Role Description Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now. Please Note: Before applying to this role, please review your resume carefully and ensure your employment and education history are accurately reflected. Any inaccurate information collected from your resume or during the application process will impede Talent Acquisition’s ability to move forward with your candidacy. The individual must be available to work between 7:30a to 10p Eastern Standard Time hours as business requires. We are seeking employees who are passionate about providing exceptional service to every customer and delivering on our mission. Do you thrive in a lively and dynamic call center? Are you looking to grow a long-term career where you build relationships and work in a team environment? If so, this role will afford you the chance to make a difference and build a career in financial services, assisting Voya’s customers in achieving their retirement goals. What will you do: - Through inbound calls, you will be responsible for building relationships, educating our customers on their retirement plans and responding to customer inquiries on Retirement Products and Plans such as 401(k), 403(b), 457, 401(a). - Deliver an outstanding experience for our customers through retirement financial advice and mentorship. - Explain product features and annuity plan concepts to customers, agents, and beneficiaries. - Receive up to eight weeks of Paid Training preparing you to be successful in your job. - Participate in monthly 1:1 coaching sessions with your manager and team lead. - Engage in learning and development opportunities through continuous training. What will your day look like: - Communicate effectively and confidently with all clients to make their financial lives better. - Assist customers with plan design inquiries, balance transfers, overall account information, loan requests, and loan payments. - Greet customers with awesomeness; build a sense of trust and confidence. - Strive for first call resolution and take true ownership of customer needs and issues. - Ask questions to understand customers’ needs and priorities. - Perform multiple tasks/navigate multiple systems simultaneously. - Provide feedback on opportunities for improvement in business processes. - Exhibit an amazing team-player attitude with a commitment to excellent attendance and quality work. Qualifications - College Degree and 1+ year of customer service experience, or - In lieu of college degree (HS Diploma or GED required), 3+ years customer service experience. - Experience in the Financial Service industry is a bonus but not required. - Ability to engage with customers, build rapport, share and inform, and handle objections. - Proficiency with basic computer functions including mouse and keyboard usage. - Strong learning agility; flexible and adaptable to learning new things. - Availability to work any shift within the Monday through Friday operating hours of 7:30am – 10pm EST. - Bi-Lingual opportunities, with a $3,000 pay differential. Requirements - Passionate drive to delight our customers and offer unique solutions. - Thoughtful process of analyzing data and problem-solving. - Partnering effectively to drive our culture and execute on our common goals. - Appreciation and understanding of the financial services industry. - Openness to new ways of thinking and acquiring new skills. Benefits - Competitive base salaries based on experience and performance incentives. - Generous paid time off upon hire: 20 days PTO, 9 paid holidays, choose your own Diversity Day, and 40 hours of paid volunteer time off. - Health, dental, vision, and life insurance. - Retirement savings- 401(k) Matching and Pension Plan. - Paid Training, and Full Benefits with no waiting period. - Employee-Led Councils (ELCs) to welcome and educate our workforce. - 100% remote work from home or hybrid schedule options.

Role Description The Virtual Loan Center Supervisor position is responsible for assisting with the Virtual Loan Center team. This includes: - Leading a team of virtual retail associates to ensure excellent member service and sales performance. - Processing and reviewing consumer loans and Online New Account Memberships via Phone, E-Mail, web, or other assigned channels. - Assisting the Virtual Loan Center Manager and Director with outbound specialists. - Tracking and updating the number of calls, loan applications, and monitoring loan closings. - Providing feedback and assisting in the development of the Virtual Loan Center. - Assisting with New Account Opening, lending, and credit activities. Qualifications - Detailed knowledge of federal and state regulations regarding lending. - Thorough knowledge of risk-based lending practices. - General knowledge of basic lending policies. - General knowledge of basic call center policies and telephone etiquette. - Knowledge of legislation, rules, and regulations applicable to financial institutions. - Knowledge of consumer and residential lending practices. - Excellent interpersonal, communication, and public relations skills. - Professional appearance and attitude. - Strong organizational skills. - Personal computer skills with Windows-based software applications. - General sales skills. Requirements - Two to three years of direct lending, banking, or financial sales experience in a related field. - Lending/underwriting experience is a plus. - Call Center experience. - 3-5 years of previous sales experience required within a retail, banking, or call center environment. - Proven experience in retail management or member service with a focus on virtual retail operations. - Strong leadership skills with the ability to motivate and inspire a remote team. - Detail-oriented with strong analytical and problem-solving skills. Company Description

• Providing an exceptional customer service experience each day in a phone-based environment. • Answering a high volume of inbound calls from current patients and serve as an ExactCare expert to resolve their questions. • Placing outbound calls to patients to create, maintain or update their medication profiles. • Effectively assist with patient questions over the phone. • Working through current case queues to problem solve for patient care issues. • Serving as a liaison between the clinical pharmacists and other medical professionals on patients’ behalf. • Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks. • Collect on patient balances when patient has an amount due • Maintaining patient records with strong attention to detail and confidentiality. • Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers. • Accurate retrieval of all prescription information and verifying through doctor calls. • Enter a high volume of data; processing prescription information with speed and accuracy. • Placing welcome calls to newly onboarded patients and establish a trusted point of contact. • Partner with technicians and pharmacists to ensure that new patients are successfully onboarded to ExactCare. • Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base. • Embody AnewHealth’s Core Values in all communications and interactions.

Role Description Build your Career. Make a Difference. Presbyterian is hiring a skilled Call Center Representative to join our team. - This role is a work at home role available for Metro Albuquerque residents only at this time. - Responsible for providing customer service for members and providers in all PHP benefit plans. - Ensure callers receive service excellence when responding to telephone, written, Pres Online, E-Business, chat and in person inquiries. - Some key responsibilities include: - High school diploma plus one to three years office/business experience; call center experience preferred. - Claims processing experience in managed care with possible enrollment experience is preferred. - Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff. - Written communication skills as well as business writing and presentation skills are required. - Requires strong organizational skills, ability to create, sort and analyze reports (Excel, Access, etc) and system processes. - A thorough knowledge of reimbursement methodologies i.e. DRG, Relative Value Systems, Per Diem, Fee schedule, Capitation, etc. and some knowledge of risk sharing programs helpful. - Some knowledge of CRM and Facets, as well as any other databases that may be used PHS Enterprise wide. - Demonstrated ability to function effectively as a team member. - Requires ability to retain plan details and basic medical terminology. - Must be able to work cooperatively with other employees and function under pressure. - Demonstrated ability to sustain quality standards. - Must be able to prove ability to type 30 wpm with 90% accuracy. Qualifications - High school/GED diploma - One year office/business experience - Call Center experience preferred. Requirements - All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits. Benefits - Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. - Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinars, preventive screening and more. Company Description Presbyterian exists to improve the health of patients, members, and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses. - Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans. AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke-free campuses. We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services