Role Description A Senior Field Service Technician is responsible for providing service and customer support during field visits or dispatches. This individual must be able to apply mechanical and electrical/pneumatic knowledge to build and test industrial tooling systems according to engineering data. Applying a working knowledge of mechanical and electrical/pneumatic principles as well as the ability to understand wiring diagrams, layout drawings and engineering specifications is required. Essential Duties and Responsibilities - Managing all on-site installation, repair, maintenance, and test tasks - Able to perform mechanical, hydraulic, electrical, and pneumatic troubleshooting, repairs, and maintenance - Must be able to diagnose errors or technical problems and determine proper solutions - Must be able to interpret 2D drawings of both mechanical and controls assembly, including controls wiring diagrams and pneumatic controls logic diagrams - Electrical wiring diagram familiarity is essential - Support, install, troubleshoot, and validate systems which include pneumatics, servos, VFDs, relays, communication networks, touchscreens, pushbuttons, and robotic integration - The ability to plumb and wire mechanical ergonomic lift assist tools, secure tools, robotic/automated systems, and special machines to drawings/schematics provided - The ability to provide consistent and quality driven product results associated with assembling and terminating control panels, controls plates, and wire/tube harness assemblies - Ability to mechanically assemble various tools and special machines using mechanical, pneumatic, and electrical components in the construction of the machine system - Demonstrate professionalism in all activities and provide efficient service to internal and external customers - Ensure continuous improvement of operations and processes - Must be able to communicate effectively with co-workers and customers both orally and written - Must be able to operate forklift, scissor lift, etc. - Must be able to travel internationally - May require holiday work - Must be willing to travel up to 100% Qualifications - Professional, proactive, and positive attitude - Passion for exceptional customer service and support - Sensitivity to unpredictable demands and uncertainties associated with customer service Other Skills and Abilities - Ability to install new systems and troubleshoot existing installations of mechanical and pneumatic systems - Ability to read and understand mechanical and electrical drawings - Ability to use hand/power tools and possess a basic understanding of machining tools - Working knowledge of personal computer, keyboard, and software programs - Working knowledge of manufacturing processes - Strong interpersonal skills - Good verbal and written skills - Proven organizational skills - Ability to prioritize and work with limited supervision - Ability to explain how and why specific conclusions were reached - Ability to maintain confidentiality - Ability to work well under pressure and to remain flexible to changing schedules and demands Education - High School diploma or GED equivalent - Minimum 8 years’ experience and knowledge in Automotive, Metals, Plastics, Packaging, and Material Handling industries is a plus Invio Automation’s Core Values - We take pride in the reliability of our team and the difficult problems we solve for customers - We deliver real customer value that positively impacts the lives of those around us - We are dependable. Relationships and trust matter - Our ingenuity and desire to improve lives will complement our suite of solutions - We strive to demonstrate that our attention to detail does not start or end with the solutions we engineer and deliver - We believe exceptional service is better demonstrated than said