Level Access

• Identify opportunities to eliminate manual work, reduce operational friction, and improve productivity across the People organization • Map current-state workflows, identify root problems, and redesign processes before automating them • Build and maintain automation workflows primarily within the Microsoft ecosystem, including Copilot, Power Automate, Power Platform, Microsoft 365, and related AI capabilities, while also leveraging tools such as Zapier or other platforms where appropriate based on business needs, scalability, and cost effectiveness • Integrate systems across HR, recruiting, enablement, communications, and operational workflows • Create scalable workflows that are reliable, measurable, maintainable, and secure • Continuously monitor, improve, and iterate on solutions after launch • Partner with People leaders and stakeholders to identify high-value AI use cases across day-to-day work • Help employees adopt and extend the solutions you create by documenting workflows and enabling users effectively • Translate technical concepts into clear, practical guidance for non-technical stakeholders • Help establish scalable AI practices and operational standards within the People organization • Assess process quality, documentation standards, and data readiness to support scalable automation • Help improve operational consistency and workflow clarity across the People function • Partner with cross-functional teams to simplify processes and improve employee experience • Support governance, documentation, and operational best practices related to AI-enabled workflows.

• Contact qualified prospects using a consultative sales approach • Outbound call, engage with and develop prospects to be closed by Sales team • Document, track and monitor all leads and activities in Salesforce.com • Contact and schedule appointments with Account Executive in target vertical • Collaborate with Sales and Marketing to identify and source potential leads • Nurture longer term prospects • Build a solid understanding of B2B sales concepts

• Maintain and improve a multi-cloud infrastructure that supports the company’s accessibility solutions. • Implement and manage scalable, reliable, and secure infrastructure on AWS, with an awareness of cost optimization best practices. • Support Kubernetes clusters, including deploying applications and managing configurations. • Build, maintain, and enhance CI/CD pipelines using best practices to improve reliability and speed of software delivery. • Automate infrastructure provisioning and configuration management with tools such as Terraform and Ansible. • Collaborate with development teams to ensure deployment and architectural best practices. • Implement observability and monitoring solutions using tools like Datadog and CloudWatch to ensure system reliability. • Apply GitOps workflows using tools like ArgoCD or FluxCD for deployment automation. • Contribute to infrastructure and process documentation for consistency and knowledge sharing. • Assist with compliance efforts including security and frameworks like ISO 27001 and SOC 2. • Participate in incident response and on-call rotations as required.

• Develop and execute the regional marketing strategy, using data and insight to inform how we engage the market • Contribute to EMEA pipeline goals through execution of regional marketing and demand generation programs • Plan and execute targeted events, campaigns, and ABM programs for key enterprise accounts in close partnership with sales • Leverage demand generation initiatives to support priority accounts and regional growth objectives • Prioritize programs and investments based on commercial impact and pipeline potential • Own end-to-end execution of event calendar, including delivery, follow-up, and performance tracking • Partner directly with sales leadership and account teams to align on priorities, develop program strategy, and secure buy-in • Translate sales priorities into actionable marketing programs and incorporate feedback to improve execution and results • Adapt plans based on performance data, market feedback, and shifting regional needs • Apply a test-and-learn approach to continuously improve program effectiveness and efficiency • Handle multiple priorities across countries, industries, and segments in a fast-paced environment • Track and report on key performance metrics including pipeline contribution, ROI, and conversion rates • Use data to advise decisions, optimize programs, and guide future investment • Manage budgets and timelines in collaboration with cross-functional teams

• Product Launch Planning and Execution: Partner with your colleagues in Product Management and Product Marketing to bring new offerings to market. Support launch planning and execution by tracking deliverables, deadlines, dependencies, and stakeholder inputs. • Market Research and Competitive Intelligence: Collect and organize internal and external data regarding target markets, business needs, industry trends, and the competitive landscape. Help analyze and translate into actionable insights for product marketing, product management, and commercial teams. • Positioning and Messaging: Write competitive and market positioning, messaging, and unique value propositions for assigned products and solutions. Coordinate review and approval cycles to ensure messaging is timely and accurate. • Customer Intelligence: Partner with Customer Marketing to collect and organize input from customers, prospects, sellers, customer success, and win/loss programs to develop and maintain high quality buyer personas, customer journey maps. • Sales Enablement: Partner with the Enablement Team to help create tools and training that help sales and customer-facing teams communicate value, handle objections, and improve consistency in the field. • Performance Tracking: Track key activity metrics, feedback, and adoption indicators for launches, content, and enablement programs. • Product Marketing Operational Support: Maintain templates, repositories, project trackers, and documentation with a high level of accuracy and follow-through.

