Role Description The Director of Data Quality and Operations oversees the strategic vision, design, and delivery of data quality programs at Claritas Rx, ensuring operational excellence, regulatory compliance, and superior transparency for customers. This leader manages and mentors a global team of data operations professionals and champions best-in-class, scalable quality processes to position Claritas Rx as an industry leader in data trustworthiness and value. Key Accountabilities - Strategic Data Quality Leadership - Architect and execute the enterprise-wide data quality strategy, including end-to-end profiling, validation, and continuous improvement across all aggregated sources. - Champion data transparency and create detailed customer-facing reports, delivering consultative insights to maximize value. - Oversee the design and implementation of comprehensive data quality frameworks, SOPs, and automated tools for both real-time and longitudinal assessments of specialty pharmacy and pharmaceutical/biotech data. - Collaborate with Product, Customer Success, and Engineering teams to build out and scale Data Quality operations in alignment with customer needs and product strategy. - Team and Operational Management - Lead, mentor, and develop a team of onshore and offshore data operations specialists—including hiring, training, performance feedback, and capacity/resource planning. - Foster a community of practice to promote process consistency, knowledge sharing, and deep understanding of customer use cases. - Develop and maintain program-specific SOPs, driving standardization, timely issue resolution, and adherence to documented best practices. - Process Optimization and Standardization - Drive operational excellence and efficiency by evaluating, integrating, and advancing scalable automation technologies and methodologies. - Partner closely with Customer Success and internal teams to align operations with customer requirements and business objectives. - Oversee identification, impact assessment, mitigation, and root cause analysis for data quality incidents, with direct oversight of quality monitoring, triage, escalation, and remediation. - Lead regular data audits, automated discrepancy monitoring, and response measures in line with regulatory standards (HIPAA, HITECH, GDPR, SOC2). - Innovation and Compliance - Evaluate and recommend new data management and analytics solutions to advance data quality and business impact. - Monitor industry and regulatory changes, guiding process adaptation for GxP, patient privacy, and data integrity requirements. - Promote a data-driven organizational culture through education, documentation, and best practice sharing. Key Performance Indicators - Customer Satisfaction (including data quality transparency and consultative support) - Platform Data Quality Scores and Error Rate Reduction - Reduction of Mean Time to Resolution (MTTR) for Data Errors - Software Gross Margins - Effectiveness of Global Team Collaboration and Operations Qualifications - Required: - 8+ years’ experience overseeing data quality, data operations, or analytics in pharma/biotech, healthcare, or health tech data management, including global/offshore team leadership. - Deep understanding of data profiling, validation, and data quality frameworks, ideally with experience as a data aggregator or in data operations with a manufacturer. - Experience building scalable operational functions, process automation, and data standards. - Strong communication, quantitative, and analytical skills; track record of customer relationship and trust building. - Preferred: - Advanced degree (MBA, MS/PhD in Informatics, Biostatistics, Operations Research, Computer Science or related fields) - Familiarity with specialty pharmacy, Hub, co-pay, and complex healthcare data sources. - Demonstrated ability to deliver strategic, consultative data quality outcomes for customers in life sciences. Benefits - Competitive salary of $180,000 to $210,000 - Unlimited PTO - Stock options - Flexible, collaborative work environment - Growing set of tools and technology to drive innovation for customers

• Training Needs Analysis & Strategy: Conduct training needs analyses across WPM digital tools and platforms to identify skill gaps, adoption barriers, and content priorities. Develop training roadmaps aligned to platform releases, pilot deployments, and full-scale rollouts. Partner with the Operations Enablement & Solutions Lead to prioritize training investments based on business impact. • Training Content Development: Design and develop training materials — including e-learning modules, job aids, quick-reference guides, facilitator guides, and video walkthroughs — for Corrigo, WPOS, and other WPM digital tools. Translate technical platform documentation and requirements into learner-friendly content tailored to field, account, and administrative audiences. Maintain a centralized, version-controlled library of training assets that stays current with platform updates and enhancements. • Training Delivery & Facilitation: Deliver engaging live and virtual training sessions using a variety of instructional techniques suited to diverse learner populations. Facilitate train-the-trainer sessions to build sustainable, scalable training capability across account teams. Support onboarding of new users during platform migrations, pilot deployments, and system go-lives. • Digital Tools & Platform Enablement: Serve as the training subject matter expert across the WPM digital toolset, including Corrigo, WPOS AI agent tiles (e.g., Invoice Reminder, Invoice Approval), Power BI, SharePoint, and Teams. Partner with platform owners and technology teams to stay current on new features, configuration changes, and upcoming releases. Support Business Readiness Testing (BRV) and UAT activities by capturing training-relevant findings and translating them into content updates. • AI-Enabled Training Efficiency: Apply AI tools to accelerate the development, updating, and localization of training content, reducing time-to-deployment for new materials. Identify opportunities to use AI-powered authoring, summarization, and content-generation tools to scale training output without sacrificing quality. Stay current on emerging AI capabilities relevant to learning and development, and recommend tools that improve training efficiency and effectiveness. • Training Effectiveness & Continuous Improvement: Evaluate training effectiveness through assessments, learner feedback, and adoption metrics; use findings to refine content and delivery methods. Analyze training and support data to identify recurring knowledge gaps and proactively address them with updated content. Continuously benchmark training practices against industry trends in adult learning and digital enablement. • Cross-Functional Collaboration & Stakeholder Engagement: Collaborate with subject matter experts, account operations leads, and technology partners to ensure training accuracy and relevance. Partner with the Operations Enablement & Solutions Lead on change management initiatives, ensuring training is integrated into broader technology deployment and adoption plans. Represent training priorities and learner feedback in cross-functional planning discussions.

