Role Description Business Development Specialist (BDS) is responsible for engaging Health Care Professionals in telephone conversations to promote assigned client products, maximize the product’s selling potential and meet program and Client objectives. The BDS achieves this by developing and maintaining relationships with HCPs and by educating them about product features, benefits, safety, approved indications and loyalty program platform to ensure appropriate use. The BDS utilizes approved tools for product promotion and maintains a competent level of product, program and customer activity knowledge. The BDS is expected to collaborate with Client field-based teams and management. There may be some on-site practice visits for in-services. Essential Duties/Responsibilities - Effectively and persuasively communicate with customers utilizing selling, listening and negotiation skills, proper terminology and approved messaging, and effectively using approved promotional aids. - Manage daily call activity according to defined expectations with the purpose of influencing customers and increasing platform awareness. - Profile and manage targeted list of accounts and provide value-added benefits to grow product and platform awareness. - Create and implement business plans to achieve business goals. - Maintain call productivity and metrics that are required by the program. - Achieve quarterly client’s KPIs. - Promote client product(s) via telephone by engaging assigned targets in in-depth discussions to achieve individual and company goals. - Maintain thorough knowledge of Client product(s), program and all platforms. - Verify and complete required data entry in Amplity/Client CRM systems. - Listen and respond appropriately to customer needs and questions within program timelines. - Partner and collaborate with client field sales account managers and client sales managers to plan account coverage when required. - Create and maintain a positive impression with client and clients’ customers. - Prepare reports for management as needed. - Fully comply with all laws, regulations and Amplity Policies, Code of Conduct, all privacy and data guidelines and relevant state and federal laws and regulations. - Participate in teleconference and live meetings and training sessions and represent client at National and/or local conventions when applicable. - Other projects assigned. Key Working Relationships - Report to Amplity Performance Manager or Program Director. - Work closely with other team members assigned to the program and members of Amplity home office support. - Maintain a positive working relationship with customers, client contacts, and all client business units. Qualifications - Bachelor’s degree from an accredited institution required. - A minimum of 2+ years of relevant business or sales experience. - Flexibility to cover multiple time zones. - Ability to travel to office sites if needed. - Willingness to cover all time zones if needed. - Successfully pass all required Amplity and client training. - Excellent technical skills with Microsoft Office and other programs as needed. Knowledge, Skills and Abilities - Excellent verbal, written and interpersonal communication skills. - Clear, articulate and grammatically sound speech, professional demeanor and excellent phone manner and communication skills. - Strong focus on providing customers with superior support and service. - Ability to learn, understand and communicate complex information over the telephone. - Strong rapport building skills and active listening skills. - Excellent selling, closing, persuasion and presentation skills. - High levels of initiative, effort and commitment to successfully complete projects and assignments. - Ability to comprehend and communicate complex technical/medical terminology and maintain required technical expertise. - Must be self-motivated and disciplined. - Good organizational and planning skills, strong attention to detail and accuracy. - Ability to work independently and as a team member. - Flexibility and ability to handle multiple tasks simultaneously. - Must be able to deal with people at all levels inside and outside of the company. - Demonstrated technical aptitude and working proficiency in Microsoft Word, Excel, and Outlook. - Must be able to successfully complete Amplity and client training in its entirety. - Must be able to participate in teleconference and live meetings and represent client at National and/or local conventions when requested. - Must be able to drive to and around customer offices within the assigned region and hold a valid driver’s license with a safe driving record. Key Performance Competencies - Interpersonal Savvy - Strategic Planning - Customer Focus - Business Acumen - Driving for Results - Integrity - Dealing with Ambiguity - Time Management - Motivating others - Autonomous Credentialing Requirements As a representative of a pharmaceutical company, you may be required to submit and maintain credentials, such as training, vaccinations, and other job-related documentation to gain access to hospitals or healthcare providers. It is the Company’s expectation that you comply with the requirements outlined by the facilities on your call plans. EPIIC Values - Excellence: We set high standards and achieve outstanding results with a professional and positive attitude. - Passion: We love what we do and our energy inspires, engages, and motivates others. - Innovation: Our ideas set us apart; we are curious and bold and challenge traditional ways of working. - Integrity: We are open, honest, and transparent; we do the right thing with courage and understanding. - Collaboration: We are better together and actively seek the participation of others to achieve greater outcomes.