Liberty Mutual Insurance

• Handling inbound calls and warm leads • Consulting with customers on their insurance needs • Matching the correct coverages, products, and benefits to convert sales leads into policyholders

Description The PL Policy Portfolio in USRM is seeking an experienced Product Owner to own and drive the Personal Lines Policy strategy. This role will directly own a Policy capability, providing value to key stakeholders across the value stream, including but not limited to Claims, Servicing, and Product. Operating in a modernizing and evolving policy platform environment, this Product Owner will think strategically about the future of policy capabilities while delivering near-term value through a well-managed, outcome-oriented backlog. This is a high-impact, cross-functional role requiring strong strategic thinking, stakeholder influence, and the ability to lead multiple squads toward a cohesive and forward-looking policy vision This role has a hybrid work schedule (2 days onsite) for candidates based in Portsmouth, NH, Boston, MA, Plano, TX, Indianapolis, IN and Columbus, OH. Otherwise, this role is remote What You'll Own - Policy Product Ownership: Directly own and manage personal lines software products within a policy capability (Policy Lifecycle Management, Policy Issuance, or Policy Provisions Management) - Policy Strategy: Define and drive a short-term tactical and long-term strategic policy roadmap, aligned to organizational priorities, growing needs of other platforms, and the transformation of our policy ecosystem through the USRM Frontier program. - Multi-Squad Leadership: Lead multiple squads supporting the same software product, ensuring alignment, coherence, and consistent execution across teams. - Stakeholder Partnership: Partner closely with Claims, Servicing, and other stakeholders to deeply understand their needs and translate them into clear, prioritized product direction. Key Responsibilities - Understands how the Policy platform supports USRM PL business products. Defines, builds alignment, and drives execution on enhancements to the platform to support business product evolution. - Collaborates with stakeholders, leadership, and Technology partners to create product vision and alignment with strategic priorities; communicates product and portfolio vision to squads and cross-functional teams outside the portfolio. - Owns and maintains a Policy software product backlog, accountable for its contents, prioritization, and acceptance criteria. Ensures clear, actionable user stories across multiple squads. - Develops and maintains both short-term (1-year / 4 program increment) and long-term (3-year) product roadmaps that reflect stakeholder needs, technical dependencies, and strategic platform direction. - Sets priorities and actively participates in squad-level and portfolio program increment planning. Collaborates with peer Product Owners and Policy Portfolio leadership to align cross-portfolio priorities. - Works daily with engineering squads, clarifying business requirements, leading agile ceremonies, removing roadblocks, and maintaining alignment around policy strategy. - Collaborates with technology partners and enterprise architecture to evaluate and evolve policy capabilities in alignment with the organization's platform modernization. - Monitors and maintains product health for owned capabilities, balancing short- and long-term costs with desired outcomes. - Applies data-informed decision making by analyzing feasibility, cost of delay, and other dimensions of planned or potential product changes; communicates trade-offs clearly to stakeholders and leadership. - Sets and manages stakeholder expectations for delivery of new capabilities, features, and functionalities. - Understands regulatory, compliance, and industry constraints relevant to the policy portfolio and prioritizes accordingly. - Contributes to customer-driven design and ensures the product remains well-positioned through obtaining feedback from consumers and taking best practices from similar platforms. Ideal Candidate - Outcome-oriented product thinker: Operates at both the tactical and strategic level, translating long-term vision into actionable roadmaps and near-term delivery. - Cross-functional collaborator: Builds strong relationships across business, technology, and architecture stakeholders to drive aligned outcomes. - Adaptable and resilient: Thrives in evolving, modernizing environments where priorities shift and ambiguity is part of the landscape. - Multi-team leader: Experienced leading and aligning multiple squads toward a shared product vision. - Platform modernization experience: Familiarity with insurance policy platforms, API products, and/or modernization initiatives in an evolving technology environment. Qualifications - Demonstrated ability to develop and communicate strategic product roadmaps across short- and long-term horizons. - Able to influence a diverse group of stakeholders; strong leadership skills. - Experience with API products or platform data capabilities is a plus. - Strong problem solver with demonstrated ability to lead a team to push the solutions and progress. - Experience in the insurance industry preferred. - Strong strategic mindset to drive innovation amongst uncertainty. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices - California - Los Angeles Incorporated - Los Angeles Unincorporated - Philadelphia - San Francisco USD $106000.00 - $225000.00