Role Description We're looking for an Internal Operations Manager to own the day-to-day operational engine of Hire Overseas. Your core focus will be contractor operations and internal systems — managing the full lifecycle of our contractors and associates, keeping internal processes running cleanly, and building the tools and documentation that allow the team to scale without things breaking. This is a hands-on, execution-first role. You will not inherit a fully built playbook. You will build processes from scratch, troubleshoot problems independently, and use AI tools to work faster and more efficiently. If you have startup experience, thrive in ambiguity, and take genuine ownership of the operational details that keep a growing company running, this role is a strong fit. Qualifications - 3 or more years of experience in operations, project management, or business administration with at least some experience in a startup or early-stage environment - Proven ability to build processes and systems from scratch without a defined playbook - Hands-on experience with or genuine familiarity with Claude AI, Claude Cowork, or similar AI tools for building automations or internal workflows - Experience managing contractor or associate lifecycles including onboarding, offboarding, and payroll coordination - Client-facing experience with the ability to coordinate professionally under pressure and manage expectations clearly - Strong proficiency with Notion, Slack, and at least one CRM platform - Excellent written and verbal English communication skills - Highly organized with strong attention to detail and consistent follow-through Requirements - Contractor and Associate Operations - Own the full lifecycle of contractors and associates including onboarding, offboarding, payroll coordination, and performance tracking - Serve as the primary operational point of contact for contractors and associates, supporting their needs across systems, documentation, and processes - Monitor deliverables, flag issues early, and ensure nothing slips through the cracks across active engagements - Maintain accurate records across all contractor and associate activity in Notion, Slack, and CRM tools - Internal Systems and Process Management - Build and maintain SOPs, process documentation, and internal workflows from scratch - Identify bottlenecks and inefficiencies in day-to-day operations and fix them proactively - Manage tools and data tracking across Notion, Slack, and CRM platforms, keeping everything clean, current, and accessible - Build automations and internal tools using Claude AI, Claude Cowork, or similar AI platforms to reduce manual work and improve team efficiency - Procurement and Logistics - Handle procurement requests including sourcing, ordering, and tracking equipment and supplies for contractors and internal team members - Coordinate device setup and management as needed - Manage vendor relationships and operational logistics independently - Client Coordination Support - Coordinate directly with clients on contractor-related needs including hiring, onboarding, and ongoing support - Serve as a reliable and professional point of contact between clients and internal operations for day-to-day operational matters - Support client onboarding and offboarding processes and ensure a smooth handoff experience - Reporting and Operational Visibility - Maintain operational dashboards and trackers using Google Sheets, Notion, or CRM tools - Track key operational metrics and surface issues to leadership proactively - Keep internal databases accurate and audited across all tools Benefits - You will be paid in USD (bi-monthly: every 15th and 30th) - Paid Time Off in accordance with company policy - Observance of Holidays per company guidelines - 100% remote setup so you can work wherever you're most productive - This role requires availability during US business hours - Work directly with founders and department heads with real ownership over internal operations - Help shape the operational foundation of a growing global talent company Nice to Have - Background in recruitment, HR, staffing, or EOR services - Experience managing remote or offshore teams in a distributed environment - Familiarity with HubSpot, Airtable, Asana, or similar tools - Experience contributing to company-wide strategic initiatives or cross-functional projects beyond core operational responsibilities - Prior experience supporting a globally distributed team How to Apply Please include: - Your updated resume - A short Loom video (1 to 2 minutes) introducing yourself, describing your operations experience, and walking through a process or system you built from scratch and the impact it had Only candidates who submit a Loom video will be moved to the next step of the hiring process. If you are a resourceful, execution-driven operator who takes ownership of the details that keep a growing team running and wants to build something real at a fast-moving global talent company, this role gives you the scope and the direct impact to do your best work.

• Represent operations within cross-functional planning processes and partner closely with regional leadership and product teams. You will ensure that the local operational nuances of your territory are fully captured, actively influencing and informing the broader commercial plans for each of your markets • Drive comprehensive planning cycles with key stakeholders, understanding every working nuance of your markets to optimize operations across all intersecting areas of planning, product, and execution. Integrate across models to understand and represent the operational capacity of your territory. You must be able to conduct rigorous scenario planning to answer complex "what-if" scenarios, extracting deep operational insights that bridge localized market performance with integrated team plans. • Uplevel core planning software and methodologies, applying modeling expertise to ensure accurate forecasting and seamless alignment with corporate strategy. • Support business optimization initiatives, utilizing your strategic regional knowledge to translate inputs on local friction—such as seasonality, events, market dynamics, operational and infrastructure constraints—into broader cross-functional business processes to ensure commercial success. • Distill complex operational narratives from regional happenings to elevate business review meetings, conducting continuous "performance bridging" to trace key metrics to their systemic root causes, and then feed those bridges and insights back into their commercial plans