• Deliver engaging and informative live onboarding sessions for new hires, ensuring a positive start to their Level Access journey. • Manage and maintain our Learning Management System (Skilljar), including setup, user access, reporting, and administration of role-specific learning paths. • Collaborate cross-functionally with HR, IT, and business teams to streamline onboarding processes and resolve inquiries promptly. • Leverage AI tools, such as Microsoft 365 Copilot, to enhance efficiency in content management and learning delivery. • Create and maintain documentation in Confluence, ensuring onboarding resources are accurate and accessible. • Gather feedback from new hires and stakeholders to continuously improve programs and resources. • Support the development and implementation of scalable onboarding processes that align with organizational goals. • Ensure consistency in messaging and accessibility standards across all onboarding content and communication.

• Identify, engage, and close net-new opportunities with Commercial-segment prospects. • Develop and execute a territory plan. • Manage prospecting, qualification, proposal development, and negotiation. • Build relationships with decision-makers in mid-market organizations. • Partner with internal teams. • Maintain awareness of industry trends. • Achieve revenue targets and maintain CRM accuracy.

• Define, refine, and implement a key product strategy area focused on digital accessibility. • Translate strategic intent into executable plans, validating direction through customer and market signals. • Drive strategy ownership and execution against a defined strategy ensuring alignment with company objectives. • Lead product discovery and delivery using AI-enabled workflows. • Partner closely with engineering and data science teams to deliver AI-powered customer experiences. • Drive complex initiatives from discovery through general availability, leading dependencies and cross-team coordination. • Maintain a deep understanding of customer workflows, difficulties, and success criteria especially within enterprise environments. • Model Senior PM behaviors and expectations across critical thinking, execution, data fluency, user empathy, and evidence-based decision-making.

• Deliver GTM Enablement Programs • Design, build, and deliver enablement programs that support core GTM motions across Sales, Account Management, and Customer Success • Create onboarding and ongoing enablement experiences that accelerate time to productivity and improve execution readiness • Translate complex product, platform, and accessibility concepts into clear, practical messaging, tools, and resources for customer facing teams • Support the Full GTM Lifecycle • Enable teams to execute effectively across: Discovery and value based conversations, Product positioning and objection handling, Customer onboarding and early adoption, Expansion and renewal readiness • Develop playbooks, frameworks, and role based resources that are designed for real customer interactions, not theoretical training • Coach ICs and Support Frontline Managers

• Own and continuously evolve the organic social strategy across LinkedIn, X/Twitter, YouTube, and Reddit, defining each channel’s role and contribution. • Build and maintain a principled, high-impact publishing cadence—balancing visibility, campaign / business priorities, and brand consistency. • Own the creation of platform-native social content and the strategic repurposing of long-form assets into social-first formats; Partner with the Design team to ensure alignment with brand standards and design systems. • Leverage AI intentionally to scale content creation, repurposing, trend analysis, and workflow efficiency without sacrificing quality. • Shape and nurture meaningful engagement with practitioners, influencers, customers, and priority ICP audiences, prioritizing real participation rather than brand-first promotion. • Build and run an always-on creator and influencer outreach strategy that supports campaigns, launches, and thought leadership. • Partner closely with executives to support impactful social thought leadership through drafting, editing, and narrative refinement. • Collaborate cross-functionally to scale employee amplification and support employer brand storytelling. • Own performance tracking and analysis, translating insights into clear strategy recommendations that guide ongoing optimization and experimentation.