Role Description Join Our Team as a Remote Experienced and Licensed Customer Service Representative! Within our Customer Response Center, the Remote Customer Service Representative provides timely, accurate and responsive information and service to policyholders and agents for a division of Personal Lines products, plans and programs. Independently solve problems relating to policies within scope and escalate others as appropriate. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth and retention of business. - Training: Paid training is Monday – Friday, 9:00am - 5:30pm EST (full time). Attendance and active engagement during training is mandatory for success in this role. - Shift: After onboarding and training is complete, go-forward shifts will have a start time between 7:55AM-10:00AM EST, with a weekend rotation. One weekend day (Saturday or Sunday) will be required with an alternate day off mid-week when working the weekend. - Work Location: All equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction-free place to work. - License: Active P&C Producers insurance license REQUIRED. - We are currently not hiring in NY, CA, AK, HI, NM or IL. Qualifications - Associates degree or 1+ year Insurance experience preferred. - 2 years’+ related Customer Service experience is required. - Ability to review, record and organize written data from a variety of sources with no prescribed format is essential. - Excellent communication and interpersonal skills are required. - P&C Producers insurance license required. Company Description At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

• Provide an array of expert consultative services to clients virtually located in the United States and internationally • Conduct virtual evaluations, evaluates data, and creates/implements service plans to control clients' source of risk, loss and/or costs • Provide expert technical support to other Risk Control employees by advising them about resources available, legislation and applicable regulations, technology, industry trends and effective methods to reduce risk, improve customer satisfaction and demonstrate the value of doing business with Liberty Mutual • Provide coaching, mentoring and training to enhance development of less experienced consultants • Collaborates with management in developing policies, procedures, service tools, technical resources, techniques and new products in order to support and enhance the delivery of Risk Control consulting services • Participate in actively acquiring and retaining profitable business

Role Description Under limited supervision, we provide loss prevention consulting services within the Property and Marine Loss Prevention department, specializing in equipment breakdown risk. Completes Boiler and Pressure Vessel inspection, conducts extensive research, data collection, evaluation, and analysis to make recommendations that help control customers’ sources of risk, loss, and costs. Serves as a technical expert in mechanical systems and equipment breakdown exposures. 50% + Travel required, but the selected candidate would be fully remote when not traveling. - Conducts on-site inspections of boilers, pressure vessels, and mechanical systems to identify hazards and assess risk. - Compiles facts from site visits, reports, and databases to evaluate existing processes, determine severity/frequency of issues, and identify improvement needs. - Assesses and benchmarks on customer performance against internal and industry standards, including NBIC requirements. - Interprets and analyzes data to determine best course of action and solutions that satisfy customer risk service needs. - Utilizes advanced software applications and Microsoft systems to develop innovative, cost-effective solutions. - Investigates cause-and-effect relationships and prepares technical reports summarizing findings and recommendations. - Organizes data into clear, actionable formats and presents reports outlining improvement plans and cultural/behavioral changes. - Maintains effective partnerships with customers, learning their business to identify risk management objectives and needs. - Provides technical support and training to assist with implementation of recommendations and action plans. - Actively pursues professional development to better meet customer expectations. - May participate in acquiring new business by following up on leads and presenting proposals. Qualifications - Bachelor’s degree with coursework in math, engineering or related areas (or equivalent) and at least 5 years of directly related consulting experience in loss prevention or progressive safety/health field. - Candidates are typically working towards (or obtained) an advanced degree and/or professional certification in one or more of the following areas: CSP, ARM, CRM, CPCU, CIH, or CPE. - Advanced knowledge, skills and experience in a specialized field, service planning and delivery, risk assessment, risk analysis, solutions management and progress measurement. - Fully effective interpersonal, writing and other communication skills required to develop and maintain relationships with customers, peers, and industry contacts. - Demonstrated ability to retrieve and enter information using various proprietary software applications and create/modify documents and complex spreadsheets using Microsoft Office suite. - Position requires regular travel. Requirements - Strong background in mechanical systems or loss control engineering. - NBIC In-Service (IS) Commission strong preferred for posted position, but trainee opportunities available; other relevant certifications a plus. Benefits The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: Liberty Mutual Benefits Company Description Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Role Description Our professional auditors are integral to our company's mission by ensuring the financial integrity of premium development. In this role, you will examine policyholders' operations and financial records to ensure exposures (such as payroll, sales, fixed assets) are accurately calculated within strict insurance guidelines and communicate audit findings through detailed formal reports. As a Premium Auditor, you will work out of your home, when not traveling to policyholders' locations. - Perform examination of policyholders' accounting and financial records to ensure accurate calculation of earned premium for smaller, less complex risks. - Ensure that audited exposures (payroll, sales, fixed assets, etc.) are accurately calculated within strict insurance guidelines. - Communicate audit findings through detailed formal reports supported by audit workpapers. Qualifications - Review appropriate audit documentation and/or company policy systems to determine auditable exposures and coverages provided by the policy and plan audit strategy. - Investigate policyholder operations to obtain actual exposures, verify classifications as they apply to the policy and ensure conformity to various state laws and insurance regulations for the appropriate audit period. - Prepare detailed work papers and written correspondence in support of audit findings. - Identify issues to be communicated and socialize the audit information to appropriate stakeholders (i.e., Central Processing, Distribution, Underwriting, Agent/Broker, etc.) to elaborate on current risk conditions or initiate necessary changes to the policy contract. - Exhibit effective workload management skills through efficient time utilization, including scheduling audit appointments taking into account priority and location of assignments within assigned territory, managing work-in-process, and documenting progress for appropriate stakeholders/management. - Perform routine administrative tasks such as Time Tracking, Expense Reports, Mileage Reports, etc. - As assigned, coordinate assignment of multi-location audits for large risks, review location audits to ensure quality and accuracy, and consolidate in proper format for rating purposes. - As requested, assist with complex audits, Special Investigative Unit (SIU) related accounts, and/or special projects, including mentoring, presentations, etc. Benefits - The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications, and location. - The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. - Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. - Comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Company Description At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. We value your hard work, integrity, and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law.

