• Serve as the primary voice of the company, managing a high volume of inbound calls. • Provide friendly, professional, and solution-oriented guidance on products, pricing, and website navigation. • Manage the full order lifecycle, including creating orders, tracking shipments, and processing returns or warranties. • Drive timely resolution for all assigned cases within our ticketing system. • Hold yourself accountable to meeting and exceeding key performance indicators (KPIs) while providing an excellent customer experience. • Maintain a high level of reliability and dependability in a fully remote environment. • Adapt quickly to new processes, tools, and shifting priorities as our small team scales. • Actively participate in continuous improvement by suggesting updates to FAQs and workflows to reduce customer effort. • Demonstrate a "creative learner" mindset by staying current on rapid product updates and company guidelines. • Take on new tasks and responsibilities as the company scales and customer needs evolve.

Role Description Snapscale is seeking a Customer Service Representative to join our growing team. This role is ideal for a customer-focused professional who excels at communication, problem-solving, and delivering consistent, high-quality service. As a key point of contact for our customers, you will help ensure a positive experience by responding to inquiries, resolving issues efficiently, and supporting company operations through accurate documentation and coordination. - Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues - Handle customer complaints, providing appropriate solutions and alternatives within established guidelines - Assist with collections and invoicing while supporting additional in-scope administrative tasks, including conducting call checks and related operational support activities - Maintain a positive, empathetic, and professional attitude toward customers at all times - Process orders, forms, applications, and requests accurately and efficiently - Keep detailed records of customer interactions, transactions, comments, and complaints - Communicate and coordinate with internal departments to ensure customer needs are met - Follow communication procedures, guidelines, and company policies - Stay knowledgeable about company products, services, and policies - Ensure customer satisfaction and provide feedback to the customer service manager Qualifications - Minimum of 1 year relevant experience in the BPO or customer service industry - Accounts Receivable and Billing experience (preferred) - Strong verbal communication skills with the ability to speak clearly, professionally, and confidently on calls - Excellent written communication skills for handling professional email and chat correspondence - Highly organized, detail-oriented, and capable of managing multiple tasks while meeting deadlines - Demonstrates patience, composure, and a solutions-focused approach in high-pressure situations - Collaborative team player with a proactive mindset and strong sense of ownership and accountability - Ability to follow processes, adapt to feedback, and maintain high service quality standards - Comfortable using CRM systems, ticketing tools, and standard office software Benefits - Health Maintenance Organization (HMO) - Competitive pay - Government-mandated benefits - 13th month pay - Night differential pay - Internet allowance - Perfect attendance bonus - Yearly salary increase - Opportunities for career growth and development - Fun and supportive working environment

Role Description TechFlow is hiring a Service Support Representative to support the Platform Services team. The Service Support Representative will support a high-profile government contract. This is a hands-on service support position that focuses on the daily tracking of ticket statuses with field support, will review required customer documents for accuracy, support internal operations, and will communicate directly with the customer. This position is hourly, fully work from home/remote, and will be part of a 24/7/365 team. Candidates must be available to work late afternoon and overnights, including weekends and holidays, to be considered. Key Responsibilities - Work independently on a high productivity team - Process requests and inquiries reported by stakeholders via telephone, email, or web, in a timely manner, with professional and grammatically correct responses - Update ticketing system based on contract requirements - Review and validate reports daily for accurate data and metrics - Provide troubleshooting support for phones, applications, and database issues - Respond promptly to stakeholder inquiries - Keep detailed records of stakeholder interactions, transactions, comments and complaints - Communicate and coordinate with colleagues as necessary - Provide feedback on the efficiency of the stakeholder service process - Ensure stakeholder satisfaction and provide professional stakeholder support - Maintain a positive, empathetic and professional attitude toward stakeholders at all times Qualifications - High school diploma - 2+ years of experience in service support role - Experience with ticketing systems, data, and validating tickets for quality metrics - Experience responding directly to customers and field support verbally and in writing - Ability to work a flexible schedule including overnight support (hours may vary) and holidays - Must have reliable high-speed internet to support remote work, and timely communication - Must be able to obtain a Public Trust Clearance and comfortable in waiting a processing period of up to 60 days prior to start date Preferred Qualifications - Basic understanding of troubleshooting skills/steps - Tier 1 service experience Requirements - Compensation: $20.00 per hour Benefits - TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace! - Employee stock ownership plan (ESOP) – Pride in being an employee-owner and annual employer contribution (per plan guidelines) - 401k plan with Roth option - Eligibility for an employer match - Immediate vesting - Paid time off - Holidays – 11 paid holidays per year - Comprehensive medical, dental, and vision plans - Company-paid Life & AD&D insurance plan - Employee Assistance Program - Wellness Resources - Company-paid training and development program - Voluntary benefits include: - Life & AD&D Insurance for employee, spouse, and children - Short-term and long-term disability (per plan guidelines) - Legal Shield and Identity Theft protection plans - Pet Insurance

Role Description This is a full-time remote role for a Senior Yardi Support Specialist. The Senior Yardi Support Specialist will be responsible for providing technical and customer support, troubleshooting Yardi software issues, and ensuring effective communication with the Yardi Support team and users. - Resolve escalated tickets from the Tier 1 Yardi support queue. - Resolve at least 70% of tickets within their ticket queue. - Escalate complex issues with proper documentation to the Tier 3 Yardi support queue or Yardi Systems. - Serve as a backup to the Tier 1 Yardi support queue. - Provide advanced support for all the Yardi products Envolve utilizes. - Mentor and guide Tier 1 Yardi Support Specialists with a patient, supportive, and compassionate approach. - Complete resident ledger and accounting updates. - Develop and maintain custom Yardi reports. - Write SQL queries, stored procedures, and scripts to extract and analyze system data. - Create automated reporting packages using Report Scheduler and other Yardi tools. - Troubleshoot data integrity issues and resolve discrepancies in Yardi databases. - Monitor system performance, troubleshoot errors, and ensure data integrity. - Analyze business workflows and recommend improvements to system usage and configuration. - Document solutions and maintain the knowledge base. - Provide user account support and access management. - Test and implement new Yardi. - Work with interface vendors to establish and maintain Yardi data. - Assist with onboarding new properties and associated. - Analyze support tickets and work with department heads to create opportunities for additional training. - Assist with end user training and development of training guides. - Travel to property sites, corporate offices, seminars, events, or any other work-related needs when requested by their supervisor. - Assist supporting non Yardi software when requested by their supervisor. - Other duties, as assigned. Qualifications - Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. - 7+ years of Yardi Voyager experience including administration and user. - 7+ years of residential and/or affordable support. - Experience with Yardi custom reporting and SQL scripting within a Yardi database. - Experience with ETL, Y2Y and/or custom importing. - Strong Technical Support and Customer Support experience. - Excellent communication skills to ensure successful resolution to internal client issues. - Must be able to work independently and in a team environment. - Attention to detail and problem-solving skills. - Solid time management and organizational skills to efficiently complete assigned tasks. - Ability to interact professionally with a diverse group of co-workers. - Analytical, interpretive and troubleshooting skills. - Proficient in Microsoft Office Suite. Preferred Specific Job Knowledge and Skills - Experience supporting the following Yardi Products: - Voyager 7 - Voyager 8 / Elevate - Residential - Affordable / Compliance Manager - Financial - RentCafe - Procure to Pay - CRMIQ - Maitenance ID - ForecastIQ Requirements - EOE Minorities/Female/Disabled/Veterans. - Background Screening and Drug Test Required.