Role Description Are you a problem-solver? ADT is looking for qualified candidates that possess the ability to self-manage and work independently in a fast-paced, constantly changing environment. You should be able to multitask across multiple systems and applications, are comfortable navigating a technical environment with the ability to follow guided troubleshooting steps, such as troubleshooting software and hardware. We're searching for someone that is open to input, dependable, and has a distraction-free workspace. You should have a passion for customer service and ownership of the customer experience, including issue resolution. You're not only here to solve technical problems but also to de-escalate situations with customers by providing patient assistance and support. The Customer Technical Support Team is responsible for all residential and small business inbound phone calls, which consists of assisting customers with alarm system questions, finding solutions for technical issues, walking the customer through troubleshooting steps, and other technical assistance. Responsibilities - Work in a dynamic, collaborative environment, closely with customers and coworkers. - Self-manage and work independently in a fast-paced, constantly changing environment. - Multitask across multiple systems and applications. - Receive customer inbound phone calls for various alarm system and home automation issues providing technical assistance and customer education. - Troubleshoot the customer’s technical issues using guided workflows. - Maintain regular, consistent, and punctual attendance. - Present the Virtual Service Call process to save customers time and money. - Assist customers with scheduling an onsite Technician visit if required. - Provide excellent customer interactions using empathy and soft skills. - Ensure a private work area that is quiet and free of distractions. - Be receptive to feedback for ongoing performance improvements. Qualifications - High school diploma or equivalent. - Troubleshooting skills. - Strong organizational skills. - Excellent communication skills (both verbal and written). - Reliable and dependable. - Ability to empathize and connect with the customer. - Ability to multitask with ease and effectively prioritize tasks. - Demonstrated proficient problem solving & customer de-escalation skills. Requirements - Minimum of one (1) year of customer service experience required. - Technical experience is a plus but not required. - Able to type at least 35 wpm. - Intermediate knowledge of computer applications. Benefits - Starting hourly rate of $17.00, reaching $20.00 after 180 days. - Incremental increases of $0.50 every 30 days until the rate of $20.00 is reached. - Access to healthcare benefits, a 401(k) plan with company match. - Short-term and long-term disability coverage, life insurance. - Wellbeing benefits and paid time off (up to 120 hours in the first year). - 6 paid holidays. - Tuition reimbursement for academic pursuits. - Adoption assistance, volunteer opportunities, childcare and eldercare resources. - Shift-differential policy for higher-than-average call volume and less-desirable shifts. Company Description ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses, and larger commercial customers every day. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business, or on the go. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck.

• Serve as the primary voice of the company, managing a high volume of inbound calls. • Provide friendly, professional, and solution-oriented guidance on products, pricing, and website navigation. • Manage the full order lifecycle, including creating orders, tracking shipments, and processing returns or warranties. • Drive timely resolution for all assigned cases within our ticketing system. • Hold yourself accountable to meeting and exceeding key performance indicators (KPIs) while providing an excellent customer experience. • Maintain a high level of reliability and dependability in a fully remote environment. • Adapt quickly to new processes, tools, and shifting priorities as our small team scales. • Actively participate in continuous improvement by suggesting updates to FAQs and workflows to reduce customer effort. • Demonstrate a "creative learner" mindset by staying current on rapid product updates and company guidelines. • Take on new tasks and responsibilities as the company scales and customer needs evolve.

Role Description Snapscale is seeking a Customer Service Representative to join our growing team. This role is ideal for a customer-focused professional who excels at communication, problem-solving, and delivering consistent, high-quality service. As a key point of contact for our customers, you will help ensure a positive experience by responding to inquiries, resolving issues efficiently, and supporting company operations through accurate documentation and coordination. - Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues - Handle customer complaints, providing appropriate solutions and alternatives within established guidelines - Assist with collections and invoicing while supporting additional in-scope administrative tasks, including conducting call checks and related operational support activities - Maintain a positive, empathetic, and professional attitude toward customers at all times - Process orders, forms, applications, and requests accurately and efficiently - Keep detailed records of customer interactions, transactions, comments, and complaints - Communicate and coordinate with internal departments to ensure customer needs are met - Follow communication procedures, guidelines, and company policies - Stay knowledgeable about company products, services, and policies - Ensure customer satisfaction and provide feedback to the customer service manager Qualifications - Minimum of 1 year relevant experience in the BPO or customer service industry - Accounts Receivable and Billing experience (preferred) - Strong verbal communication skills with the ability to speak clearly, professionally, and confidently on calls - Excellent written communication skills for handling professional email and chat correspondence - Highly organized, detail-oriented, and capable of managing multiple tasks while meeting deadlines - Demonstrates patience, composure, and a solutions-focused approach in high-pressure situations - Collaborative team player with a proactive mindset and strong sense of ownership and accountability - Ability to follow processes, adapt to feedback, and maintain high service quality standards - Comfortable using CRM systems, ticketing tools, and standard office software Benefits - Health Maintenance Organization (HMO) - Competitive pay - Government-mandated benefits - 13th month pay - Night differential pay - Internet allowance - Perfect attendance bonus - Yearly salary increase - Opportunities for career growth and development - Fun and supportive working environment

Role Description TechFlow is hiring a Service Support Representative to support the Platform Services team. The Service Support Representative will support a high-profile government contract. This is a hands-on service support position that focuses on the daily tracking of ticket statuses with field support, will review required customer documents for accuracy, support internal operations, and will communicate directly with the customer. This position is hourly, fully work from home/remote, and will be part of a 24/7/365 team. Candidates must be available to work late afternoon and overnights, including weekends and holidays, to be considered. Key Responsibilities - Work independently on a high productivity team - Process requests and inquiries reported by stakeholders via telephone, email, or web, in a timely manner, with professional and grammatically correct responses - Update ticketing system based on contract requirements - Review and validate reports daily for accurate data and metrics - Provide troubleshooting support for phones, applications, and database issues - Respond promptly to stakeholder inquiries - Keep detailed records of stakeholder interactions, transactions, comments and complaints - Communicate and coordinate with colleagues as necessary - Provide feedback on the efficiency of the stakeholder service process - Ensure stakeholder satisfaction and provide professional stakeholder support - Maintain a positive, empathetic and professional attitude toward stakeholders at all times Qualifications - High school diploma - 2+ years of experience in service support role - Experience with ticketing systems, data, and validating tickets for quality metrics - Experience responding directly to customers and field support verbally and in writing - Ability to work a flexible schedule including overnight support (hours may vary) and holidays - Must have reliable high-speed internet to support remote work, and timely communication - Must be able to obtain a Public Trust Clearance and comfortable in waiting a processing period of up to 60 days prior to start date Preferred Qualifications - Basic understanding of troubleshooting skills/steps - Tier 1 service experience Requirements - Compensation: $20.00 per hour Benefits - TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace! - Employee stock ownership plan (ESOP) – Pride in being an employee-owner and annual employer contribution (per plan guidelines) - 401k plan with Roth option - Eligibility for an employer match - Immediate vesting - Paid time off - Holidays – 11 paid holidays per year - Comprehensive medical, dental, and vision plans - Company-paid Life & AD&D insurance plan - Employee Assistance Program - Wellness Resources - Company-paid training and development program - Voluntary benefits include: - Life & AD&D Insurance for employee, spouse, and children - Short-term and long-term disability (per plan guidelines) - Legal Shield and Identity Theft protection plans - Pet Insurance