PRIMEWAY FEDERAL CREDIT UNION

Role Description The Virtual Loan Center Supervisor position is responsible for assisting with the Virtual Loan Center team. This includes: - Leading a team of virtual retail associates to ensure excellent member service and sales performance. - Processing and reviewing consumer loans and Online New Account Memberships via Phone, E-Mail, web, or other assigned channels. - Assisting the Virtual Loan Center Manager and Director with outbound specialists. - Tracking and updating the number of calls, loan applications, and monitoring loan closings. - Providing feedback and assisting in the development of the Virtual Loan Center. - Assisting with New Account Opening, lending, and credit activities. Qualifications - Detailed knowledge of federal and state regulations regarding lending. - Thorough knowledge of risk-based lending practices. - General knowledge of basic lending policies. - General knowledge of basic call center policies and telephone etiquette. - Knowledge of legislation, rules, and regulations applicable to financial institutions. - Knowledge of consumer and residential lending practices. - Excellent interpersonal, communication, and public relations skills. - Professional appearance and attitude. - Strong organizational skills. - Personal computer skills with Windows-based software applications. - General sales skills. Requirements - Two to three years of direct lending, banking, or financial sales experience in a related field. - Lending/underwriting experience is a plus. - Call Center experience. - 3-5 years of previous sales experience required within a retail, banking, or call center environment. - Proven experience in retail management or member service with a focus on virtual retail operations. - Strong leadership skills with the ability to motivate and inspire a remote team. - Detail-oriented with strong analytical and problem-solving skills. Company Description