Alight Inc. (NYSE: ALIT) is a leading cloud-based human capital technology and services provider
Vice President, Client Management
Location
Illinois
Posted
2 days ago
Salary
$200K - $225K / year
Seniority
Lead
Job Description
Vice President, Client Management
Alight Solutions
• Developing and implementing client management strategy within the context of Alight’s overall, long-term business strategy • Setting and leading deployment of long-term operating plans to achieve key business objectives • Building and leading a high-performing client management team, fostering a culture of accountability, collaboration, and continuous improvement • Acting as a liaison between clients and internal teams (e.g. product development, technical support) to address issues and resolve problems efficiently • Establishing key performance metrics and developing processes to track, measure, and report on customer success initiatives • Identifying and addressing any barriers to adoption or usage of Alight’s product and services • Building successful, trusted relationships with key stakeholders at client organizations, from executives to end-users • Addressing customer needs, challenges, and opportunities to drive customer satisfaction and loyalty • Providing insights and feedback to drive product improvements and enhancements • Staying informed about industry best practices and trends, applying insights to continuously improve the customer success function • Analyzing customer data and usage patterns to identify at-risk customers and develop strategies to mitigate churn • Partnering with the commercial team to identify opportunities for upselling and cross-selling additional products or services • Developing and implementing strategies to drive customer retention, expansion, and renewal.
Job Requirements
- 8-10+ years of experience in client management, account management, or a related field, with at least 5 years in a leadership role
- Have bachelor’s or equivalent experience with at least 5 years in client, broker, or account relationship management for complex, high-value portfolios
- Have experience in Absence Management services and related business operations
- Display excellent leadership, communication, and interpersonal skills
- Have excellent analytical skills with the ability to translate data into actionable insights
- Be a strategic thinker with the ability to develop and execute plans to achieve Alight objectives
- Demonstrate passion for customer service and commitment to delivering exceptional customer experiences
- Demonstrate ability to successfully lead in ambiguous and rapidly changing environments, balancing multiple priorities while driving high-quality outcomes and operational effectiveness
- Display advanced solution-oriented mindset and change leadership capabilities
- Demonstrate ability to identify opportunities, resolve complex issues, drive innovation, and maximize the value clients receive from products and services.
Benefits
- Health, dental and vision coverages starting Day One
- Wellbeing programs
- Retirement plans with contribution matching
- Generous time off
- Parental leave
- Continuing education
- Career growth opportunities
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