• Handle inbound calls and warm leads • Consult with potential and existing policyholders on their insurance needs • Match the correct coverages, products, and benefits to convert sales leads into policyholders

• Handling inbound calls and warm leads • Consulting with potential and existing policyholders on their insurance needs • Matching the correct coverages, products, and benefits to convert sales leads into policyholders

Description This role requires two in-office days per week for candidates who live within 50 miles of Portsmouth, NH; Plano, TX; Seattle, WA; or Boston, MA. USRM Electronic Content Solutions (ECS) is seeking a Product Owner to join our Forms Development team, responsible for delivering scalable, compliant, and cost-effective insurance form solutions for Auto, Property, and Umbrella products. This role is integral to enabling Liberty Mutual's ability to bring policy forms to market quickly and accurately while supporting regulatory compliance, profitability programs, and platform convergence initiatives. You'll work within a mature, high-throughput forms factory model serving USRM's largest business priorities. Join a team at the center of how Liberty Mutual brings insurance products to market. You'll own the delivery of policy form content that directly impacts profitability, regulatory compliance, and customer experience - while shaping a modernizing forms ecosystem undergoing significant convergence and operating model evolution. If you thrive on balancing speed, quality, and stakeholder complexity in a high-throughput environment, this is your role. The Ideal Candidate Will Have: - Experience in insurance forms, document management, or publishing/content management systems - Familiarity with regulatory/compliance filing processes and state-level insurance requirements beneficial - Background working with form template technologies (e.g., LibreOffice, open-source document generation tools, or similar) - Experience managing vendor/contractor delivery - Comfort working across multiple stakeholders (forms analysts, compliance, product, engineering) in a matrixed environment - Understanding of SLA-driven delivery models and cycle time optimization - Experience with agile delivery at scale Responsibilities - Contributes to the creation of product vision and alignment with strategic priorities with stakeholders. Communicates the product and portfolio vision to their squad/team and other squads/teams outside their portfolio/functional area. - With the squad/team, contributes towards achieving assigned product KPIs. - Manages form development product delivery across multiple lines of business (Auto, Property, Umbrella) with increasing complexity driven by regulatory requirements, multi-brand convergence, and cross-portfolio dependencies - Owns and maintains the product backlog and is accountable for its contents, prioritization, and acceptance criteria. Accountable for clear, actionable user stories. - Sets priorities and actively participates in squad/team quarterly planning. Sets expectations with stakeholders for delivery of new capabilities, features, and functionalities. Participates in PI Planning ceremonies and sets sprint/PI-level priorities in alignment with ECS OKRs, USRM business priorities, and forms analyst filing timelines - Participates in squad/team demos, retrospectives, and all other ceremonies. - Works daily with the Agile working group clarifying business requirements, removing roadblocks, constantly communicating, and supporting alignment around product strategy. Contributes to aligning development and business goals and priorities while working with stakeholders and squad/team to remove roadblocks to execution. - Monitors and maintains the product health, supporting long-term product viability and efficiency, and balancing long and short term and costs with desired outcomes. - Analyzes feasibility, cost of delay ramifications, economies, or other aspects of planned or potential changes to the product. - Understands regulatory, compliance, and other industry constraints on the product and prioritizes accordingly. Negotiates with immediate squads/teams to ensure priorities are aligned in a portfolio. - Collaboratively builds the squad/team product roadmap based on strategy and ongoing input from stakeholders. Communicates expected value and any changes in value to be delivered in each iteration (sprint, monthly, quarterly, etc.) based on the squad/team-determined capacity. - Partners with contract analysts, Product domain teams, and ECS engineering leadership to maintain a rolling 12-month roadmap that accounts for state filings, program launches, modernization milestones, and form rationalization targets - Contributes in customer-driven design and usability testing. Ensures a well-positioned product through market & industry analysis. - Drives cost efficiency through form rationalization, reuse standards, and scalable solutions - Partners with vendor form development teams to manage delivery throughput, quality, and adherence to defined SOPs and standards Qualifications - Knowledge of Agile development methodologies and IT project management as typically acquired through a Bachelors` degree in relevant field (business, computer science, humanities, etc.) and a minimum of 2 to 4 years direct experience with agile teams as well as 5 years in business, technology or consulting. - Able to depict complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change. - Able to make difficult and quick decisions daily. - Problem solver with ability to lead the team to push the solutions and progress. - Experience in the insurance industry preferred. - Knowledge of relevant products and portfolio preferred. - Experimental mindset to drive innovation amongst uncertainty. About Us Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices - California - Los Angeles Incorporated - Los Angeles Unincorporated - Philadelphia - San Francisco USD $94000.00 - $176000.00

