• Provide administrative and reporting support for offshore initiatives • Manage offshoring projects geared toward meeting operational goals, adding efficiency, and driving excellence in client service and agency operations • Monitor service performance against the SLA/KPIs, and review/“challenge” the reporting and results • Track and report issues, trends, and outcomes from monitoring activities to the appropriate senior management • Prepare management information and governance reporting, including escalation protocols for risks • Collaborate with cross-functional teams to identify opportunities for process improvements and efficiently resolve operational issues • Manage and respond to ongoing client or stakeholder requests, escalations, and ensuring timely resolution and maintaining high levels of customer satisfaction • Continuously monitor system and process performance, implementing enhancements to optimize efficiency and effectiveness • Provide system access administrative support

• Serve as the strategic administrator for GTM data governance across Salesforce and adjacent GTM systems • Define and maintain governance standards for accounts, contacts, leads, opportunities, and related revenue data objects • Establish business rules for field usage, required data, ownership, lifecycle stages, routing dependencies, and record hygiene • Partner with RevOps, Sales, Marketing, Customer Success, Finance, and Business Systems leaders to translate business requirements into scalable data controls and operational policies • Design and maintain governance processes for deduplication, normalization, enrichment, validation, and exception handling • Improve end-to-end GTM workflows by reducing data friction across lead management, opportunity management, forecasting, customer lifecycle management, and partner operations • Identify root causes of data quality issues and drive remediation through process change, automation, user enablement, and system design • Partner with analytics and data teams to improve reporting accuracy, metric consistency, and executive visibility • Establish monitoring and audit routines for data quality, adoption, and policy adherence • Lead complex cross-functional governance initiatives from requirements gathering through rollout and adoption • Identify and champion opportunities to use automation and AI to improve data quality, reduce manual effort, and increase operational consistency • Act as a trusted advisor to GTM leadership on data standards, governance tradeoffs, and scalable operating practices

Role Description We are currently looking to hire a Director of Risk Advisory to join our Corporate team in Kirkland! This position allows for remote working arrangements within the United States. Serve as the lead for Concentric’s Risk Advisory business development strategy, aligning Risk Advisory with the broader sales and growth strategy under the Chief Growth & Strategy Officer. In a hands-on consulting capacity, this role will personally deliver senior-level risk consulting services and manage the pipeline of consulting engagements from initial client contact through delivery and invoicing. Responsibilities - Leads Concentric’s Business Development (BD) efforts with a split portfolio — providing Risk Advisory consulting services directly to clients while driving BD growth for the Risk Advisory and Retainer Partnership service lines. - Business Development responsibilities: - Leads and develops the Manager, BD & Intelligence (Risk Advisory & Proposals), overseeing proposal strategy, intelligence support, RFP response quality, and client development activity. - Contributes to BD strategy discussions with the CGSO and VP of Risk Advisory, providing market insight from active client engagements and the Risk Advisory practice. - Manages Concentric’s retainer and partnership client relationships, serving as the primary point of accountability for clients on ongoing advisory agreements. - Risk Advisory Service Delivery responsibilities: - Develops and maintains the Risk Advisory service methodology, deliverable standards, and quality framework in alignment with VP of Risk Advisory and Concentric’s brand and client expectations. - Coordinates with the VP of Risk Advisory on client support and programmatics — including delivery alignment, retainer client management, and joint pursuit development for Risk Advisory mandates. - Manages the pipeline of Risk Consulting projects, including: - Leading initial client engagements to explain Concentric’s risk consulting services. - Developing proposals. - Providing report-writing support, including AI transcript review and proofreading. - Collaborating with the administrative support and invoicing teams to facilitate an optimized invoicing process. - In a consulting capacity, be prepared to undertake: - Physical security assessments in long form and short form. - Emergency management planning. - Security program reviews. - Workplace Violence Prevention & Response planning and training. - Personal security advisories. - Personal security training. - Fractional Security Director delivery, including the management of 1099 contractors and part-time employees. - Ad hoc risk consulting outside of the above. Qualifications - Bachelor’s degree in security management, risk management, criminal justice, or a related field, or equivalent experience. - Extensive experience in risk consulting, corporate security, or physical security assessment. - Demonstrated experience leading consulting engagements and managing a project pipeline. - Experience developing proposals and client-facing deliverables. - This position requires up to 40% travel. Preferred Qualifications - Relevant professional certification (e.g., CPP, PSP, or other ASIS credential). - Experience with workplace violence prevention programs and fractional security leadership. - Background in executive or personal protection advisory. Benefits - The HSA medical plan covers 100% of the premium for employee-only coverage. - The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents. - Concentric also offers an HSA employer contribution. - Medical FSA. - Employer-paid insurance: life, STD, LTD, and AD&D. - 401k including employer match & immediate vesting. - 11 paid holidays. - Paid leave (vacation, sick, parental). - Annual Health & Wellness Benefit. - Pet Insurance. - National discount employee program. - Employee Assistance Program for personal needs. - Credentity Protection - Eclipse Digital Protection by Concentric. - Free access to our Risk Intelligence Dashboard and GEAR App, providing 24/7 access to trusted risk intelligence and remote support. - Dedicated Security and Intelligence Training Programs for Professional Development. - Coaching and Mentoring Opportunities. Compensation Seattle, Washington Pay Range: $130,000 — $130,000 USD. Diversity & Inclusion Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. We are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. We are creating a diverse environment and are proud to be an equal opportunity employer.

Role Description Under limited supervision, we provide loss prevention consulting services within the Property and Marine Loss Prevention department, specializing in equipment breakdown risk. Completes Boiler and Pressure Vessel inspection, conducts extensive research, data collection, evaluation, and analysis to make recommendations that help control customers’ sources of risk, loss, and costs. Serves as a technical expert in mechanical systems and equipment breakdown exposures. Remote Role with 75% Travel Essential Duties & Responsibilities: - Conducts on-site inspections of boilers, pressure vessels, and mechanical systems to identify hazards and assess risk. - Compiles facts from site visits, reports, and databases to evaluate existing processes, determine severity/frequency of issues, and identify improvement needs. - Assesses and benchmarks on customer performance against internal and industry standards, including NBIC requirements. - Interprets and analyzes data to determine best course of action and solutions that satisfy customer risk service needs. - Utilizes advanced software applications and Microsoft systems to develop innovative, cost-effective solutions. - Investigates cause-and-effect relationships and prepares technical reports summarizing findings and recommendations. - Organizes data into clear, actionable formats and presents reports outlining improvement plans and cultural/behavioral changes. - Maintains effective partnerships with customers, learning their business to identify risk management objectives and needs. - Provides technical support and training to assist with implementation of recommendations and action plans. - Actively pursues professional development to better meet customer expectations. - May participate in acquiring new business by following up on leads and presenting proposals. Qualifications - Education: Bachelor’s degree in engineering or related field preferred. - Experience: Strong background in mechanical systems or loss control engineering. - Certifications: NBIC Commission required for posted position, but trainee opportunities available; other relevant certifications a plus. - Technical Skills: Proficiency in Microsoft Office Suite and general computer systems. - Ability to interpret technical drawings and specifications. - Soft Skills: Strong analytical and problem-solving abilities. - Excellent communication and report-writing skills. - Ability to work independently and manage multiple priorities. - Preferred Attributes: Familiarity with property and marine insurance risk assessment. - Knowledge of industry codes, standards, and best practices related to equipment breakdown. - Experience in client-facing roles with strong relationship-building skills. Benefits - Comprehensive benefits. - Workplace flexibility. - Professional development opportunities. - Opportunities provided through Employee Resource Groups. Company Description At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.