• Inspect equipment to ensure proper functioning and identify faults and failures • Adjust equipment and repair/replace defective components or systems as required to restore equipment to original manufacturing specifications • Verify the proper operation of repaired equipment • Oversee commissioning of new equipment • Accurately complete time sheets, technical reports, failure reports and parts lists • Stay current with industry, customer and product developments and technical best practices • Perform other duties as assigned

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers • Perform routine maintenance on gaming machines • Respond promptly to customer calls and emergency requests • Complete Pre-Site Surveys, follow the schedule, and perform service activities assigned • Maintain inventory accuracy and follow the parts inventory process • Support customers with technical inquiries and documentation • Report on trends, needs, and service challenges • Review pre-install documents to determine if parts will be needed to complete the installation • Gather and report accurately on service activities using field service management reporting tools

• Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order • Conduct on-site scheduled planned maintenance visits • Provide diagnosis and repair support for customers and other field personnel • Cultivate and develop positive working relationships with customers, system users, and company personnel • Travel, often on short notice, to customer sites to resolve problems or support other field service personnel • Complete and submit field service reports • Provide training to customers and users on system maintenance • Provide feedback to product quality teams • Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation • Provide guidance for various reports including identifying and isolating outstanding problems with the system • Act as a subject expert and resource for training

• Delivers scientific/technical expertise to help drive sales and provide support for new and existing customers • Provides expertise during various phases of the sales process including pre-sales technical and application support • Ensures the product/application functions per specifications • Provides remote and on-site troubleshooting • Maintains close alignment with sales partners, management, R&D and product marketing