• Assist members and provider offices by phone • Investigate and resolve member and practitioner issues for Medicare Part B Pharmacy, duel eligible Medicare/Medicaid, diabetic supply and related claims • Follow company and department production goals and quality assurance (QA) metrics • Make decisions focused on methods and processes for completing administrative tasks/projects • Exercise discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques • Work in a remote/work at home setting under limited guidance

Role Description The Field Service Representative II operates and provides instruction on Unmanned Air Systems (UAS), Tactical Missile Systems (TMS), and Unmanned Ground Vehicles (UGV) in the field. In this role, one ensures all field operations follow established procedures and are conducted safely. The Field Service Representative works with engineering, technical support, and manufacturing to ensure that course material reflects current product features. - Operates and instructs on Unmanned Air Systems (UAS), Tactical Missile Systems (TMS), and Unmanned Ground Vehicles (UGV) in the field. - Participates in the AeroVironment’s Master Trainer Training Program (MTTP) in accordance with the Master Trainer Training Manual (MTTM). - Ensures all system field operations follow established procedures and are conducted safely. - Conducts all necessary UAS, TMS and UGV equipment, and material inventories. - Immediately advises Master Commanders (MCs), customer representatives, and controlling authorities of any changes affecting planned training field operations. - Maintains proper operational status of UAS/TMS/UGVs and supporting operational systems. - Maintains situational awareness of the air or ground vehicle's location, in-flight status, and threats to the aircraft or vehicle from the air and ground. - Constantly monitors whether on-site and along intended flight paths. - Continually re-evaluates risk assessments & takes appropriate actions to mitigate any elevated risk levels. - Completes all documentation required for field operations, equipment operational status, data collection, and post-flight procedures. - Captures critical information for input into after-action reports and lessons learned databases. - Applies company policies and procedures to resolve complex issues. - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors; exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. - Performs duties of Site Lead/Mission Commander (MC). - As needed, conducts both formal and informal feedback sessions with assigned workers. - Develops and validates training support packages. - Ensures instructor/operator currency requirements are met and proficiency maintained in accordance with the Master Trainer Training Program (MTTP). - Coordinates directly with AeroVironment (AV) departments on system and manual currency, updates, and changes. - Ensure all flight and ground operations are in accordance with established procedures. - Supports Business Development and Sales Team activities: - Performs CONUS/OCONUS flight and ground demonstrations. - Performs CONUS/OCONUS customer service visits. - Supports Field Operations training. - Supports FSR deployments (TMS). - Captures critical information for input into after-action reports and lessons learned databases. Qualifications - High School diploma or GED equivalent; bachelor’s degree is preferred or equivalent combination of education, training, and experience. - 8+ years of relevant experience. - 3+ years of Field Operations Instructor experience. - Prior military experience or equivalent training experience in an aircraft/aerospace manufacturing firm. - Prior military instructor/Special Operations experience highly desirable. - Prefer Special Forces, SEAL, Special Tactics, Ranger, Force Recon / MARSOC, Scout, Forward Observer, TACP, or Aviation backgrounds. - Prior hobby experience with Remote Controlled (RC) aircraft helpful but not required. - Willingness to travel regularly and for extended periods within continental United States (CONUS). - Willingness to travel regularly and for extended periods to outside continental United States (OCONUS). - Demonstrated excellence in leadership. Requirements - Solid understanding of military tactics, operations, GPS and Navigation utilizing map and compass. - Exceptional analytical skills with which to solve various degrees of complex problems. - Demonstrated ability to work with little or no supervision and exercise independent judgment on a regular basis. - Ability to interpret a variety of instructions furnished in written, oral, diagram, blueprint, or sketches. - Proficiency in Microsoft Office Suite (Word, Access, PowerPoint, Excel, Outlook) and other productivity tools. - Effectively leads, trains and mentors small groups of students in meeting course objectives. - Has strong communication skills as well as interpersonal skills with the ability to work well with others across disciplines. - Focuses on teamwork, collaboration and puts the success of the team above one's own interests. - Able to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of duties. - Displays strong initiative and drive to accomplish goals and meet company objectives. - Takes ownership and responsibility for current and past work products. - Is committed to learning from mistakes and driven to improve and enhance performance of oneself, others, and the company. - Must be able to work well within a team environment, communicating with senior leadership as well as mentoring junior staff. Physical Demands - Lift and/or move between 11-20 lbs. of cases of varying size (Frequent). - Lift up to 50 pounds as well as objects of varying sizes for shipment to & set up at various customer training sites (Occasional). - Able to work outdoors in extreme weather conditions and traverse across uneven ground and varying terrain (Constant). - Stand and/or sit for long periods of time (Frequent). - Balancing, handling, fine manipulation and grasping (Frequent). - Repeatedly throw objects up to 16lbs over shoulder (Frequent). - Good manual dexterity to assemble and disassemble product (Frequent). - Crouching, reaching, and keying (Frequent). - Climbing, stooping, kneeling, feeling, overhead lifting (Occasional). Clearance Level Secret Salary Range The salary range for this role is: $29 - $44. Benefits - AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown. ITAR Requirement This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction.

• Serve as a primary contact for incoming DME referrals, providing clear information on pricing, order status, timelines, and qualification requirements • Advance referrals from intake to readiness by reviewing documentation, identifying gaps, and securing required clinical or insurance information • Verify insurance eligibility and financial responsibility using internal systems, payer portals, and outreach to ensure accurate patient records • Create and maintain complete patient accounts, including demographics, documentation uploads, and authorization details • Coordinate intake workflows across calls, emails, faxes, and hospital portals to support timely order progression • Apply Medicare and same-or-similar guidelines to promote accurate and compliant processing • Monitor referral status within hospital and facility systems and communicate updates or next steps • Post payments accurately and support clean, well-maintained account balances • Partner with teammates to balance workload and support continuous improvement

• Supporting field teams in the execution of strategic plans and campaigns • Support ongoing brand initiatives including transition from retail to specialty pharmacy partners • Broadening brand awareness by fulfilling basic office needs that reinforce product acquisition within healthcare settings • Engage with Healthcare Professionals in the support of product access points and management of client materials within assigned territories • Establish phone presence; commanding & disarming, ability to create rapport, network, build, and maintain productive business relationships • Adhere to new therapeutic areas and channels of business and adapt to organizational change • Leverage and use customer networks, resources and tools via phone/web to expand connectivity, reach and interest across stakeholders • Verify and complete required data entry including details of the target’s responses, notes and any follow-through actions in accordance with policies and procedures set by the client • Maintain call productivity and metrics, which are required by Inizio Engage and the client • Manage daily call activity to optimize time and maximize the achievement of objectives • Listen and respond appropriately to customer needs and questions • Demonstrate thorough knowledge of the Client’s products and ensure clear, concise and accurate communication of product information and benefits of specialty pharmacy network with target audiences • Successfully complete the Client’s product training and meet training expectations set by the Client