• Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order • Conduct on-site scheduled planned maintenance visits • Provide diagnosis and repair support for customers and other field personnel • Cultivate and develop positive working relationships with customers, system users, and company personnel • Travel, often on short notice, to customer sites to resolve problems or support other field service personnel • Complete and submit field service reports • Provide training to customers and users on system maintenance • Provide feedback to product quality teams • Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation • Provide guidance for various reports including identifying and isolating outstanding problems with the system • Act as a subject expert and resource for training

• Delivers scientific/technical expertise to help drive sales and provide support for new and existing customers • Provides expertise during various phases of the sales process including pre-sales technical and application support • Ensures the product/application functions per specifications • Provides remote and on-site troubleshooting • Maintains close alignment with sales partners, management, R&D and product marketing

• Providing expert clinical consultation, teaching and support on the use of all EP products and their appropriate application in the clinical setting. • Maintain up to date technical knowledge of current and new therapies and technologies within the therapy area, including competitor devices, as well as a general understanding of the dynamics of the country healthcare market. • Providing technical support to the EP salesforce. • Conduct product presentations and perform stand duty at exhibitions when requested, responding to technical questions that might be raised by EMEA or customers.

• Serves as Field Engineer for specific clients and/or for specific products and applications, including tech kiosks / desks. • Provides software, hardware and networking support for desktops, laptops, servers, network devices, AV rooms and other networked devices. • Installs and maintains PCs and associated software, networks, servers, peripherals and other networked devices. • Supports network products from both operational and maintenance perspectives, including preventative maintenance activities. • Performs installs, moves, adds and changes as required. • Tests and certifies PCs, networks, servers and client approved applications. • Provides follow-up on problems or escalations. • Maintains a high degree of professionalism in actions, demeanor and dress. • Meets SLA requirements and ensures client satisfaction in all interactions.