain or update their medication profiles. • Effectively assist with patient questions over the phone. • Working through current case queues to problem solve for patient care issues. • Serving as a liaison between the clinical pharmacists and other medical professionals on patients’ behalf. • Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks. • Collect on patient balances when patient has an amount due • Maintaining patient records with strong attention to detail and confidentiality. • Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers. • Accurate retrieval of all prescription information and verifying through doctor calls. • Enter a high volume of data; processing prescription information with speed and accuracy. • Placing welcome calls to newly onboarded patients and establish a trusted point of contact. • Partner with technicians and pharmacists to ensure that new patients are successfully onboarded to ExactCare. • Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base. • Embody AnewHealth’s Core Values in all communications and interactions.

• Execute day to day operational tasks that support our team in the creation and delivery of an exceptional employee experience • Partner with and support functional groups and leaders across multiple teams • Anticipate needs, diagnose problems and then identify and drive appropriate solutions • Collaborate across the full cycle of HR • Communicate changes in company personnel policies and procedures to ensure compliance • Develop trusted relationships, credibility and influence across the organization • Participate in investigations and resolutions of employee relations issues • Answer routine questions regarding company policies • Ensure regulatory compliance with legal requirements • Take initiative to find solutions where clear-cut procedures do not exist • Monitor the 'pulse' of the employees to ensure high employee engagement • Carry out all job responsibilities according to the company's core values

• developing and leading processes, people, and performance strategies • ensuring efficient, scalable, and high-quality pharmacy operations • driving operational excellence through workflow optimization • performance management, cross-functional coordination, and continuous improvement initiatives • support leadership teams as well as collaborate and influence other key leaders within operations • establishing and monitoring KPIs and reporting routines • overseeing staffing models and workforce planning • leading root cause analysis and resolution of operational issues • achieving budget targets and operational efficiency goals • supporting transition to new pharmacy operating system • embodying AnewHealth’s Core Values in all communications and interactions.

• Lead Voice of Patient insight synthesis across key patient signal sources, including surveys, NPS, complaints, escalations, patient calls, reviews, sentiment themes, digital engagement signals, communications performance, and operational friction points. • Translate patient feedback and experience signals into prioritized recommendations that improve patient trust, clarity, retention, digital adoption, medication completeness, packet readiness, and overall journey reliability. • Own closed-loop insight tracking for the Patient Experience COE, including the process for moving from signal identification to theme validation, prioritization, action, implementation, and outcome measurement. • Review and refresh the top patient friction drivers by journey stage, including referral/conversion, start of care, first 90 days, engagement center interactions, and ongoing support and retention. • Own the digital enablement strategy for the Health Navigator experience, including guided workflows that support packet completeness, missing information resolution, packet readiness, readiness gates, progress visibility, escalation triggers, and appropriate human handoffs. • Partner with Patient Experience leadership to ensure insights inform journey enablement playbooks, patient-facing readiness standards, communications governance, and service recovery planning. • Partner with Operations, Clinical, Growth, and partner-facing teams to validate root causes, understand frontline workflow implications, and identify experience insights that impact referral conversion, onboarding completion, patient activation, partner confidence, and practical execution. • Support AI-driven patient sentiment initiatives by helping define theme taxonomy, QA sampling approaches, classification logic, escalation categories, and actionability standards. • Maintain a prioritized patient insights backlog, ensuring high-impact themes are documented, routed to the right owners, and tracked through resolution or decision. • Support experience measurement for major initiatives, pilots, change events, and transformation workstreams by defining baseline patient signals, expected impact, leading indicators, and post-launch insight readouts. • Create monthly insight readouts for Patient Experience leadership and cross-functional partners, including key themes, top drivers, actions in flight, ownership, status, measurable movement over time, and any future recommendations with respective ROI.

• Design, develop, and maintain RESTful APIs and backend services using C# and modern .NET in Microsoft Azure • Own the full lifecycle of Azure-based API development, including design, implementation, deployment, monitoring, and ongoing support • Architect solutions using Azure services to ensure scalability, security, and high availability • Implement and maintain API security using Azure AD, OAuth 2.0, OpenID Connect, and JWT • Collaborate with product managers, architects, and front-end teams to translate business requirements into technical solutions • Lead technical design reviews and contribute to cloud and application architecture decisions • Monitor and optimize application performance, reliability, and cost in Azure • Review code, enforce engineering standards, and mentor junior and mid-level engineers • Troubleshoot and resolve complex production issues in cloud-hosted environments • Improve CI/CD pipelines and development workflows using Azure DevOps or GitHub Actions

• Develop financial models to evaluate existing and future business • Participate in month-end financial close and reporting • Help develop annual budget and recurring forecast updates • Create monthly, quarterly, and annual reports • Analyze, track, and report on large data sets • Maintain up-to-date and accurate databases by entering, verifying, and backing up data • Aid cost analysis processes by established policies and procedures, providing trends and forecasts • Present financial models and findings to senior leaders/executive management • Monitor and analyze the competitive environment and make comparative analyses, recommended changes in methods and materials • Protect ExactCare operations by maintaining confidentiality of financial information • Partner cross-functionally across Centers of Excellence to meet financial goals

• Act as a first-line resource for external clients regarding Pharmastar’s product lines • Ensure necessary information is disseminated to applicable resources within the organization • Serve as main contact for external clients requesting products • Perform client outreach and set up recurring calls • Prepare, submit, and analyze PDE submissions to CMS • Research and suggest solutions for submission rejects • Assist in the reconciliation of PDE data • Summarize and report PDE progress • Support clients in all areas of Part D functions • Coordinate submission of regulatory reporting to appropriate management • Track all applicable regulatory updates and changes • Build strong, trusting relationships with clients and its pharmacies • Present company product line services to clients as needed • Ensure HIPAA guidelines are followed in every communication

• Assists in entering minor edits to record correct dispensing quantity and manufacturer NDC used to dispense prescription order • Uses pharmacy software to check and/record data about prescriptions • Acts as a liaison between our customers and their providers and our pharmacy, receives and triages incoming phone calls and messages to answer questions, fill prescription orders or handle other requests to ensure that clients have a positive experience • Establishes and maintains patient profiles, including lists of medications taken by individual patients, and uses our advanced proprietary software system to document medication care plans • Uses pharmaceutical technician expertise to ensure compliance, efficiency, and quality of operations • Participates in company quality initiatives, recognizing opportunities for improvements and reporting quality assurance issues • Secures information in accordance with the privacy and security guidelines of the Company and applicable regulations such as HIPAA

• Perform comprehensive medication reconciliation by reviewing and comparing patient medication profiles between the Eirene platform and each client’s Electronic Health Record (EHR) • Identify and resolve discrepancies, including duplications, omissions, or dosing inconsistencies • Collaborate with pharmacists, providers, and care teams to validate changes • Maintain and update participant photo records for Medication Administration Cycle (MAC) programs • Generate and distribute monthly MARs based on client-specific requests and schedules • Verify accuracy prior to distribution and coordinate delivery • Conduct detailed reconciliation of Schedule II controlled substances • Maintain accurate documentation and support audit readiness through consistent tracking and reporting • Oversee and maintain the Long-Term Care (LTC) dashboard within the Eirene system • Provide regular and ad hoc status updates to clients