Role Description This role is with Risk Control Services virtual team, the Risk Control Consulting Center. Strong candidates will demonstrate high performing qualities including: - Demonstrates accountability for results, follows through on commitments, and takes ownership of outcomes. - Collaborates effectively across teams, builds strong working relationships, and contributes to shared goals. - Shows adaptability in response to changing priorities, business needs, and new opportunities. - Continuously seeks ways to improve processes, solve problems, and increase efficiency. - Embraces feedback, learns from experience, and pursues ongoing development. - Acts with a client-focused mindset, making decisions that support quality service and business value. - Contributes positively to an inclusive, respectful, and supportive work environment. Our Technical Consultants: - Provide an array of expert consultative services to clients virtually located in the United States and internationally. - Conduct virtual evaluations, evaluates data, and creates/implements service plans to control clients' source of risk, loss and/or costs. - Provide expert technical support to other Risk Control employees by advising them about resources available, legislation and applicable regulations, technology, industry trends and effective methods to reduce risk, improve customer satisfaction and demonstrate the value of doing business with Liberty Mutual. - Provide coaching, mentoring and training to enhance development of less experienced consultants. - Collaborates with management in developing policies, procedures, service tools, technical resources, techniques and new products in order to support and enhance the delivery of Risk Control consulting services. - Participate in actively acquiring and retaining profitable business. - Enhance Liberty Mutual's leadership position in the safety field and increases brand awareness by developing a network of contacts. Qualifications - Bachelor’s degree with coursework in math, engineering or related areas (or equivalent) and at least 5 years of directly related consulting experience in loss prevention or progressive safety/health field. - Candidates are typically working towards (or obtained) an advanced degree and/or professional certification in one or more of the following areas: CSP, ARM, CRM, CPCU, CIH, or CPE. - Advanced knowledge, skills and experience in a specialized field, service planning and delivery, risk assessment, risk analysis, solutions management and progress measurement. - Fully effective interpersonal, writing and other communication skills required to develop and maintain relationships with customers, peers, and industry contacts. - Demonstrated ability to retrieve and enter information using various proprietary software applications and create/modify documents and complex spreadsheets using Microsoft Office suite. Benefits - Comprehensive benefits supporting life and well-being. - Workplace flexibility and professional development opportunities. - Opportunities provided through Employee Resource Groups. Company Description At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.